Exam 16: Motivating Employees

_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

The idea that failure to meet a high-order need may cause a regression to an already satisfied lower-order need is referred to as a(n) _____.

The degree to which the job is perceived as important and having impact on the company or customers is referred to as:

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:

Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. Which of the following is low for Abbi?

Goal-setting theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as:

A content theory that proposes that people are motivated by five categories of needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a hierarchical order is called the _____ theory.

_____ is an important part of the job characteristics model.

_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

_____ is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Scenario - Donovan Zorn Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories. -The motivator factors, or satisfiers, that Donovan can change and influence include all of the following EXCEPT:

Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:

_____ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.

The removal of an unpleasant consequence following a desired behavior is referred to as:

Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?

Which of the following combines a series of tasks into one new, broader job?

_____ are high-level needs and include achievement, recognition, responsibility, and opportunity for growth.

Hygiene factors are the same as satisfiers and are based on fulfillment of higher level needs including responsibility.

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?