Question 1

Briefly describe the Lewin model for organization change.As outlined in the text,what is the major criticism of this model?

Accepted Answer

The Lewin model for organization change

Question 2

Sponsors are entrepreneurs who develop new businesses in the context of large organizations.

Accepted Answer

A) True 
 B)False

Question 3

As Americans get older,more stores are ensuring parking spaces are bigger,closer,and plentiful.What kind of changes are they making?

Accepted Answer

A) Mechanical 
B) Managerial 
C) Radical 
D) Technical 
E) Process 
A) Mechanical 
B) Managerial 
C) Radical 
D) Technical 
E) Process

Question 4

The steps in the reengineering process do NOT involve

Accepted Answer

A) developing goals and a strategy for reengineering. 
B) changing the attitudes of workers. 
C) creating a sense of urgency. 
D) recreating the organization. 
E) using top management to play a major role in the effort. 
A) developing goals and a strategy for reengineering. 
B) changing the attitudes of workers. 
C) creating a sense of urgency. 
D) recreating the organization. 
E) using top management to play a major role in the effort.

Question 5

Subaru added the XV model to its line of automobiles.This was

Accepted Answer

A) reactive change. 
B) unfreezing. 
C) planned change. 
D) refreezing. 
E) a change agent. 
A) reactive change. 
B) unfreezing. 
C) planned change. 
D) refreezing. 
E) a change agent.

Question 6

The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.This organization change was an example of change in

Accepted Answer

A) social responsibility. 
B) organization structure and design. 
C) technology and operations. 
D) people. 
E) organization mission. 
A) social responsibility. 
B) organization structure and design. 
C) technology and operations. 
D) people. 
E) organization mission.

Question 7

Which of the following represents organization change by means of a change in people?

Accepted Answer

A) A change in the use of computers 
B) Adopting a new main basis of departmentalization 
C) Installing a new information system 
D) Implementing a new performance appraisal system 
E) Making decisions by team work 
A) A change in the use of computers 
B) Adopting a new main basis of departmentalization 
C) Installing a new information system 
D) Implementing a new performance appraisal system 
E) Making decisions by team work

Question 8

Which of the following is NOT a force in the task environment that requires an organization to change?

Accepted Answer

A) Competitors 
B) Suppliers 
C) Unions 
D) Regulators 
E) Technology 
A) Competitors 
B) Suppliers 
C) Unions 
D) Regulators 
E) Technology

Question 9

Which of the following is NOT a type of intervention or activity commonly used in organization development?

Accepted Answer

A) Third-party peacemaking 
B) Coaching and counseling 
C) Process consultation 
D) Technostructural activities 
E) External recruitment 
A) Third-party peacemaking 
B) Coaching and counseling 
C) Process consultation 
D) Technostructural activities 
E) External recruitment

Question 10

Facebook added a top-story function that highlights the most relevant posts from friends.This is an example of

Accepted Answer

A) reactive change. 
B) planned change. 
C) organizational development. 
D) the innovation process in operation. 
E) the influence of radical innovation. 
A) reactive change. 
B) planned change. 
C) organizational development. 
D) the innovation process in operation. 
E) the influence of radical innovation.

Question 11

Changing the enterprise resource planning system is an example of using organization structure and design as an organization change agent.

Accepted Answer

A) True 
 B)False

Question 12

One of the most hated weeks at the college's alumni office was the week in which the alumni newsletters were prepared for mailing.The process of folding,stapling,sorting,and affixing labels was all done by hand and required the assistance of everyone who worked in the alumni office.Then the alumni director purchased a machine that would perform all of the tasks that had once been done manually.The director decided to purchase the machine to improve group relationships and to remove the cause of much of the organization's stress.This is an example of an organization development intervention technique known as

Accepted Answer

A) diagnostic activities. 
B) technostructural activities. 
C) third-party peacemaking. 
D) team building. 
E) process consultation. 
A) diagnostic activities. 
B) technostructural activities. 
C) third-party peacemaking. 
D) team building. 
E) process consultation.

Question 13

Studies of the organization change process found that participation

Accepted Answer

A) reduces the need for communication. 
B) encourages employees to adopt differing perceptions. 
C) increases productivity and cooperation. 
D) increases productivity but has no effect on cooperation. 
E) leads to higher training costs. 
A) reduces the need for communication. 
B) encourages employees to adopt differing perceptions. 
C) increases productivity and cooperation. 
D) increases productivity but has no effect on cooperation. 
E) leads to higher training costs.

Question 14

How do the reward system and organization culture affect innovation in organizations?

Accepted Answer

The reward system and organization cultu

Question 15

Lewin's model has operational specificity.

Accepted Answer

A) True 
 B)False

Question 16

Organizations find change necessary because something relevant to the organization either has changed or is likely to change in the foreseeable future.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is NOT a reason why employees are resistant to change?

Accepted Answer

A) Uncertainty 
B) A high level of risk propensity 
C) Threatened self-interests 
D) Different perceptions 
E) Feelings of loss 
A) Uncertainty 
B) A high level of risk propensity 
C) Threatened self-interests 
D) Different perceptions 
E) Feelings of loss

Question 18

The State Department and Department of Homeland Security issue travel warnings and alert levels for activity around the world.If you were the CEO of Coca-Cola,a global company,how would you use that information in your planning?

Accepted Answer

As the CEO of Coca-Cola, a global compan

Question 19

Many companies bring together managers from various divisions to have them participate in a weekend of team-building exercises.These exercises are intended to iron out problem areas and to encourage more company-wide communications.Such exercises are one of the interventions used in organization

Accepted Answer

A) development. 
B) theory. 
C) behavior. 
D) evaluation. 
E) structure. 
A) development. 
B) theory. 
C) behavior. 
D) evaluation. 
E) structure.

Question 20

Mobo Tap created Dolphin Browser to help Apple users navigate in mobile devices easier.This is an example of ____ change.

Accepted Answer

A) functional 
B) planned 
C) operational 
D) managerial 
E) hierarchical 
A) functional 
B) planned 
C) operational 
D) managerial 
E) hierarchical

Exam 13: Managing Organization Change and Innovation

Briefly describe the Lewin model for organization change.As outlined in the text,what is the major criticism of this model?

Sponsors are entrepreneurs who develop new businesses in the context of large organizations.

As Americans get older,more stores are ensuring parking spaces are bigger,closer,and plentiful.What kind of changes are they making?

The steps in the reengineering process do NOT involve

Subaru added the XV model to its line of automobiles.This was

The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.This organization change was an example of change in

Which of the following represents organization change by means of a change in people?

Which of the following is NOT a force in the task environment that requires an organization to change?

Which of the following is NOT a type of intervention or activity commonly used in organization development?

Facebook added a top-story function that highlights the most relevant posts from friends.This is an example of

Changing the enterprise resource planning system is an example of using organization structure and design as an organization change agent.

Studies of the organization change process found that participation

How do the reward system and organization culture affect innovation in organizations?

Lewin's model has operational specificity.

Organizations find change necessary because something relevant to the organization either has changed or is likely to change in the foreseeable future.

Which of the following is NOT a reason why employees are resistant to change?

The State Department and Department of Homeland Security issue travel warnings and alert levels for activity around the world.If you were the CEO of Coca-Cola,a global company,how would you use that information in your planning?

Many companies bring together managers from various divisions to have them participate in a weekend of team-building exercises.These exercises are intended to iron out problem areas and to encourage more company-wide communications.Such exercises are one of the interventions used in organization

Mobo Tap created Dolphin Browser to help Apple users navigate in mobile devices easier.This is an example of ____ change.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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