Exam 18: Managing Interpersonal Relations and Communication

Some organizations do not have a grapevine.

Which barrier to communication exists when two people attach different meanings to the same word?

The communication process is

____ communication is more likely to occur among managers than among nonmanagers.

Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?

Effective communication would be most important for

Which of the following forms of organizational communication is most likely to be distorted?

Are you a good communicator? What are your strengths and weaknesses?

The Y pattern is slightly less centralized than the ____________________ communication networks.

What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?

The second step in the communication process is

Give two examples of each type of nonverbal communication.Why are they important?

Accuracy is the primary advantage of oral communication.

____________________ communication is not as common as one might imagine,nor is it a mode of communication much respected by managers.

Which of the following statements about written communication is FALSE?

The biggest drawback of oral communication is that it inhibits feedback and interchange between communicants.

Ashley was interviewing for a job opening when her interviewer was interrupted by her assistant with an urgent phone message.This is an example of

Artistic expression,like dance or painting,is part of the ____________________ step in communication.

The first step in the communication process is

Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of