Question 1

The capacity of an information channel is influenced by all of these except:

Accepted Answer

A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback. 
A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.

Question 2

To be effective communicators, managers should:

Accepted Answer

A)  focus primarily on enhancing downward communication in the organization. 
B)  enhance lateral communication opportunities by encouraging teams. 
C)  limit use of communication technology. 
D)  strictly push for face-to-face communication. 
E)  encourage the use of multiple channels of communication. 
A)  focus primarily on enhancing downward communication in the organization. 
B)  enhance lateral communication opportunities by encouraging teams. 
C)  limit use of communication technology. 
D)  strictly push for face-to-face communication. 
E)  encourage the use of multiple channels of communication.

Question 3

To _____ a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To _____ a message is to select...

Question 4

Performance reports and suggestions for improvement are two types of upward communication.

Accepted Answer

A) True 
 B)False

Question 5

Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Accepted Answer

A) True 
 B)False

Question 6

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication. 
A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication.

Question 7

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Accepted Answer

A) True 
 B)False

Question 8

Non-verbal communication has the biggest impact when using _____.

Accepted Answer

A)  video conference 
B)  telephone 
C)  formal letter 
D)  face to face communication 
E)  newspaper article 
A)  video conference 
B)  telephone 
C)  formal letter 
D)  face to face communication 
E)  newspaper article

Question 9

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Accepted Answer

A) True 
 B)False

Question 10

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com

Question 11

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

Accepted Answer

A) True 
 B)False

Question 12

What are the key elements of communication?

Accepted Answer

A)  Encoding, message, and feedback 
B)  Encoding, noise, and symbols 
C)  Message, circuit, and decoding 
D)  Feedback, message, and perception 
E)  Feedback, circuit, and perception 
A)  Encoding, message, and feedback 
B)  Encoding, noise, and symbols 
C)  Message, circuit, and decoding 
D)  Feedback, message, and perception 
E)  Feedback, circuit, and perception

Question 13

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Accepted Answer

A)  Sender 
B)  Receiver 
C)  Channel 
D)  Filter 
E)  Middleman 
A)  Sender 
B)  Receiver 
C)  Channel 
D)  Filter 
E)  Middleman

Question 14

Though we may think of communication as a simple process, it is really quite complex. In a short essay, describe the key elements of the communication process in order. Then provide examples that highlight the various points in the process at which communication is most likely to get distorted or interrupted entirely, and explain why these issues arise.

Accepted Answer

Manager encodes a thought or idea and se

Question 15

Procedures and practices are downward communication topics that define the organization's rules, regulations, benefits, and structural arrangements.

Accepted Answer

A) True 
 B)False

Question 16

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _____.

Accepted Answer

change ini

Question 17

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

Accepted Answer

A) True 
 B)False

Question 18

Keys to effective listening include all of the following EXCEPT:

Accepted Answer

A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening. 
A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening.

Question 19

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

Accepted Answer

A)  Linear 
B)  Centralized 
C)  Decentralized 
D)  Focused 
E)  All of these 
A)  Linear 
B)  Centralized 
C)  Decentralized 
D)  Focused 
E)  All of these

Question 20

The _____ is the tangible formulation of the idea that is sent to the receiver.

Accepted Answer

The answer of The _____ is the tangible formulation of...

The capacity of an information channel is influenced by all of these except:

To be effective communicators, managers should:

To _____ a message is to select the symbols used to compose a message.

Performance reports and suggestions for improvement are two types of upward communication.

Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Non-verbal communication has the biggest impact when using _____.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

What are the key elements of communication?

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Procedures and practices are downward communication topics that define the organization's rules, regulations, benefits, and structural arrangements.

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _____.

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

Keys to effective listening include all of the following EXCEPT:

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

The _____ is the tangible formulation of the idea that is sent to the receiver.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

The capacity of an information channel is influenced by all of these except:

To be effective communicators, managers should:

To _____ a message is to select the symbols used to compose a message.

Performance reports and suggestions for improvement are two types of upward communication.

Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Non-verbal communication has the biggest impact when using _____.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

What are the key elements of communication?

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Procedures and practices are downward communication topics that define the organization's rules, regulations, benefits, and structural arrangements.

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _____.

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

Keys to effective listening include all of the following EXCEPT:

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

The _____ is the tangible formulation of the idea that is sent to the receiver.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters