Question 1

Which of the following actions exemplifies the first step in the comprehensive organization change model?

Accepted Answer

A) Setting standards for a new absenteeism control procedure 
B) Gathering employee complaints and noticing a trend 
C) Determining the probable causes of a recently detected drop in the level of employee job satisfaction 
D) Determining different techniques for enhancing employee job satisfaction 
E) Planning a set of meetings to help employees understand the procedures in the company's new MBO program 
A) Setting standards for a new absenteeism control procedure 
B) Gathering employee complaints and noticing a trend 
C) Determining the probable causes of a recently detected drop in the level of employee job satisfaction 
D) Determining different techniques for enhancing employee job satisfaction 
E) Planning a set of meetings to help employees understand the procedures in the company's new MBO program

Question 2

Intangibles threatened by ____________________ include power,status,security,familiarity with existing procedures,and self-confidence.

Accepted Answer

The answer of Intangibles threatened by ____________________ include power,status,security,familiarity with...

Question 3

Which of the following factors is an internal force for change?

Accepted Answer

A) Increases in the prime lending rate 
B) Increased attempts by unions to organize new companies 
C) A change in attitude of workers toward unannounced layoffs 
D) The development of new technology that makes your factory obsolete 
E) A foreign competitor introducing a product similar to yours¾but less expensive¾into the U.S.market 
A) Increases in the prime lending rate 
B) Increased attempts by unions to organize new companies 
C) A change in attitude of workers toward unannounced layoffs 
D) The development of new technology that makes your factory obsolete 
E) A foreign competitor introducing a product similar to yours¾but less expensive¾into the U.S.market

Question 4

The idea that organization change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative management theories presented earlier in the text.What is that theory?

Accepted Answer

A) Systems theory 
B) Contingency theory 
C) Scientific management theory 
D) Theory Z 
E) Theory Y 
A) Systems theory 
B) Contingency theory 
C) Scientific management theory 
D) Theory Z 
E) Theory Y

Question 5

Describe the three intrapreneurial roles in large organizations.

Accepted Answer

In large organizations, intrapreneurial

Question 6

The systems concept of ____________________ can be used to explain why organizations engage in reengineering.

Accepted Answer

The answer of The systems concept of ____________________ can be...

Question 7

The organization development technique designed to enhance the effectiveness and satisfaction of individuals who have to work in groups is formally known as ____________________.

Accepted Answer

The answer of The organization development technique designed to enhance...

Question 8

____________________ is the OD technique that focuses on classroom training.

Accepted Answer

The answer of ____________________ is the OD technique that focuses...

Question 9

Match the following.You may use a response once,more than once,or not at all.

Accepted Answer

The answer of Match the following.You may use a response...

Question 10

Organization ____ is a planned effort that is organization-wide and managed from the top.It is intended to increase organizational effectiveness and health through planned interventions in the organization's processes using behavioral science knowledge.

Accepted Answer

A) change 
B) design 
C) development 
D) theory 
E) behavior 
A) change 
B) design 
C) development 
D) theory 
E) behavior

Question 11

A(n)____ is usually a middle manager who learns about a new product or service idea and becomes committed to it.This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously.

Accepted Answer

A) sponsor 
B) venture capitalist 
C) informational leader 
D) product champion 
E) transformational leader 
A) sponsor 
B) venture capitalist 
C) informational leader 
D) product champion 
E) transformational leader

Question 12

The primary change required to convert to making pipe out of plastic rather than steel or copper is in the area of

Accepted Answer

A) information systems. 
B) work process. 
C) work sequences. 
D) control systems. 
E) enterprise resource planning. 
A) information systems. 
B) work process. 
C) work sequences. 
D) control systems. 
E) enterprise resource planning.

Question 13

Google allows employees to use 20 percent of their time (one day per week)to work on their own side projects in order to foster ____________________.

Accepted Answer

The answer of Google allows employees to use 20 percent...

Question 14

Research into the health benefits of eating pomegranates led to many new items with pomegranates in them.This is an example of a(n)____ innovation.

Accepted Answer

A) product 
B) managerial 
C) radical 
D) application 
E) process 
A) product 
B) managerial 
C) radical 
D) application 
E) process

Question 15

Define the term organizational innovation.Briefly describe the stages of the innovation process.

Accepted Answer

Organizational innovation refers to the

Question 16

The general environment is a more powerful force for change than the task environment.

Accepted Answer

A) True 
 B)False

Question 17

Innovation is important because,without new products or services,every organization will fall behind its competition.

Accepted Answer

A) True 
 B)False

Question 18

Managers start by listing each set of forces and then trying to tip the balance so that the forces facilitating the change outweigh those hindering the change when they are doing ____________________.

Accepted Answer

force-fiel

Question 19

____________________ helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

Accepted Answer

Life and c

Question 20

Vera Bradley makes fashion accessories.It releases four new patterns four times a year.The new patterns are an example of a(n)____ innovation.

Accepted Answer

A) incremental 
B) radical 
C) diversified 
D) functional 
E) differentiated 
A) incremental 
B) radical 
C) diversified 
D) functional 
E) differentiated

Exam 13: Managing Organization Change and Innovation

Which of the following actions exemplifies the first step in the comprehensive organization change model?

Intangibles threatened by ____________________ include power,status,security,familiarity with existing procedures,and self-confidence.

Which of the following factors is an internal force for change?

The idea that organization change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative management theories presented earlier in the text.What is that theory?

Describe the three intrapreneurial roles in large organizations.

The systems concept of ____________________ can be used to explain why organizations engage in reengineering.

The organization development technique designed to enhance the effectiveness and satisfaction of individuals who have to work in groups is formally known as ____________________.

____________________ is the OD technique that focuses on classroom training.

Match the following.You may use a response once,more than once,or not at all.

Organization ____ is a planned effort that is organization-wide and managed from the top.It is intended to increase organizational effectiveness and health through planned interventions in the organization's processes using behavioral science knowledge.

A(n)____ is usually a middle manager who learns about a new product or service idea and becomes committed to it.This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously.

The primary change required to convert to making pipe out of plastic rather than steel or copper is in the area of

Google allows employees to use 20 percent of their time (one day per week)to work on their own side projects in order to foster ____________________.

Research into the health benefits of eating pomegranates led to many new items with pomegranates in them.This is an example of a(n)____ innovation.

Define the term organizational innovation.Briefly describe the stages of the innovation process.

The general environment is a more powerful force for change than the task environment.

Innovation is important because,without new products or services,every organization will fall behind its competition.

Managers start by listing each set of forces and then trying to tip the balance so that the forces facilitating the change outweigh those hindering the change when they are doing ____________________.

____________________ helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

Vera Bradley makes fashion accessories.It releases four new patterns four times a year.The new patterns are an example of a(n)____ innovation.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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