Question 1

Synergy refers to the observation that people who support one another and work well together can accomplish more than those who do not.

Accepted Answer

A) True 
 B)False

Question 2

When the message that is received is basically the same in meaning as the message that was sent,the communication is said to be

Accepted Answer

A) simple. 
B) nonverbal. 
C) effective. 
D) pervasive. 
E) autonomous. 
A) simple. 
B) nonverbal. 
C) effective. 
D) pervasive. 
E) autonomous.

Question 3

All of the following are examples of nonverbal communication EXCEPT

Accepted Answer

A) a conference. 
B) someone's body position. 
C) the distance between two people. 
D) images. 
E) furniture arrangement in the room. 
A) a conference. 
B) someone's body position. 
C) the distance between two people. 
D) images. 
E) furniture arrangement in the room.

Question 4

Which of the following statements does NOT describe an effect that telecommuting has on organizations and the people in them?

Accepted Answer

A) People have a difficult time developing solid working relationships with others in the organization. 
B) People keep up better with the advancements in their field because they have more time for study. 
C) People tend to drop out of the organizational grapevine and thus lose touch with the informal organization. 
D) People tend to be victimized by organizational politics because they are not present to defend themselves. 
E) Organization cultures tend to be weaker than they are when everyone is working on site. 
A) People have a difficult time developing solid working relationships with others in the organization. 
B) People keep up better with the advancements in their field because they have more time for study. 
C) People tend to drop out of the organizational grapevine and thus lose touch with the informal organization. 
D) People tend to be victimized by organizational politics because they are not present to defend themselves. 
E) Organization cultures tend to be weaker than they are when everyone is working on site.

Question 5

The form of organizational communication most often distorted is horizontal communication.

Accepted Answer

A) True 
 B)False

Question 6

Written pages,face-to-face discussion,and airwaves are examples of

Accepted Answer

A) decoding devices. 
B) communication channels. 
C) receiver attributes. 
D) communication attributes. 
E) encoding. 
A) decoding devices. 
B) communication channels. 
C) receiver attributes. 
D) communication attributes. 
E) encoding.

Question 7

The biggest single drawback of written communication is

Accepted Answer

A) its slow feedback and interchange. 
B) its lack of clarity. 
C) the formal implications it carries. 
D) the lack of time for preparation. 
E) its lack of accuracy. 
A) its slow feedback and interchange. 
B) its lack of clarity. 
C) the formal implications it carries. 
D) the lack of time for preparation. 
E) its lack of accuracy.

Question 8

When a British student was in class he asked to borrow a rubber from the person next to him.An American student would have asked for the person's eraser.The confusion was caused by

Accepted Answer

A) perception. 
B) status differences. 
C) noise. 
D) poor listening skills. 
E) language differences. 
A) perception. 
B) status differences. 
C) noise. 
D) poor listening skills. 
E) language differences.

Question 9

Employees of CNN saw military boats around D.C.and someone said they heard gunfire.CNN reported military action.However,there was no gunfire and the Coast Guard was doing training only.The next day,newspapers reported about the miscommunication and helped clarify the confusion.This illustrates which advantage of written communication?

Accepted Answer

A) Its slow feedback and interchange 
B) Its lack of clarity 
C) The formal implications it carries 
D) Its time for preparation 
E) Its accuracy 
A) Its slow feedback and interchange 
B) Its lack of clarity 
C) The formal implications it carries 
D) Its time for preparation 
E) Its accuracy

Question 10

Young adults use acronyms when texting.Many adults do not understand them (which is the point after all).This is a deliberate use of

Accepted Answer

A) language differences. 
B) semantics. 
C) power differences. 
D) overload. 
E) dialogue. 
A) language differences. 
B) semantics. 
C) power differences. 
D) overload. 
E) dialogue.

Question 11

Which of the following statements about the grapevine is FALSE?

Accepted Answer

A) It can be used to transmit information quickly. 
B) It builds a sense of togetherness. 
C) It is a useful way to transmit confidential information. 
D) It may extend beyond the organizational boundaries. 
E) It is often used as a way to get power. 
A) It can be used to transmit information quickly. 
B) It builds a sense of togetherness. 
C) It is a useful way to transmit confidential information. 
D) It may extend beyond the organizational boundaries. 
E) It is often used as a way to get power.

Question 12

It is April,and you are the plant manager at a unionized parts warehouse.You have been asked by top management to inform the line workers that the plant will be shut down during December due to excess parts supply and maintenance schedules.New contract negotiations with the union begin next month.How would you deliver the information?

Accepted Answer

The message being sent is emotional,nonr

Question 13

The two approaches organizations can take to create a formal information system are

Accepted Answer

A) supervisory and investigative. 
B) managerial and operational. 
C) directive and consultative. 
D) managerial and functional. 
E) supervisory and participative. 
A) supervisory and investigative. 
B) managerial and operational. 
C) directive and consultative. 
D) managerial and functional. 
E) supervisory and participative.

Question 14

Dana once had computer problems after downloading program updates.She is now reluctant to update software,so she misses pieces of information.This is causing

Accepted Answer

A) channel clatter. 
B) interference. 
C) noise. 
D) static. 
E) transmission difficulty. 
A) channel clatter. 
B) interference. 
C) noise. 
D) static. 
E) transmission difficulty.

Question 15

People who support one another and who work well together can accomplish much more than people who do not support one another and who do not work well together.These strong relationships produce

Accepted Answer

A) synergy. 
B) entropy. 
C) subsystem failure. 
D) open systems reactivity. 
E) closed systems thinking. 
A) synergy. 
B) entropy. 
C) subsystem failure. 
D) open systems reactivity. 
E) closed systems thinking.

Question 16

Which of the following is a type of organizational communication?

Accepted Answer

A) Downward communication 
B) Upward communication 
C) Horizontal communication 
D) Electronic communication 
E) All of these choices 
A) Downward communication 
B) Upward communication 
C) Horizontal communication 
D) Electronic communication 
E) All of these choices

Question 17

Compare and contrast oral and written communication.

Accepted Answer

Oral and written communication are two p

Question 18

List the individual barriers to communication.How can you overcome them?

Accepted Answer

There are several individual barriers to

Question 19

Overload is a(n)____________________ barrier to communication.

Accepted Answer

The answer of Overload is a(n)____________________ barrier to communication....

Question 20

Manish is planning a party.He invites eleven people.What type of network would be most effective?

Accepted Answer

A) Chain 
B) Y 
C) Circle 
D) All-channel 
E) Wheel 
A) Chain 
B) Y 
C) Circle 
D) All-channel 
E) Wheel

Synergy refers to the observation that people who support one another and work well together can accomplish more than those who do not.

When the message that is received is basically the same in meaning as the message that was sent,the communication is said to be

All of the following are examples of nonverbal communication EXCEPT

Which of the following statements does NOT describe an effect that telecommuting has on organizations and the people in them?

The form of organizational communication most often distorted is horizontal communication.

Written pages,face-to-face discussion,and airwaves are examples of

The biggest single drawback of written communication is

When a British student was in class he asked to borrow a rubber from the person next to him.An American student would have asked for the person's eraser.The confusion was caused by

Young adults use acronyms when texting.Many adults do not understand them (which is the point after all).This is a deliberate use of

Which of the following statements about the grapevine is FALSE?

The two approaches organizations can take to create a formal information system are

Dana once had computer problems after downloading program updates.She is now reluctant to update software,so she misses pieces of information.This is causing

People who support one another and who work well together can accomplish much more than people who do not support one another and who do not work well together.These strong relationships produce

Which of the following is a type of organizational communication?

Compare and contrast oral and written communication.

List the individual barriers to communication.How can you overcome them?

Overload is a(n)____________________ barrier to communication.

Manish is planning a party.He invites eleven people.What type of network would be most effective?

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters

Exam 18: Managing Interpersonal Relations and Communication

Synergy refers to the observation that people who support one another and work well together can accomplish more than those who do not.

When the message that is received is basically the same in meaning as the message that was sent,the communication is said to be

All of the following are examples of nonverbal communication EXCEPT

Which of the following statements does NOT describe an effect that telecommuting has on organizations and the people in them?

The form of organizational communication most often distorted is horizontal communication.

Written pages,face-to-face discussion,and airwaves are examples of

The biggest single drawback of written communication is

When a British student was in class he asked to borrow a rubber from the person next to him.An American student would have asked for the person's eraser.The confusion was caused by

Young adults use acronyms when texting.Many adults do not understand them (which is the point after all).This is a deliberate use of

Which of the following statements about the grapevine is FALSE?

The two approaches organizations can take to create a formal information system are

Dana once had computer problems after downloading program updates.She is now reluctant to update software,so she misses pieces of information.This is causing

People who support one another and who work well together can accomplish much more than people who do not support one another and who do not work well together.These strong relationships produce

Which of the following is a type of organizational communication?

Compare and contrast oral and written communication.

List the individual barriers to communication.How can you overcome them?

Overload is a(n)____________________ barrier to communication.

Manish is planning a party.He invites eleven people.What type of network would be most effective?

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters