Exam 17: Managing Communication

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

A manager might use _____ as a type of communication.

In a(n) _____ network, individuals can communicate freely with other team members.

In a low-context culture such as the United States, disagreeing with a superior is considered disrespectful and even disloyal.

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

An example of upward communication is performance feedback.

Social media does not include blogs and wikis.

The sender must encode the message and select a communication channel after developing the message.

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Downward communication is usually used to communicate information about all of the following EXCEPT:

_____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Compared to men, women tend to:

Channel richness refers to the:

Which communication channel would be most successful to inform managers of impending company-wide layoff?

Many companies are embracing social media in workplace communication. If you were the manager of a department that encompassed about 35 people, what type of social media tool would you choose to use to improve workplace communication? How would you want employees to use it? What benefits would the employees and the organization derive from this new approach?

When facing a crisis, prompt and thoughtful communications counter confusion and replace it with confidence in the organization's leaders.

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

The process by which information is exchanged and understood by two or more people is the definition of communication.