Exam 17: Managing Communication

_____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Which of these is the richest medium for communication?

Communication is defined by the text as the process by which information is:

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

The learned behaviors associated with being male or female are referred to as:

Communication is the process by which information is transmitted from the speaker to the listener.

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Managers' communication is _____-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way to achieve the goals.

Listening is _____ of effective communication.

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

What is downward communication and what are five topics generally included with downward communication?

List the five types of upward communication.

An informal, person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

The four primary skills for communicating in a crisis include all of the following EXCEPT:

A manager who communicates effectively during a crisis can help his or her organization survive an upheaval. In a short essay, summarize the four primary skills managers need when communicating in a crisis, and relate examples of what you consider to be effective and ineffective crisis management. These can be stories you've experienced personally or stories you've learned about in the news.

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

_____ is electronic communication that allows users to see who is connected to a network and share information instantly.

Briefly describe the communication process.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?