Exam 21: Making Effective Management Happen

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Knowledge management means having everyone in the organisation able to draw on the collective knowledge of all staff,and not just able to use their own personal knowledge.

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The steadfast adherence to strict moral or ethical code of honesty is known as ________________.

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'Purpose' is a set of overall priorities of the organisation,which defines the criteria for making key decisions and the sense of purpose for its outcomes.

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___________________ is the workplace approach to consistently conducting process and activities in the same standard way.

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The 'ethical high road' refers to the high standards of behaviour in an organisation that prevents cheating,lying or disadvantage in any stakeholder group.

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According to the resource-based view of the organisation,a specific resource is considered _______________ when it is in limited supply and/or not to be available to competitors.

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Define the term 'Key performance indicator'.What is the role of the KPI in achieving an organisational goal or strategy?

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Research has shown that effective leaders are humble,yet not "servant like",in interactions with others.

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A ___________________ is the process of assessing and reporting the key performance parameters of the organisation to provide information about its progress towards achieving its goals.

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_______________ is a set of overall priorities for the organisation.

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'Discipline' refers to a workplace approach that consistently applies processes and activities to the same standard over time.

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List the five characteristics of a dynamic capability.

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____________________ is the attitude and subtle behaviour of workplace tiredness.

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An organisation's credo not to lie,cheat or scam any stakeholder is known as:

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__________________ refers to the responsibility or blame worthiness of a person or team for a set of outcomes that have been agreed to be achieved.

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The highest level summary statement of the reason for the existence of an organisation is known as its___________________.

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The answerability or responsibility of a person or team for a set of outcomes is known as ________________.

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Strategy is the term used to describe a set of direct and support activities within every organisation that enable it to create its products and services.

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'Integrity' represents a steadfast adherence to strict moral or ethical code of honesty.

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The resource-based view considers how an organisation can succeed through the creation,accumulation and application of resources in a competitive marketplace

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