Question 1

According to the dynamic capabilities approach view of the organisation,'dynamic capabilities' are reliant on all the following,except:

Accepted Answer

A)  learning effectiveness of the organisation 
B)  process change 
C)  the transformation of existing assets 
D)  innovation 
E)  All of these choices. 
A)  learning effectiveness of the organisation 
B)  process change 
C)  the transformation of existing assets 
D)  innovation 
E)  All of these choices.

Question 2

Initiative fatigue sets in if an organisation sets too many new goals for its employees to commit to effectively.

Accepted Answer

A) True 
 B)False

Question 3

Reducing all forms of organisational waste is part of effective ___________________ (three words).

Accepted Answer

quality ma

Question 4

____________________ (three words)are any activities undertaken by staff above and beyond an acceptable norm or minimum.

Accepted Answer

Discretion

Question 5

___________________ is/are the set of direct and support activities within an organisation to create its products and services.

Accepted Answer

A)  Core measurement systems 
B)  Strategic intent 
C)  Operating processes 
D) Point of differences 
E)  None of these choices. 
A)  Core measurement systems 
B)  Strategic intent 
C)  Operating processes 
D) Point of differences 
E)  None of these choices.

Question 6

________________ is the effective activity by staff to achieve outcomes above and beyond an accepted norm or minimum.

Accepted Answer

A)  Discretionary work effort 
B)  Coercive reinforcement 
C)  Timely information 
D)  Effective delegation 
E)  None of these choices. 
A)  Discretionary work effort 
B)  Coercive reinforcement 
C)  Timely information 
D)  Effective delegation 
E)  None of these choices.

Question 7

Each of the following are considered innovations practices,except:

Accepted Answer

A)  a focus on process controls 
B)  leadership in innovation practices 
C)  encouraging creativity at all levels of the organisation 
D)  recognising and rewarding staff their contributions to innovation efforts 
E)  All of these choies are fundamental practices in winning organisations . 
A)  a focus on process controls 
B)  leadership in innovation practices 
C)  encouraging creativity at all levels of the organisation 
D)  recognising and rewarding staff their contributions to innovation efforts 
E)  All of these choies are fundamental practices in winning organisations .

Question 8

Differentiate between the terms 'purpose','direction' and 'mission'.

Accepted Answer

Purpose is the statement of intent and o

Question 9

The term ____________________ essentially refers to positive differentiation in the marketplace.

Accepted Answer

A)  ethical highroad 
B)  discipline 
C)  integrity 
D)  accountability 
E)  point of difference 
A)  ethical highroad 
B)  discipline 
C)  integrity 
D)  accountability 
E)  point of difference

Question 10

Building personal bonds between the client and the organisation forms part of effective____________________ (three words).

Accepted Answer

customer f

Question 11

Understanding how clients actually use their services or products is part of effective ____________________ (three words).

Accepted Answer

customer f

Question 12

Operating processes are a set of direct and support activities within every organisation that create its products and services.

Accepted Answer

A) True 
 B)False

Question 13

According to the resource-based view of the organisation,resources that are particularly useful in establishing a competitive advantage in a competitive marketplace include all of these characteristics,except:

Accepted Answer

A)  they are rare 
B)  they are inimitable 
C)  they are non-substitutable 
D)  they are valuable 
E)  All of these choices. 
A)  they are rare 
B)  they are inimitable 
C)  they are non-substitutable 
D)  they are valuable 
E)  All of these choices.

Question 14

'Diligence' refers to the prioritisation of work efforts.

Accepted Answer

A) True 
 B)False

According to the dynamic capabilities approach view of the organisation,'dynamic capabilities' are reliant on all the following,except:

Initiative fatigue sets in if an organisation sets too many new goals for its employees to commit to effectively.

Reducing all forms of organisational waste is part of effective ___________________ (three words).

____________________ (three words)are any activities undertaken by staff above and beyond an acceptable norm or minimum.

___________________ is/are the set of direct and support activities within an organisation to create its products and services.

________________ is the effective activity by staff to achieve outcomes above and beyond an accepted norm or minimum.

Each of the following are considered innovations practices,except:

Differentiate between the terms 'purpose','direction' and 'mission'.

The term ____________________ essentially refers to positive differentiation in the marketplace.

Building personal bonds between the client and the organisation forms part of effective____________________ (three words).

Understanding how clients actually use their services or products is part of effective ____________________ (three words).

Operating processes are a set of direct and support activities within every organisation that create its products and services.

According to the resource-based view of the organisation,resources that are particularly useful in establishing a competitive advantage in a competitive marketplace include all of these characteristics,except:

'Diligence' refers to the prioritisation of work efforts.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Filters

Exam 21: Making Effective Management Happen

According to the dynamic capabilities approach view of the organisation,'dynamic capabilities' are reliant on all the following,except:

Initiative fatigue sets in if an organisation sets too many new goals for its employees to commit to effectively.

Reducing all forms of organisational waste is part of effective ___________________ (three words).

____________________ (three words)are any activities undertaken by staff above and beyond an acceptable norm or minimum.

___________________ is/are the set of direct and support activities within an organisation to create its products and services.

________________ is the effective activity by staff to achieve outcomes above and beyond an accepted norm or minimum.

Each of the following are considered innovations practices,except:

Differentiate between the terms 'purpose','direction' and 'mission'.

The term ____________________ essentially refers to positive differentiation in the marketplace.

Building personal bonds between the client and the organisation forms part of effective____________________ (three words).

Understanding how clients actually use their services or products is part of effective ____________________ (three words).

Operating processes are a set of direct and support activities within every organisation that create its products and services.

According to the resource-based view of the organisation,resources that are particularly useful in establishing a competitive advantage in a competitive marketplace include all of these characteristics,except:

'Diligence' refers to the prioritisation of work efforts.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Filters