Question 1

Effective customer focus practices include all the following,except:

Accepted Answer

A)  minimising customer dialogue 
B)  having innovation at the forefront of organisational efforts 
C)  building personal bonds between the customer and the organisation 
D)  having staff pursue sustainable practices and outcomes 
E)  All of these choices. 
A)  minimising customer dialogue 
B)  having innovation at the forefront of organisational efforts 
C)  building personal bonds between the customer and the organisation 
D)  having staff pursue sustainable practices and outcomes 
E)  All of these choices.

Question 2

'Direction' is a high level summary statement of the reasons existence of an organisation and its formal desired purpose.

Accepted Answer

A) True 
 B)False

Question 3

_____________________ is the planning and implementation of strategies in order to achieve outcomes of costs,timeliness of completion and quality of the specified outcome.

Accepted Answer

A)  Micromanagement 
B)  Accountability 
C)  Initiative fatigue 
D)  Project management 
E)  Diligence 
A)  Micromanagement 
B)  Accountability 
C)  Initiative fatigue 
D)  Project management 
E)  Diligence

Question 4

A long-term plan,scope and direction of an organisation aimed at achieving a specific outcome is known as a ________________.

Accepted Answer

The answer of A long-term plan,scope and direction of an...

Question 5

Effective quality management practices include all the following,except:

Accepted Answer

A)  bringing the 'voice of the customer' into every corner of the organisation 
B)  reducing all forms of organisational waste 
C)  minimising discretionary work efforts 
D)  focusing on achieving process controls 
E)  All of these choices. 
A)  bringing the 'voice of the customer' into every corner of the organisation 
B)  reducing all forms of organisational waste 
C)  minimising discretionary work efforts 
D)  focusing on achieving process controls 
E)  All of these choices.

Question 6

Describe the assumptions of the resource-based view of the organisation.What is meant by the terms 'rare','inimitable','non-substitutable' and 'valuable'.

Accepted Answer

As the name suggests,the resource-based

Question 7

_____________________ (two words)is planning and implementation of goals in order to achieve outcomes of costs,timeliness of completion and quality.

Accepted Answer

The answer of _____________________ (two words)is planning and implementation of...

Question 8

A manager who is overly controlling,and undertakes a detailed supervision of employees' actions (often in a meddlesome manner)can be criticised for which of the following:

Accepted Answer

A)  micromanagement 
B)  project management 
C)  initiative fatigue 
D)  accountability 
E)  diligence. 
A)  micromanagement 
B)  project management 
C)  initiative fatigue 
D)  accountability 
E)  diligence.

Question 9

Effective people management practices include all of the following,except:

Accepted Answer

A)  involving others 
B)  using positive reinforcement 
C)  using coercive reinforcement 
D)  appealing to others' need for achievement 
E)  All of these choices. 
A)  involving others 
B)  using positive reinforcement 
C)  using coercive reinforcement 
D)  appealing to others' need for achievement 
E)  All of these choices.

Question 10

Recognising and rewarding staff for their contribution to innovation efforts is a component of effective ___________________ (two words).

Accepted Answer

innovation

Question 11

Each of the following are considered quality management practices,except:

Accepted Answer

A) bringing the voice of the customer into every corner of the organisation 
B) reducing all forms of organisational waste 
C) a focus on process controls 
D) A and B. 
E) A,B and C. 
A) bringing the voice of the customer into every corner of the organisation 
B) reducing all forms of organisational waste 
C) a focus on process controls 
D) A and B. 
E) A,B and C.

Question 12

An organisation's intent to position itself in the market as a 'cost leader' can be considered its strategy.

Accepted Answer

A) True 
 B)False

Question 13

Differentiate between the terms 'accountability','diligence' and 'discipline'.

Accepted Answer

Accountability is the 'answerability',re

Question 14

'Direction' refers to the statement of intent and overall aims of an organisation.

Accepted Answer

A) True 
 B)False

Question 15

The ___________________ (three words)relates to any standard of behaviour that exceeds both the economic and legal standards required by society.

Accepted Answer

The answer of The ___________________ (three words)relates to any standard...

Question 16

A ___________________ (three words)are a focused set of important metrics to describe the organisation's performance in delivering its strategy.

Accepted Answer

key perfor

Question 17

____________________ (two words)means having everyone in the organisation able to draw on the collective knowledge of all staff,and not just able to use their own personal knowledge.

Accepted Answer

Knowledge

Question 18

List the six practices of leading organisations.

Accepted Answer

Leadership practices; people m

Question 19

According to the dynamic capabilities approach,a dynamic capability that an organisation can use to learn more quickly about customer preferences is said to increase the _____________ (two words)of the organisation.

Accepted Answer

learning e

Question 20

________________ refers to any workplace approach that consistently conducts processes activities in a standard way.

Accepted Answer

A)  Integrity 
B)  Ethical highroad 
C)  Discipline 
D)  Accountability 
E)  Point of difference 
A)  Integrity 
B)  Ethical highroad 
C)  Discipline 
D)  Accountability 
E)  Point of difference

Exam 21: Making Effective Management Happen

Effective customer focus practices include all the following,except:

'Direction' is a high level summary statement of the reasons existence of an organisation and its formal desired purpose.

_____________________ is the planning and implementation of strategies in order to achieve outcomes of costs,timeliness of completion and quality of the specified outcome.

A long-term plan,scope and direction of an organisation aimed at achieving a specific outcome is known as a ________________.

Effective quality management practices include all the following,except:

Describe the assumptions of the resource-based view of the organisation.What is meant by the terms 'rare','inimitable','non-substitutable' and 'valuable'.

_____________________ (two words)is planning and implementation of goals in order to achieve outcomes of costs,timeliness of completion and quality.

A manager who is overly controlling,and undertakes a detailed supervision of employees' actions (often in a meddlesome manner)can be criticised for which of the following:

Effective people management practices include all of the following,except:

Recognising and rewarding staff for their contribution to innovation efforts is a component of effective ___________________ (two words).

Each of the following are considered quality management practices,except:

An organisation's intent to position itself in the market as a 'cost leader' can be considered its strategy.

Differentiate between the terms 'accountability','diligence' and 'discipline'.

'Direction' refers to the statement of intent and overall aims of an organisation.

The ___________________ (three words)relates to any standard of behaviour that exceeds both the economic and legal standards required by society.

A ___________________ (three words)are a focused set of important metrics to describe the organisation's performance in delivering its strategy.

____________________ (two words)means having everyone in the organisation able to draw on the collective knowledge of all staff,and not just able to use their own personal knowledge.

List the six practices of leading organisations.

According to the dynamic capabilities approach,a dynamic capability that an organisation can use to learn more quickly about customer preferences is said to increase the _____________ (two words)of the organisation.

________________ refers to any workplace approach that consistently conducts processes activities in a standard way.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

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