Exam 18: Managing Interpersonal Relations and Communication

Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication.

Seth installed suggestion boxes where employees can pass along their comments.He is encouraging

A(n)____________________ is any web based publication consisting mainly of periodically posted articles,usually in reverse chronological order.

Poor-quality interpersonal relations can be an important negative element in the workplace.

Kids play a game called telephone,passing a message down the line to see how distorted it becomes.This is similar to the ____________________ network.

A work team composed of various functional managers would tend to encourage

Communication is a pervasive part of virtually all managerial activities.

Edward Lewis,CEO of Essence Communications,strolls around the organization and starts spontaneous conversations with employees and others involved with the company.He says it allows him to keep his finger on the pulse of the organization.Lewis engages in

After a message is transmitted,it must then be

On the television show Mad Men,the characters drink liquor like water.This is an example of

Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.

The best time to use oral communication is when you have to exchange

Emilia is allowed to approve expenditures under $10,000.If the amount is higher she needs her boss's approval.This is an attempt to reduce ____ for the boss.

Whether oral or written,communication between people is known as ____________________ communication.

Body language accounts for about 25 percent of the content of the message.

Bart feels intimidated around his boss's boss.He avoids her due to ____________________ differences.

The use of ____________________ communication at the expense of face-to-face meetings and conversations makes it hard to build a strong culture,develop solid working relationships,and create a mutually supportive atmosphere of trust and cooperativeness.

A form of noise might be difficulties in understanding messages due to language barriers.

How does management by walking around affect the grapevine?

Describe an experience where you felt there was poor communication.What were the barriers? How could the barriers have been overcome?