Question 1

List the practices of effective innovation practices.

Accepted Answer

Leadership and innovation; encouraging c

Question 2

'Discipline' refers to the responsibility of a person or team for a set of outcomes that they have agreed will be achieved.

Accepted Answer

A) True 
 B)False

Question 3

Effective innovation practices include all the following,except:

Accepted Answer

A)  there is leadership of innovation 
B)  specific strategies for innovation are set 
C)  encouraging creativity at all levels of the organisation 
D)  requiring employees to innovate outside of work hours 
E)  All of these choices. 
A)  there is leadership of innovation 
B)  specific strategies for innovation are set 
C)  encouraging creativity at all levels of the organisation 
D)  requiring employees to innovate outside of work hours 
E)  All of these choices.

Question 4

The effective activity by staff above and beyond an acceptable norm or minimum is known as a 'discretionary work effort'.

Accepted Answer

A) True 
 B)False

Question 5

The term ___________________ is a high level summary statement of the reason for the existence of an organisation.

Accepted Answer

A)  direction 
B)  purpose 
C)  mission 
D)  strategy 
E)  None of these choices. 
A)  direction 
B)  purpose 
C)  mission 
D)  strategy 
E)  None of these choices.

Question 6

A core measurement system is the process of assessing and reporting the key performance parameters that provide feedback information about an organisation's progress towards its goals.

Accepted Answer

A) True 
 B)False

Question 7

Effective customer focus practices include all the following,except:

Accepted Answer

A)  building personal bonds between the customer and the organisation 
B)  having a client focus 
C)  having innovation at the forefront of organisational efforts 
D)  having staff pursue sustainable practices and outcomes 
E)  all of these. 
A)  building personal bonds between the customer and the organisation 
B)  having a client focus 
C)  having innovation at the forefront of organisational efforts 
D)  having staff pursue sustainable practices and outcomes 
E)  all of these.

Question 8

According to the resource-based view of the organisation,a specific resource is considered ___________ when it is difficult,impossible or too expensive for competitors to copy.

Accepted Answer

The answer of According to the resource-based view of the...

Question 9

___________________ is the steadfast adherence to a strict moral or ethical code of honesty.

Accepted Answer

A)  Diligence 
B)  Focus 
C)  Discipline 
D) Initiative fatigue 
E)  Integrity 
A)  Diligence 
B)  Focus 
C)  Discipline 
D) Initiative fatigue 
E)  Integrity

Question 10

Each of the following is a fundamental practice in winning organisations,except:

Accepted Answer

A)  leadership practices 
B)  people management practices 
C)  customer focus practices 
D)  innovation management practices 
E)  All of these choices are fundamental practices in winning organisations . 
A)  leadership practices 
B)  people management practices 
C)  customer focus practices 
D)  innovation management practices 
E)  All of these choices are fundamental practices in winning organisations .

Question 11

'Integrity' refers to the workplace approach to consistently conducting processes and activities in the same standard way,sometimes specified as a standard operating procedure.

Accepted Answer

A) True 
 B)False

Question 12

A ___________________ is an aspect of an organisation that distinguishes it from its competitors in a given marketplace.

Accepted Answer

A)  dynamic capability 
B)  focus strategy 
C)  differentiation 
D) 
Point of difference 
A)  dynamic capability 
B)  focus strategy 
C)  differentiation 
D) 
Point of difference

Question 13

'Reducing all forms of organisational waste' and 'bringing the voice of the customer into every corner of the organisation' are both practices considered part of customer focus.

Accepted Answer

A) True 
 B)False

Question 14

What is meant by the term 'people management practices'?

Accepted Answer

People management practices relate to th

Question 15

Being a humble and 'servant like' are characteristics of ____________________(two words).

Accepted Answer

effective

Question 16

_______________ is/are a long-term plan,scope and direction of an organisation.

Accepted Answer

A)  Long-term goals 
B)  Tactical plans 
C)  Operating process 
D)  Strategy 
A)  Long-term goals 
B)  Tactical plans 
C)  Operating process 
D)  Strategy

Question 17

Each of the following are considered customer focus practices,except:

Accepted Answer

A)  building personal bonds between clients and the organisation 
B)  pursuit of sustainable practices and outcomes 
C)  innovation at the forefront of management thinking and trust 
D)  being technologically literate 
E)  All of these choices are fundamental practices in winning organisations . 
A)  building personal bonds between clients and the organisation 
B)  pursuit of sustainable practices and outcomes 
C)  innovation at the forefront of management thinking and trust 
D)  being technologically literate 
E)  All of these choices are fundamental practices in winning organisations .

Question 18

Companies such as Samsung,BMW and Mercedes emphasise technical excellence and luxury as a brand advantage.These characteristics are known as being a 'point of difference'.

Accepted Answer

A) True 
 B)False

Question 19

The prioritisation of work towards vital elements that make a difference to the achievement of a goal or strategy is known as _______________.

Accepted Answer

The answer of The prioritisation of work towards vital elements...

Question 20

____________________ (two words)is the attitude and subtle behaviour of employee tiredness.

Accepted Answer

The answer of ____________________ (two words)is the attitude and subtle...

Exam 21: Making Effective Management Happen

List the practices of effective innovation practices.

'Discipline' refers to the responsibility of a person or team for a set of outcomes that they have agreed will be achieved.

Effective innovation practices include all the following,except:

The effective activity by staff above and beyond an acceptable norm or minimum is known as a 'discretionary work effort'.

The term ___________________ is a high level summary statement of the reason for the existence of an organisation.

A core measurement system is the process of assessing and reporting the key performance parameters that provide feedback information about an organisation's progress towards its goals.

Effective customer focus practices include all the following,except:

According to the resource-based view of the organisation,a specific resource is considered ___________ when it is difficult,impossible or too expensive for competitors to copy.

___________________ is the steadfast adherence to a strict moral or ethical code of honesty.

Each of the following is a fundamental practice in winning organisations,except:

'Integrity' refers to the workplace approach to consistently conducting processes and activities in the same standard way,sometimes specified as a standard operating procedure.

A ___________________ is an aspect of an organisation that distinguishes it from its competitors in a given marketplace.

'Reducing all forms of organisational waste' and 'bringing the voice of the customer into every corner of the organisation' are both practices considered part of customer focus.

What is meant by the term 'people management practices'?

Being a humble and 'servant like' are characteristics of ____________________(two words).

_______________ is/are a long-term plan,scope and direction of an organisation.

Each of the following are considered customer focus practices,except:

Companies such as Samsung,BMW and Mercedes emphasise technical excellence and luxury as a brand advantage.These characteristics are known as being a 'point of difference'.

The prioritisation of work towards vital elements that make a difference to the achievement of a goal or strategy is known as _______________.

____________________ (two words)is the attitude and subtle behaviour of employee tiredness.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Filters