Question 1

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Accepted Answer

A)  writing lengthy explanations. 
B)  respecting the reader. 
C)  getting a second opinion. 
D)  knowing your point and get to it. 
E)  writing clearly rather than impressively. 
A)  writing lengthy explanations. 
B)  respecting the reader. 
C)  getting a second opinion. 
D)  knowing your point and get to it. 
E)  writing clearly rather than impressively.

Question 2

Messages that take place among members of the same department and concern task accomplishments are called _____.

Accepted Answer

intradepar

Question 3

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 4

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Accepted Answer

A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination 
A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination

Question 5

When informing your staff of the date for the company picnic, a _____ would be most practical and successful.

Accepted Answer

A)  memo 
B)  telephone 
C)  video conference 
D)  face-to-face contact 
E)  newspaper notice 
A)  memo 
B)  telephone 
C)  video conference 
D)  face-to-face contact 
E)  newspaper notice

Question 6

Information distortion or loss of message content is a major problem with:

Accepted Answer

A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication. 
A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication.

Question 7

A(n) _____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Accepted Answer

The answer of A(n) _____ is a team communication structure...

Question 8

Describe the difference between centralized networks and decentralized networks.

Accepted Answer

Centralized network is a team communicat

Question 9

Communication can break down if sender and receiver do not encode or decode language in the same way.

Accepted Answer

A) True 
 B)False

Question 10

The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Accepted Answer

A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension 
A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension

Question 11

The most successful organizations are the ones whose managers keep the lines of communication open. In a short essay, describe some aspects and methods of communication that are crucial for organizational success and how a manager can use them effectively. Devise an example that illustrates your answer.

Accepted Answer

Communication is the exchange of informa

Question 12

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Accepted Answer

A)  Problems and exceptions 
B)  Suggestions for improvement 
C)  Performance reports 
D)  Grievances and disputes 
E)  Financial and accounting information 
A)  Problems and exceptions 
B)  Suggestions for improvement 
C)  Performance reports 
D)  Grievances and disputes 
E)  Financial and accounting information

Question 13

_____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Accepted Answer

A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications 
A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications

Question 14

Scenario - Amy Holmes 
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following EXCEPT which one?

Accepted Answer

A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included. 
A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included.

Question 15

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

The answer of _____ communication is the lateral or diagonal...

Question 16

One of the most important things that a manager can do for the organization, according to the text, is to:

Accepted Answer

A)  talk to their employees. 
B)  create a climate of trust and openness. 
C)  listen to their employees. 
D)  ensure that production remains high. 
E)  none of these. 
A)  talk to their employees. 
B)  create a climate of trust and openness. 
C)  listen to their employees. 
D)  ensure that production remains high. 
E)  none of these.

Question 17

_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Accepted Answer

A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face-to-face contact 
E)  A personal memo 
A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face-to-face contact 
E)  A personal memo

Question 18

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Accepted Answer

A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver 
A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver

Question 19

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _____.

Accepted Answer

interdepar

Question 20

The _____ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

The answer of The _____ is an informal, person-to-person communication...

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Messages that take place among members of the same department and concern task accomplishments are called _____.

A formal communication channel is a communication channel that flows within the chain of command.

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

When informing your staff of the date for the company picnic, a _____ would be most practical and successful.

Information distortion or loss of message content is a major problem with:

A(n) _____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Describe the difference between centralized networks and decentralized networks.

Communication can break down if sender and receiver do not encode or decode language in the same way.

The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

_____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

One of the most important things that a manager can do for the organization, according to the text, is to:

_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _____.

The _____ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Messages that take place among members of the same department and concern task accomplishments are called _____.

A formal communication channel is a communication channel that flows within the chain of command.

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

When informing your staff of the date for the company picnic, a _____ would be most practical and successful.

Information distortion or loss of message content is a major problem with:

A(n) _____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Describe the difference between centralized networks and decentralized networks.

Communication can break down if sender and receiver do not encode or decode language in the same way.

The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

_____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

One of the most important things that a manager can do for the organization, according to the text, is to:

_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _____.

The _____ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters