Exam 18: Leading Teams

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

Discuss the differences between distributive and integrative negotiation. Describe the steps for achieving a win-win solution with integrative negotiation.

Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development?

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

A team is a unit of people who interact and coordinate their work toward a common goal. Relate one of your own personal experiences of working as part of a team (perhaps in school, in sports, or at work), and use that example to illustrate the value of teams in the modern workplace and how managers can build teams for a competitive advantage.

The _____ style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.

A formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command is called a vertical team.

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

_____, _____, and _____ are the three characteristics of team structure and context influence cohesiveness.

According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT:

Productive output pertains to the team's ability to meet the personal needs of its members.

_____ refers to the tendency for the presence of others to enhance an individual's motivation and performance.

Scenario - Malcolm Bagget Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building. -One of Malcolm's co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in other ways drawing off emotions when the group atmosphere is tense. Additionally, Danny can be counted on to energize by stimulating the team into action when the interest drops. Danny is demonstrating which of these?

Conflict is bound to arise when people work together in teams. Write a short essay in which you describe how a team leader can recognize if his or her team is affected by either task conflict or relationship conflict. If you were that manager facing team conflict, what would you do to resolve it?

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing.

Scenario - Malcolm Bagget Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building. -When Malcolm's team encounters the establishment of order and cohesion with the leader helping to clarify team roles and values, then his team is in the developmental stage of team development of _____.

All the following are conflict handling styles discussed in your text EXCEPT: