Question 1

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

A) True 
 B)False

Question 2

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling 
A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling

Question 3

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Accepted Answer

Channel richness is the amount of inform

Question 4

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the best advice for written communication that is highly important?

Accepted Answer

A)  Use technology channels to distribute the message 
B)  Use pretentious language 
C)  Keep it long 
D)  Use jargon 
E)  Get a second opinion 
A)  Use technology channels to distribute the message 
B)  Use pretentious language 
C)  Keep it long 
D)  Use jargon 
E)  Get a second opinion

Question 6

An example of non-verbal communication is all of these except:

Accepted Answer

A)  posture. 
B)  facial expression. 
C)  voice. 
D)  written memo. 
E)  body language 
A)  posture. 
B)  facial expression. 
C)  voice. 
D)  written memo. 
E)  body language

Question 7

_____ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Accepted Answer

The answer of _____ can be defined as the process...

Question 8

Messages that appraise how well individuals and departments are doing their jobs are called:

Accepted Answer

A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination. 
A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination.

Question 9

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:

Accepted Answer

A)  personal information. 
B)  vicious gossip. 
C)  business-related. 
D)  destructive because it is not accurate. 
E)  none of these. 
A)  personal information. 
B)  vicious gossip. 
C)  business-related. 
D)  destructive because it is not accurate. 
E)  none of these.

Question 10

Which of the following is the most familiar and obvious flow of formal communication?

Accepted Answer

A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication 
A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication

Question 11

The receiver _____ the symbols to interpret the meaning of the message.

Accepted Answer

A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore 
A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore

Question 12

_____ is necessary for communication to be considered two-way.

Accepted Answer

A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit 
A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit

Question 13

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

Accepted Answer

Nonverbal communication refers to messag

Question 14

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Accepted Answer

A)  listening. 
B)  nonverbal communication. 
C)  empathizing. 
D)  direct communication. 
E)  nuance communication. 
A)  listening. 
B)  nonverbal communication. 
C)  empathizing. 
D)  direct communication. 
E)  nuance communication.

Question 15

Upward communication is usually used to communicate information about all of the following EXCEPT:

Accepted Answer

A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes. 
A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes.

Question 16

_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Accepted Answer

A)  Tactical discussion 
B)  Strategic conversation 
C)  Intentional chat 
D)  Calculated exchange 
E)  Deliberate talk 
A)  Tactical discussion 
B)  Strategic conversation 
C)  Intentional chat 
D)  Calculated exchange 
E)  Deliberate talk

Question 17

A good listener is passive and laid back.

Accepted Answer

A) True 
 B)False

Question 18

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

A)  Personal networking 
B)  The grapevine 
C)  Dynamic relationship 
D)  Network nurturing 
E)  Fundraising 
A)  Personal networking 
B)  The grapevine 
C)  Dynamic relationship 
D)  Network nurturing 
E)  Fundraising

Question 19

Scenario - Amy Holmes 
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?

Accepted Answer

A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness. 
A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness.

Question 20

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly.

Accepted Answer

A) True 
 B)False

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Which of the following is the best advice for written communication that is highly important?

An example of non-verbal communication is all of these except:

_____ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Messages that appraise how well individuals and departments are doing their jobs are called:

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:

Which of the following is the most familiar and obvious flow of formal communication?

The receiver _____ the symbols to interpret the meaning of the message.

_____ is necessary for communication to be considered two-way.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Upward communication is usually used to communicate information about all of the following EXCEPT:

_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

A good listener is passive and laid back.

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Which of the following is the best advice for written communication that is highly important?

An example of non-verbal communication is all of these except:

_____ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Messages that appraise how well individuals and departments are doing their jobs are called:

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:

Which of the following is the most familiar and obvious flow of formal communication?

The receiver _____ the symbols to interpret the meaning of the message.

_____ is necessary for communication to be considered two-way.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Upward communication is usually used to communicate information about all of the following EXCEPT:

_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

A good listener is passive and laid back.

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters