Question 1

Which of the following is not a channel of communication?

Accepted Answer

A) Language barrier 
B) Letter 
C) Facial expression 
D) Job interview 
E) Clothing 
A) Language barrier 
B) Letter 
C) Facial expression 
D) Job interview 
E) Clothing

Question 2

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

Accepted Answer

A) True 
 B)False

Question 3

Bill and Dave are working on a problem,but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem.The barrier causing this ineffective communication is different perceptions.

Accepted Answer

A) True 
 B)False

Question 4

The process of sending and receiving information from one person to another is called

Accepted Answer

A) talking. 
B) encoding. 
C) decoding. 
D) networking. 
E) communication. 
A) talking. 
B) encoding. 
C) decoding. 
D) networking. 
E) communication.

Question 5

Which of the following is NOT necessary for communication to take place?

Accepted Answer

A) At least two people 
B) Each of the elements occurs in a relatively short time 
C) Someone must have information to be passed on 
D) An attempt to transmit information 
E) A fact, idea, or some other kind of message to be communicated 
A) At least two people 
B) Each of the elements occurs in a relatively short time 
C) Someone must have information to be passed on 
D) An attempt to transmit information 
E) A fact, idea, or some other kind of message to be communicated

Question 6

One outcome of good interpersonal relations in organizations is

Accepted Answer

A) synergy. 
B) entropy. 
C) subsystem failure. 
D) open-systems reactivity. 
E) closed-systems thinking. 
A) synergy. 
B) entropy. 
C) subsystem failure. 
D) open-systems reactivity. 
E) closed-systems thinking.

Question 7

Which of the following types of communication does NOT typically follow formal organizational channels of communication?

Accepted Answer

A) Vertical 
B) Upward 
C) Downward 
D) Horizontal 
E) Grapevine 
A) Vertical 
B) Upward 
C) Downward 
D) Horizontal 
E) Grapevine

Question 8

Each of the ten basic managerial roles would be impossible to fill without ____________________.

Accepted Answer

The answer of Each of the ten basic managerial roles...

Question 9

Being a good listener requires that the individual not interrupt,concentrate,be patient,and ask questions.

Accepted Answer

A) True 
 B)False

Question 10

Describe five types of communication networks used in work teams.

Accepted Answer

1. Local Area Network (LAN): This type o

Question 11

What is the role of communications in the manager's job?

Accepted Answer

The role of communications in a manager'

Question 12

____________________ is when people may leave an interpersonal exchange feeling angry or hostile.

Accepted Answer

The answer of ____________________ is when people may leave an...

Question 13

When the task is complex and nonroutine,such as making a major decision about organizational strategy,a wheel network tends to be most effective.

Accepted Answer

A) True 
 B)False

Question 14

When is e-mail an inappropriate form of communication?

Accepted Answer

E-mail can be an inappropriate form of c

Question 15

An organizational grapevine would be most likely to form in the absence of what kind of communication?

Accepted Answer

A) Upward 
B) Downward 
C) Horizontal 
D) Diagonal 
E) Informal 
A) Upward 
B) Downward 
C) Horizontal 
D) Diagonal 
E) Informal

Question 16

Management by wandering around is basically a system for increasing informal communication in an organization.

Accepted Answer

A) True 
 B)False

Question 17

Human resources is changing the company pay structure.The HR director discussed the details with the communications director so she could write the communications plan.An assistant in HR told people that pay changes were coming.The groups told more groups.Word traveled so fast there was unnecessary anxiety before the announcement was made.It traveled all over the organization via which type of grapevine?

Accepted Answer

A) Y 
B) Chain 
C) Wheel 
D) All-channel 
E) Cluster 
A) Y 
B) Chain 
C) Wheel 
D) All-channel 
E) Cluster

Question 18

Interpersonal communication

Accepted Answer

A) can be written. 
B) can be oral. 
C) is affected by noise. 
D) occurs between people. 
E) All of these choices 
A) can be written. 
B) can be oral. 
C) is affected by noise. 
D) occurs between people. 
E) All of these choices

Question 19

Predisposition about a subject is an example of a(n)____________________ barrier.

Accepted Answer

The answer of Predisposition about a subject is an example...

Question 20

Which of the following is an individual barrier to effective communication?

Accepted Answer

A) Poor listening skills 
B) Semantics 
C) Noise 
D) Different perceptions 
E) All of these choices 
A) Poor listening skills 
B) Semantics 
C) Noise 
D) Different perceptions 
E) All of these choices

Exam 18: Managing Interpersonal Relations and Communication

Which of the following is not a channel of communication?

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

Bill and Dave are working on a problem,but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem.The barrier causing this ineffective communication is different perceptions.

The process of sending and receiving information from one person to another is called

Which of the following is NOT necessary for communication to take place?

One outcome of good interpersonal relations in organizations is

Which of the following types of communication does NOT typically follow formal organizational channels of communication?

Each of the ten basic managerial roles would be impossible to fill without ____________________.

Being a good listener requires that the individual not interrupt,concentrate,be patient,and ask questions.

Describe five types of communication networks used in work teams.

What is the role of communications in the manager's job?

____________________ is when people may leave an interpersonal exchange feeling angry or hostile.

When the task is complex and nonroutine,such as making a major decision about organizational strategy,a wheel network tends to be most effective.

When is e-mail an inappropriate form of communication?

An organizational grapevine would be most likely to form in the absence of what kind of communication?

Management by wandering around is basically a system for increasing informal communication in an organization.

Interpersonal communication

Predisposition about a subject is an example of a(n)____________________ barrier.

Which of the following is an individual barrier to effective communication?

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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