Question 1

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Accepted Answer

A) True 
 B)False

Question 2

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Accepted Answer

A) True 
 B)False

Question 3

What kinds of skills are fundamental necessities in every part of a manager's job?

Accepted Answer

A)  Organizational 
B)  Communication 
C)  MBWA 
D)  Analysis 
E)  Punishment 
A)  Organizational 
B)  Communication 
C)  MBWA 
D)  Analysis 
E)  Punishment

Question 4

Communication permeates every management function.

Accepted Answer

A) True 
 B)False

Question 5

To inspire employees to achieve goals in today's difficult economic environment, some male managers are shifting to a more female-oriented communication style.

Accepted Answer

A) True 
 B)False

Question 6

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication 
A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication

Question 7

A centralized network is one in which:

Accepted Answer

A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these. 
A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these.

Question 8

Research finds that the most effective way to persuade and influence others is by issuing directives.

Accepted Answer

A) True 
 B)False

Question 9

Good listeners exhibit all of the following characteristics EXCEPT:

Accepted Answer

A)  asking questions. 
B)  having preconceptions. 
C)  tolerates bad habits. 
D)  judges content, not delivery errors. 
E)  all of these. 
A)  asking questions. 
B)  having preconceptions. 
C)  tolerates bad habits. 
D)  judges content, not delivery errors. 
E)  all of these.

Question 10

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

Accepted Answer

The answer of To translate the symbols used in a...

Question 11

Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking, lowering their eyes, or putting their hands in their laps.

Accepted Answer

A) True 
 B)False

Question 12

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Accepted Answer

A) True 
 B)False

Question 13

When a group of workers have routine tasks to perform, a _____ communication structure allows more time for the task to be completed.

Accepted Answer

A)  linear 
B)  centralized 
C)  decentralized 
D)  gossip 
E)  team 
A)  linear 
B)  centralized 
C)  decentralized 
D)  gossip 
E)  team

Question 14

Scenario - Amy Holmes 
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

Accepted Answer

A)  Facial expressions 
B)  Posture and dress 
C)  Voice and mannerisms 
D)  Blushing and perspiring 
E)  All of these are included. 
A)  Facial expressions 
B)  Posture and dress 
C)  Voice and mannerisms 
D)  Blushing and perspiring 
E)  All of these are included.

Question 15

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 16

Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

Accepted Answer

A) True 
 B)False

Question 17

Most executives now believe that important information flows from the:

Accepted Answer

A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to diagonal level. 
E)  internal to external. 
A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to diagonal level. 
E)  internal to external.

Question 18

Formulating in your mind what you are going to say next is an important part of effective listening.

Accepted Answer

A) True 
 B)False

Question 19

Managers gather information in the workplace through many different forums, some formal and some informal. In a short essay, assess the effectiveness of various personal communication channels compared with the primary forms of communication used in most traditional, vertically organized companies.

Accepted Answer

Personal, informal communication: networ

Question 20

Grapevine is a type of personal channel used in many organizations.

Accepted Answer

A) True 
 B)False

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

What kinds of skills are fundamental necessities in every part of a manager's job?

Communication permeates every management function.

To inspire employees to achieve goals in today's difficult economic environment, some male managers are shifting to a more female-oriented communication style.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

A centralized network is one in which:

Research finds that the most effective way to persuade and influence others is by issuing directives.

Good listeners exhibit all of the following characteristics EXCEPT:

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking, lowering their eyes, or putting their hands in their laps.

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

When a group of workers have routine tasks to perform, a _____ communication structure allows more time for the task to be completed.

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

Most executives now believe that important information flows from the:

Formulating in your mind what you are going to say next is an important part of effective listening.

Managers gather information in the workplace through many different forums, some formal and some informal. In a short essay, assess the effectiveness of various personal communication channels compared with the primary forms of communication used in most traditional, vertically organized companies.

Grapevine is a type of personal channel used in many organizations.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

What kinds of skills are fundamental necessities in every part of a manager's job?

Communication permeates every management function.

To inspire employees to achieve goals in today's difficult economic environment, some male managers are shifting to a more female-oriented communication style.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

A centralized network is one in which:

Research finds that the most effective way to persuade and influence others is by issuing directives.

Good listeners exhibit all of the following characteristics EXCEPT:

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking, lowering their eyes, or putting their hands in their laps.

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

When a group of workers have routine tasks to perform, a _____ communication structure allows more time for the task to be completed.

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

Most executives now believe that important information flows from the:

Formulating in your mind what you are going to say next is an important part of effective listening.

Managers gather information in the workplace through many different forums, some formal and some informal. In a short essay, assess the effectiveness of various personal communication channels compared with the primary forms of communication used in most traditional, vertically organized companies.

Grapevine is a type of personal channel used in many organizations.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters