Question 1

Highly successful salespeople spend _____ of a sales call letting the customer talk.

Accepted Answer

A)  15-20 percent 
B)  40-50 percent 
C)  60-70 percent 
D)  all 
E)  none 
A)  15-20 percent 
B)  40-50 percent 
C)  60-70 percent 
D)  all 
E)  none

Question 2

The major problem with downward communication is known as communication _____.

Accepted Answer

The answer of The major problem with downward communication is...

Question 3

_____ are examples of channels which managers might choose to use when communicating with employees.

Accepted Answer

A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these 
A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these

Question 4

By selecting rich channels managers can communicate nonroutine messages effectively.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is(are) part of keys to effective listening?

Accepted Answer

A)  Listen for facts 
B)  Listen for ideas 
C)  Be passive, laid back 
D)  Have preconceptions 
E)  All of these 
A)  Listen for facts 
B)  Listen for ideas 
C)  Be passive, laid back 
D)  Have preconceptions 
E)  All of these

Question 6

_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

Accepted Answer

A)  Status and power differences 
B)  Differences across departments in terms of needs and goals 
C)  Absence of formal channels 
D)  Communication flow 
E)  Semantics 
A)  Status and power differences 
B)  Differences across departments in terms of needs and goals 
C)  Absence of formal channels 
D)  Communication flow 
E)  Semantics

Question 7

What percentage of a manager's time is spent in direct communication?

Accepted Answer

A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent 
A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent

Question 8

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 9

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Accepted Answer

upward com

Question 10

_____ refers to the amount of information that can be transmitted during a communication episode.

Accepted Answer

A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback 
A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback

Question 11

_____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Accepted Answer

A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise 
A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise

Question 12

Face-to-face discussion is the richest channel, in terms of channel richness.

Accepted Answer

A) True 
 B)False

Question 13

Managers spend 80 percent of every working day doing desk work.

Accepted Answer

A) True 
 B)False

Question 14

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Accepted Answer

A) True 
 B)False

Question 15

The major problem with downward communication is drop off, the distortion or loss of message content.

Accepted Answer

A) True 
 B)False

Question 16

Without _____, the communication is one-way.

Accepted Answer

The answer of Without _____, the communication is one-way....

Question 17

List the three formal communication channels found in organizations.

Accepted Answer

The three channels are (1) the

Question 18

_____ refers to messages sent through human actions and behaviors rather than through words.

Accepted Answer

Nonverbal

Question 19

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

Accepted Answer

A) True 
 B)False

Question 20

The amount of information that can be transmitted during a communication episode is known as _____.

Accepted Answer

The answer of The amount of information that can be...

Highly successful salespeople spend _____ of a sales call letting the customer talk.

The major problem with downward communication is known as communication _____.

_____ are examples of channels which managers might choose to use when communicating with employees.

By selecting rich channels managers can communicate nonroutine messages effectively.

Which of the following is(are) part of keys to effective listening?

_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

What percentage of a manager's time is spent in direct communication?

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

_____ refers to the amount of information that can be transmitted during a communication episode.

_ and _ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Face-to-face discussion is the richest channel, in terms of channel richness.

Managers spend 80 percent of every working day doing desk work.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

The major problem with downward communication is drop off, the distortion or loss of message content.

Without _____, the communication is one-way.

List the three formal communication channels found in organizations.

_____ refers to messages sent through human actions and behaviors rather than through words.

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

The amount of information that can be transmitted during a communication episode is known as _____.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

Highly successful salespeople spend _____ of a sales call letting the customer talk.

The major problem with downward communication is known as communication _____.

_____ are examples of channels which managers might choose to use when communicating with employees.

By selecting rich channels managers can communicate nonroutine messages effectively.

Which of the following is(are) part of keys to effective listening?

_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

What percentage of a manager's time is spent in direct communication?

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

_____ refers to the amount of information that can be transmitted during a communication episode.

_____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Face-to-face discussion is the richest channel, in terms of channel richness.

Managers spend 80 percent of every working day doing desk work.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

The major problem with downward communication is drop off, the distortion or loss of message content.

Without _____, the communication is one-way.

List the three formal communication channels found in organizations.

_____ refers to messages sent through human actions and behaviors rather than through words.

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

The amount of information that can be transmitted during a communication episode is known as _____.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

_ and _ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.