Question 1

Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the Law of Effect.

Accepted Answer

A) True 
 B)False

Question 2

List the three needs proposed by Clayton Alderfer.

Accepted Answer

The three needs are

Question 3

Job enlargement is a job design that incorporates achievement, recognition, and other high-level motivators into the work.

Accepted Answer

A) True 
 B)False

Question 4

_____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.

Accepted Answer

The answer of _____ is the degree to which the...

Question 5

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:

Accepted Answer

A)  growth needs. 
B)  existence needs. 
C)  relatedness needs. 
D)  self-actualization needs. 
E)  physiological needs. 
A)  growth needs. 
B)  existence needs. 
C)  relatedness needs. 
D)  self-actualization needs. 
E)  physiological needs.

Question 6

Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?

Accepted Answer

A)  Avoidance learning 
B)  Punishment 
C)  Positive reinforcement 
D)  Extinction 
E)  None of these 
A)  Avoidance learning 
B)  Punishment 
C)  Positive reinforcement 
D)  Extinction 
E)  None of these

Question 7

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

Accepted Answer

A)  goal specificity 
B)  goal difficulty 
C)  goal acceptance 
D)  feedback 
E)  goal motivation 
A)  goal specificity 
B)  goal difficulty 
C)  goal acceptance 
D)  feedback 
E)  goal motivation

Question 8

Which of the following theories concern the thought processes that influence behavior?

Accepted Answer

A)  Process 
B)  Reinforcement 
C)  Content 
D)  Needs 
E)  Maslow's 
A)  Process 
B)  Reinforcement 
C)  Content 
D)  Needs 
E)  Maslow's

Question 9

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

Accepted Answer

A) True 
 B)False

Question 10

_____ describe the most basic human physical needs, including food, water and oxygen.

Accepted Answer

A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs 
A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs

Question 11

Which motivation theory proposes that needs must be satisfied in sequence?

Accepted Answer

A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Social learning theory 
A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Social learning theory

Question 12

_____ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

Accepted Answer

The answer of _____ theory focuses on an individual's perceptions...

Question 13

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Accepted Answer

A)  Vicarious learning 
B)  Self-efficacy 
C)  Self-reinforcement 
D)  Delegation 
E)  Experiential learning 
A)  Vicarious learning 
B)  Self-efficacy 
C)  Self-reinforcement 
D)  Delegation 
E)  Experiential learning

Question 14

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

Accepted Answer

A)  Self-management 
B)  Suggestion programs 
C)  Participation groups 
D)  Cross-functional teams 
E)  Periodic briefings 
A)  Self-management 
B)  Suggestion programs 
C)  Participation groups 
D)  Cross-functional teams 
E)  Periodic briefings

Question 15

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Accepted Answer

A)  vicarious learning. 
B)  self-efficacy. 
C)  self-reinforcement. 
D)  delegation. 
E)  experiential learning. 
A)  vicarious learning. 
B)  self-efficacy. 
C)  self-reinforcement. 
D)  delegation. 
E)  experiential learning.

Question 16

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

Accepted Answer

A) True 
 B)False

Question 17

According to Herzberg, _____ is an example of a hygiene factor.

Accepted Answer

A)  achievement 
B)  recognition 
C)  pay 
D)  responsibility 
E)  opportunity for growth 
A)  achievement 
B)  recognition 
C)  pay 
D)  responsibility 
E)  opportunity for growth

Question 18

Scenario - Donovan Zorn 
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-The hygiene factors, or dissatifiers, that Donovan can influence include all of the following EXCEPT:

Accepted Answer

A)  salary and wages. 
B)  supervision relationships. 
C)  working conditions. 
D)  company policies. 
E)  all are hygiene factors. 
A)  salary and wages. 
B)  supervision relationships. 
C)  working conditions. 
D)  company policies. 
E)  all are hygiene factors.

Question 19

A(n)_____ refers to a reward given by another person.

Accepted Answer

A)  intrinsic reward 
B)  internal reward 
C)  extrinsic reward 
D)  valued reward 
E)  charity 
A)  intrinsic reward 
B)  internal reward 
C)  extrinsic reward 
D)  valued reward 
E)  charity

Question 20

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

Accepted Answer

A)  Negative reinforcement 
B)  Punishment 
C)  Positive reinforcement 
D)  Avoidance learning 
E)  Rewards enhancement 
A)  Negative reinforcement 
B)  Punishment 
C)  Positive reinforcement 
D)  Avoidance learning 
E)  Rewards enhancement

Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the Law of Effect.

List the three needs proposed by Clayton Alderfer.

Job enlargement is a job design that incorporates achievement, recognition, and other high-level motivators into the work.

_____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:

Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

Which of the following theories concern the thought processes that influence behavior?

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

_____ describe the most basic human physical needs, including food, water and oxygen.

Which motivation theory proposes that needs must be satisfied in sequence?

_____ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

According to Herzberg, _____ is an example of a hygiene factor.

A(n)_____ refers to a reward given by another person.

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

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Exam 16: Motivating Employees

Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the Law of Effect.

List the three needs proposed by Clayton Alderfer.

Job enlargement is a job design that incorporates achievement, recognition, and other high-level motivators into the work.

_____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:

Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

Which of the following theories concern the thought processes that influence behavior?

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

_____ describe the most basic human physical needs, including food, water and oxygen.

Which motivation theory proposes that needs must be satisfied in sequence?

_____ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

According to Herzberg, _____ is an example of a hygiene factor.

A(n)_____ refers to a reward given by another person.

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Filters