Question 1

_____ refers to the messages and information sent from top management down to subordinates.

Accepted Answer

Downward c

Question 2

A poor listener listens to central themes.

Accepted Answer

A) True 
 B)False

Question 3

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

Accepted Answer

A) True 
 B)False

Question 4

Characteristics of a good listener are someone who:

Accepted Answer

A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue. 
A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue.

Question 5

Many firms are using social media to connect with and listen to customers.

Accepted Answer

A) True 
 B)False

Question 6

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

Accepted Answer

A)  Goals 
B)  Practices 
C)  Performance feedback 
D)  Indoctrination 
E)  Job instructions 
A)  Goals 
B)  Practices 
C)  Performance feedback 
D)  Indoctrination 
E)  Job instructions

Question 7

For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.

Accepted Answer

A)  linear 
B)  centralized 
C)  decentralized 
D)  all of these 
E)  linear and centralized 
A)  linear 
B)  centralized 
C)  decentralized 
D)  all of these 
E)  linear and centralized

Question 8

_____ occurs when the receiver responds to the sender's communication with a return message.

Accepted Answer

The answer of _____ occurs when the receiver responds to...

Question 9

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Accepted Answer

A) True 
 B)False

Question 10

Describe the three categories of horizontal communication.

Accepted Answer

Intradepartmental problem solving is mes

Question 11

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following has the lowest channel richness?

Accepted Answer

A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos 
A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos

Question 13

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 14

Research has found that communication channels differ in their capacity to convey information.

Accepted Answer

A) True 
 B)False

Question 15

_____ is defined as communication transmitted through actions and behaviors rather than through words.

Accepted Answer

A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail 
A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail

Question 16

_____ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Accepted Answer

The answer of _____ messages are typically ambiguous, concern novel...

Question 17

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

The answer of _____ involves the skill of grasping both...

Question 18

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Accepted Answer

A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication 
A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication

Question 20

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Accepted Answer

A) True 
 B)False

_____ refers to the messages and information sent from top management down to subordinates.

A poor listener listens to central themes.

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

Characteristics of a good listener are someone who:

Many firms are using social media to connect with and listen to customers.

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.

_____ occurs when the receiver responds to the sender's communication with a return message.

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Describe the three categories of horizontal communication.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

Which of the following has the lowest channel richness?

The choice of a communication channel can convey a symbolic meaning to the receiver.

Research has found that communication channels differ in their capacity to convey information.

_____ is defined as communication transmitted through actions and behaviors rather than through words.

_____ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

_____ refers to the messages and information sent from top management down to subordinates.

A poor listener listens to central themes.

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

Characteristics of a good listener are someone who:

Many firms are using social media to connect with and listen to customers.

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.

_____ occurs when the receiver responds to the sender's communication with a return message.

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Describe the three categories of horizontal communication.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

Which of the following has the lowest channel richness?

The choice of a communication channel can convey a symbolic meaning to the receiver.

Research has found that communication channels differ in their capacity to convey information.

_____ is defined as communication transmitted through actions and behaviors rather than through words.

_____ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters