Question 1

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.

Accepted Answer

A) True 
 B)False  True

Question 2

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

Accepted Answer

A) True 
 B)False  True

Question 3

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Accepted Answer

A)  BATNA 
B)  A bargaining zone 
C)  Mediation 
D)  Integrative negotiation 
E)  Distributive negotiation 
A)  BATNA 
B)  A bargaining zone 
C)  Mediation 
D)  Integrative negotiation 
E)  Distributive negotiation D

Question 4

The _____ style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

Accepted Answer

The answer of The _____ style to handle conflict involves...

Question 5

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Accepted Answer

A)  vertical team 
B)  command team 
C)  special purpose team 
D)  task force 
E)  functional group 
A)  vertical team 
B)  command team 
C)  special purpose team 
D)  task force 
E)  functional group

Question 6

Which of the following behaviors is consistent with the socioemotional role?

Accepted Answer

A)  Reduce tension 
B)  Give opinions 
C)  Seek information 
D)  Summarize 
E)  Energize 
A)  Reduce tension 
B)  Give opinions 
C)  Seek information 
D)  Summarize 
E)  Energize

Question 7

The process of using a third party to settle a dispute is known as _____.

Accepted Answer

The answer of The process of using a third party...

Question 8

Which of the following behaviors is NOT consistent with the socioemotional role?

Accepted Answer

A)  Encourage 
B)  Energize 
C)  Harmonize 
D)  Compromise 
E)  Follow 
A)  Encourage 
B)  Energize 
C)  Harmonize 
D)  Compromise 
E)  Follow

Question 9

At FEI Industries, teams of product developers coordinate their work electronically at the North American, European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a _____.

Accepted Answer

A)  project team 
B)  committee 
C)  focus group 
D)  global team 
E)  self-directed team 
A)  project team 
B)  committee 
C)  focus group 
D)  global team 
E)  self-directed team

Question 10

All of the following are common dysfunctions of teams EXCEPT:

Accepted Answer

A)  lack of trust. 
B)  avoidance of accountability. 
C)  fear of conflict. 
D)  lack of commitment. 
E)  results orientation. 
A)  lack of trust. 
B)  avoidance of accountability. 
C)  fear of conflict. 
D)  lack of commitment. 
E)  results orientation.

Question 11

List the five behaviors associated with the task specialist role.

Accepted Answer

The five behaviors are (1) ini

Question 12

Negotiation is the process of using a third party to settle a dispute.

Accepted Answer

A) True 
 B)False

Question 13

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Accepted Answer

A) True 
 B)False

Question 14

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

Accepted Answer

A)  bring attention to and appreciate divers skills and opinions. 
B)  scrutinize electronic communication patterns. 
C)  use technology to enhance communication and trust. 
D)  ensure timely responses online. 
E)  manage online socialization. 
A)  bring attention to and appreciate divers skills and opinions. 
B)  scrutinize electronic communication patterns. 
C)  use technology to enhance communication and trust. 
D)  ensure timely responses online. 
E)  manage online socialization.

Question 15

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?

Accepted Answer

A)  Lots of informal interaction 
B)  Participation by all team members 
C)  Task accomplishment 
D)  Goal achievement 
E)  Disbanding team 
A)  Lots of informal interaction 
B)  Participation by all team members 
C)  Task accomplishment 
D)  Goal achievement 
E)  Disbanding team

Question 16

In the adjourning stage of team development, task performance is not a priority.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a standard of conduct that is shared by team members and guides their behavior?

Accepted Answer

A)  Leadership 
B)  Cohesiveness 
C)  Norm 
D)  Attitude 
E)  None of these 
A)  Leadership 
B)  Cohesiveness 
C)  Norm 
D)  Attitude 
E)  None of these

Question 18

Once a month, the top managers at George's Greenhouse make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities, goals, and needs. This is an example of top management attempting to influence team norms through:

Accepted Answer

A)  explicit statements. 
B)  primacy. 
C)  carryover behaviors. 
D)  critical events. 
E)  all of these. 
A)  explicit statements. 
B)  primacy. 
C)  carryover behaviors. 
D)  critical events. 
E)  all of these.

Question 19

_____ is the stage of team development in which members prepare for the team's disbandment.

Accepted Answer

The answer of _____ is the stage of team development...

Question 20

The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

Accepted Answer

A)  high, high 
B)  high, low 
C)  low, high 
D)  low, low 
E)  low, medium 
A)  high, high 
B)  high, low 
C)  low, high 
D)  low, low 
E)  low, medium

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

The _____ style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Which of the following behaviors is consistent with the socioemotional role?

The process of using a third party to settle a dispute is known as _____.

Which of the following behaviors is NOT consistent with the socioemotional role?

At FEI Industries, teams of product developers coordinate their work electronically at the North American, European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a _____.

All of the following are common dysfunctions of teams EXCEPT:

List the five behaviors associated with the task specialist role.

Negotiation is the process of using a third party to settle a dispute.

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?

In the adjourning stage of team development, task performance is not a priority.

Which of the following is a standard of conduct that is shared by team members and guides their behavior?

Once a month, the top managers at George's Greenhouse make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities, goals, and needs. This is an example of top management attempting to influence team norms through:

_____ is the stage of team development in which members prepare for the team's disbandment.

The accommodating style of conflict resolution is based on a _ degree of assertiveness and a _ degree of cooperativeness.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Managing Quality and Performance

Filters

Exam 18: Leading Teams

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

The _____ style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Which of the following behaviors is consistent with the socioemotional role?

The process of using a third party to settle a dispute is known as _____.

Which of the following behaviors is NOT consistent with the socioemotional role?

At FEI Industries, teams of product developers coordinate their work electronically at the North American, European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a _____.

All of the following are common dysfunctions of teams EXCEPT:

List the five behaviors associated with the task specialist role.

Negotiation is the process of using a third party to settle a dispute.

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?

In the adjourning stage of team development, task performance is not a priority.

Which of the following is a standard of conduct that is shared by team members and guides their behavior?

Once a month, the top managers at George's Greenhouse make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities, goals, and needs. This is an example of top management attempting to influence team norms through:

_____ is the stage of team development in which members prepare for the team's disbandment.

The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Managing Quality and Performance

Filters

The accommodating style of conflict resolution is based on a _ degree of assertiveness and a _ degree of cooperativeness.