Question 1

_____ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.

Accepted Answer

Standing

Question 2

A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.

Accepted Answer

A) True 
 B)False  False

Question 3

In developing a strategy map for her interior design business, Carla has decided to promote employee development by providing online training tools. This involves goals in which strategy map category?

Accepted Answer

A)  Financial performance goals 
B)  Learning and growth goals 
C)  Internal business process goals 
D)  Customer service goals 
E)  Supply chain goals 
A)  Financial performance goals 
B)  Learning and growth goals 
C)  Internal business process goals 
D)  Customer service goals 
E)  Supply chain goals B

Question 4

A statement that identifies distinguishing characteristics of an organization is known as a(n):

Accepted Answer

A)  goals statement. 
B)  values statement. 
C)  income statement. 
D)  mission statement. 
E)  competitive-edge statement. 
A)  goals statement. 
B)  values statement. 
C)  income statement. 
D)  mission statement. 
E)  competitive-edge statement.

Question 5

Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be:

Accepted Answer

A)  to develop new action plans. 
B)  to develop new objectives based on the review of last year's performance. 
C)  to begin a new MBO "cycle", using the same objectives as last year. 
D)  to wait several months to allow information to be digested. 
E)  none of these. 
A)  to develop new action plans. 
B)  to develop new objectives based on the review of last year's performance. 
C)  to begin a new MBO "cycle", using the same objectives as last year. 
D)  to wait several months to allow information to be digested. 
E)  none of these.

Question 6

According to the strategy map described in chapter 7, which of the following is NOT a type of goal?

Accepted Answer

A)  Financial performance goals 
B)  Customer service goals 
C)  Internal business process goals 
D)  Learning and growth goals 
E)  External business process goals 
A)  Financial performance goals 
B)  Customer service goals 
C)  Internal business process goals 
D)  Learning and growth goals 
E)  External business process goals

Question 7

Which type of plan helps managers implement the overall strategic plan?

Accepted Answer

A)  Operational 
B)  Contingency 
C)  Tactical 
D)  Crisis 
E)  Corporate-level 
A)  Operational 
B)  Contingency 
C)  Tactical 
D)  Crisis 
E)  Corporate-level

Question 8

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Accepted Answer

A) True 
 B)False

Question 9

Which of these are true about contingency plans?

Accepted Answer

A)  They are developed to achieve a set of goals that are unlikely to be repeated in the future. 
B)  They are used to provide guidance for tasks performed repeatedly within the organization. 
C)  They define company responses to specific situations, such as emergencies or setbacks. 
D)  They are most important in the organizations. 
E)  None of these 
A)  They are developed to achieve a set of goals that are unlikely to be repeated in the future. 
B)  They are used to provide guidance for tasks performed repeatedly within the organization. 
C)  They define company responses to specific situations, such as emergencies or setbacks. 
D)  They are most important in the organizations. 
E)  None of these

Question 10

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.

Accepted Answer

A) True 
 B)False

Question 11

In step 1 of Management By Objectives, overall performance is appraised.

Accepted Answer

A) True 
 B)False

Question 12

_____ is the final step in the MBO process.

Accepted Answer

A)  Appraise overall performance 
B)  Develop an action plan 
C)  Review progress 
D)  Set goals 
E)  Conduct periodic checkups 
A)  Appraise overall performance 
B)  Develop an action plan 
C)  Review progress 
D)  Set goals 
E)  Conduct periodic checkups

Question 13

_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.

Accepted Answer

A)  Operational; strategic; tactical 
B)  Tactical; operational; strategic 
C)  Strategic; tactical; operational 
D)  Operational; tactical; strategic 
E)  None of these. 
A)  Operational; strategic; tactical 
B)  Tactical; operational; strategic 
C)  Strategic; tactical; operational 
D)  Operational; tactical; strategic 
E)  None of these.

Question 14

_____ define boundaries within which to make a decision.

Accepted Answer

A)  Programs 
B)  Policies 
C)  Rules 
D)  Procedures 
E)  Projects 
A)  Programs 
B)  Policies 
C)  Rules 
D)  Procedures 
E)  Projects

Question 15

Plans provide a standard of assessment.

Accepted Answer

A) True 
 B)False

Question 16

Operational plans that focus on specific tasks and processes that help to meet tactical and strategic goals are developed by _____ managers and supervisors.

Accepted Answer

The answer of Operational plans that focus on specific tasks...

Question 17

Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?

Accepted Answer

A)  Tactical plans 
B)  Strategic plans 
C)  Operational plans 
D)  Supervisory plans 
E)  Organizational plans 
A)  Tactical plans 
B)  Strategic plans 
C)  Operational plans 
D)  Supervisory plans 
E)  Organizational plans

Question 18

The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____, and _____ level.

Accepted Answer

A)  goal; mission, tactical 
B)  objective; operational, mission 
C)  operational goal; mission and tactical 
D)  mission; tactical, operational 
E)  tactical plan; operational, mission 
A)  goal; mission, tactical 
B)  objective; operational, mission 
C)  operational goal; mission and tactical 
D)  mission; tactical, operational 
E)  tactical plan; operational, mission

Question 19

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as _____ goals.

Accepted Answer

The answer of Goals that define the outcomes that major...

Question 20

Step 1 in Management by Objectives is to review progress.

Accepted Answer

A) True 
 B)False

_____ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.

A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.

In developing a strategy map for her interior design business, Carla has decided to promote employee development by providing online training tools. This involves goals in which strategy map category?

A statement that identifies distinguishing characteristics of an organization is known as a(n):

Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be:

According to the strategy map described in chapter 7, which of the following is NOT a type of goal?

Which type of plan helps managers implement the overall strategic plan?

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Which of these are true about contingency plans?

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.

In step 1 of Management By Objectives, overall performance is appraised.

_____ is the final step in the MBO process.

___ goals lead to the attainment of _ goals, which in turn lead to the attainment of ___ goals.

_____ define boundaries within which to make a decision.

Plans provide a standard of assessment.

Operational plans that focus on specific tasks and processes that help to meet tactical and strategic goals are developed by _____ managers and supervisors.

Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?

The ___ is the basis for the strategic level of goals and plans which in turn shapes the _, and ___ level.

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as _____ goals.

Step 1 in Management by Objectives is to review progress.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 7: Managerial Planning and Goal Setting

_____ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.

A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.

In developing a strategy map for her interior design business, Carla has decided to promote employee development by providing online training tools. This involves goals in which strategy map category?

A statement that identifies distinguishing characteristics of an organization is known as a(n):

Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be:

According to the strategy map described in chapter 7, which of the following is NOT a type of goal?

Which type of plan helps managers implement the overall strategic plan?

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Which of these are true about contingency plans?

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.

In step 1 of Management By Objectives, overall performance is appraised.

_____ is the final step in the MBO process.

_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.

_____ define boundaries within which to make a decision.

Plans provide a standard of assessment.

Operational plans that focus on specific tasks and processes that help to meet tactical and strategic goals are developed by _____ managers and supervisors.

Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?

The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____, and _____ level.

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as _____ goals.

Step 1 in Management by Objectives is to review progress.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

___ goals lead to the attainment of _ goals, which in turn lead to the attainment of ___ goals.

The ___ is the basis for the strategic level of goals and plans which in turn shapes the _, and ___ level.