Question 1

Oral communication is usually best when the message is more impersonal,routine,and longer.

Accepted Answer

A) True 
 B)False

Question 2

Describe vertical and horizontal communications in the formal organization.What type is most likely to be distorted? Why?

Accepted Answer

Vertical communication in a formal organ

Question 3

Stewart weighs 350 pounds.When he meets with people he prefers to sit at a table.This is an example of

Accepted Answer

A) images. 
B) setting. 
C) noise. 
D) effective communication. 
E) management by sitting down. 
A) images. 
B) setting. 
C) noise. 
D) effective communication. 
E) management by sitting down.

Question 4

The form of organizational communication that is especially useful in coordinating the efforts of interdependent units is ____________________ communication.

Accepted Answer

The answer of The form of organizational communication that is...

Question 5

Effective communication is determined by

Accepted Answer

A) the sender. 
B) the receiver. 
C) mutual understanding. 
D) how the decoding process occurs. 
E) how the encoding process occurs. 
A) the sender. 
B) the receiver. 
C) mutual understanding. 
D) how the decoding process occurs. 
E) how the encoding process occurs.

Question 6

Which of the following is an example of vertical communication?

Accepted Answer

A) Performance evaluation interview 
B) Company newsletter 
C) Sales manager conducting a sales meeting 
D) Employee calling in sick to his or her supervisor 
E) All of these choices 
A) Performance evaluation interview 
B) Company newsletter 
C) Sales manager conducting a sales meeting 
D) Employee calling in sick to his or her supervisor 
E) All of these choices

Question 7

Effective communication is the process of sending and receiving information between people.

Accepted Answer

A) True 
 B)False

Question 8

Nonverbal communication includes body language,image,and ____________________.

Accepted Answer

The answer of Nonverbal communication includes body language,image,and ____________________....

Question 9

The person who transmits the message is the

Accepted Answer

A) receiver. 
B) sender. 
C) messenger. 
D) translator. 
E) boss. 
A) receiver. 
B) sender. 
C) messenger. 
D) translator. 
E) boss.

Question 10

Which of the following factors influences the encoding process?

Accepted Answer

A) The content of the message 
B) The familiarity of the sender and receiver 
C) Sender's personal distractions 
D) The message composition or makeup 
E) All of these choices 
A) The content of the message 
B) The familiarity of the sender and receiver 
C) Sender's personal distractions 
D) The message composition or makeup 
E) All of these choices

Question 11

Which of the following sender techniques for improving communication is probably most important?

Accepted Answer

A) Maintaining credibility 
B) Being sensitive to the other person's position 
C) Being aware of the meanings others may place on words 
D) Providing channels for feedback 
E) Practicing 
A) Maintaining credibility 
B) Being sensitive to the other person's position 
C) Being aware of the meanings others may place on words 
D) Providing channels for feedback 
E) Practicing

Question 12

Which of the following would be likely to include all forms of organizational communication?

Accepted Answer

A) Peers coordinating the details of a project 
B) A suggestion box 
C) A memo from the president of the company 
D) A daily staff meeting 
E) An absenteeism report submitted by the clerk who keeps employee records 
A) Peers coordinating the details of a project 
B) A suggestion box 
C) A memo from the president of the company 
D) A daily staff meeting 
E) An absenteeism report submitted by the clerk who keeps employee records

Question 13

Good leaders praise in public and chastise in private.Describe the communication channels that are effective for these two types of communication.

Accepted Answer

For praising in public, effective commun

Question 14

Briefly describe six methods that can be used to overcome barriers to communication.

Accepted Answer

1. Active Listening: This involves fully

Question 15

When two people attach different meanings to the same word,the resulting barrier to communication is called noise.

Accepted Answer

A) True 
 B)False

Question 16

Interpersonal relations,communication,and group processes are a pervasive part of all organizations and a vital part of all managerial activities.

Accepted Answer

A) True 
 B)False

Question 17

What are the advantages and disadvantages of e-mail?

Accepted Answer

Advantages of e-mail:
1. Instant communi

Question 18

The difference between communication and effective communication is mutual understanding.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about the grapevine is TRUE?

Accepted Answer

A) Use of the grapevine is on the decrease because of the advent of more sophisticated communication devices. 
B) The grapevine format called the cluster chain primarily carries personal information. 
C) Grapevine information is fairly accurate. 
D) Grapevines are most active in small companies. 
E) Since they cannot control the grapevine, managers should make every effort to eliminate it. 
A) Use of the grapevine is on the decrease because of the advent of more sophisticated communication devices. 
B) The grapevine format called the cluster chain primarily carries personal information. 
C) Grapevine information is fairly accurate. 
D) Grapevines are most active in small companies. 
E) Since they cannot control the grapevine, managers should make every effort to eliminate it.

Question 20

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Sandra was unable to ____ the message because she did not understand the jargon Mark used.

Accepted Answer

A) transmit 
B) encode 
C) channel 
D) decode 
E) decipher 
A) transmit 
B) encode 
C) channel 
D) decode 
E) decipher

Exam 18: Managing Interpersonal Relations and Communication

Oral communication is usually best when the message is more impersonal,routine,and longer.

Describe vertical and horizontal communications in the formal organization.What type is most likely to be distorted? Why?

Stewart weighs 350 pounds.When he meets with people he prefers to sit at a table.This is an example of

The form of organizational communication that is especially useful in coordinating the efforts of interdependent units is ____________________ communication.

Effective communication is determined by

Which of the following is an example of vertical communication?

Effective communication is the process of sending and receiving information between people.

Nonverbal communication includes body language,image,and ____________________.

The person who transmits the message is the

Which of the following factors influences the encoding process?

Which of the following sender techniques for improving communication is probably most important?

Which of the following would be likely to include all forms of organizational communication?

Good leaders praise in public and chastise in private.Describe the communication channels that are effective for these two types of communication.

Briefly describe six methods that can be used to overcome barriers to communication.

When two people attach different meanings to the same word,the resulting barrier to communication is called noise.

Interpersonal relations,communication,and group processes are a pervasive part of all organizations and a vital part of all managerial activities.

What are the advantages and disadvantages of e-mail?

The difference between communication and effective communication is mutual understanding.

Which of the following statements about the grapevine is TRUE?

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Sandra was unable to ____ the message because she did not understand the jargon Mark used.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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