Question 1

_____ are the most basic human physical needs, including food, water, and oxygen.

Accepted Answer

The answer of _____ are the most basic human physical...

Question 2

Expectancy theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

Accepted Answer

A) True 
 B)False

Question 3

The frustration-regression principle is most closely related with _____.

Accepted Answer

A)  Maslow 
B)  Herzberg 
C)  McClelland 
D)  Alderfer 
E)  Adam 
A)  Maslow 
B)  Herzberg 
C)  McClelland 
D)  Alderfer 
E)  Adam

Question 4

Many companies are finding that creating a humane work environment that allows people to achieve a balance between work and personal life is also a great high-level motivator.

Accepted Answer

A) True 
 B)False

Question 5

_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.

Accepted Answer

A)  Self-control 
B)  Self-efficacy 
C)  Self-reinforcement 
D)  Autonomy 
E)  Delegation 
A)  Self-control 
B)  Self-efficacy 
C)  Self-reinforcement 
D)  Autonomy 
E)  Delegation

Question 6

Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.

Accepted Answer

A) True 
 B)False

Question 7

According to MANAGER'S SHOPTALK in Chapter 16, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people are driven by higher-level needs.

Accepted Answer

A) True 
 B)False

Question 8

The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.

Accepted Answer

A) True 
 B)False

Question 9

Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?

Accepted Answer

A)  Working harder, not smarter 
B)  Changing outcomes 
C)  Changing work effort 
D)  Changing perceptions 
E)  Leaving the job 
A)  Working harder, not smarter 
B)  Changing outcomes 
C)  Changing work effort 
D)  Changing perceptions 
E)  Leaving the job

Question 10

_____ is the value of outcomes, or attraction for outcomes, for the individual.

Accepted Answer

The answer of _____ is the value of outcomes, or...

Question 11

Job rotation systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

Accepted Answer

A) True 
 B)False

Question 12

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 13

_____ is the removal of an unpleasant consequence following a desired behavior.

Accepted Answer

The answer of _____ is the removal of an unpleasant...

Question 14

Which of the following theories focuses on employee learning of desired work behaviors?

Accepted Answer

A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Content theory 
A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Content theory

Question 15

Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do?

Accepted Answer

A)  She could reduce the number of hours she works. 
B)  She could increase her level of absenteeism. 
C)  She could ask for a raise. 
D)  All of these. 
E)  Only she could reduce the number of hours she works and she could ask for a raise. 
A)  She could reduce the number of hours she works. 
B)  She could increase her level of absenteeism. 
C)  She could ask for a raise. 
D)  All of these. 
E)  Only she could reduce the number of hours she works and she could ask for a raise.

Question 16

When employees enjoy their work and actively contribute to their organization's goals they are said to be engaged. Write a short essay in which you describe the three elements that create employee engagement, and name several practical ways managers can implement these elements in today's workplace.

Accepted Answer

Three elements: sense of meaning (feelin

Question 17

The arousal, direction and persistence of behavior refers to motivation.

Accepted Answer

A) True 
 B)False

Question 18

On the continuum of empowerment, employees who are self-managed:

Accepted Answer

A)  give input. 
B)  participate in decisions. 
C)  are responsible for decision process and strategy. 
D)  have no decision discretion. 
E)  make decisions. 
A)  give input. 
B)  participate in decisions. 
C)  are responsible for decision process and strategy. 
D)  have no decision discretion. 
E)  make decisions.

Question 19

Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as _____.

Accepted Answer

The answer of Factors that involve the presence or absence...

Question 20

List the four types of reinforcement.

Accepted Answer

The four types of reinforcemen

_____ are the most basic human physical needs, including food, water, and oxygen.

Expectancy theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

The frustration-regression principle is most closely related with _____.

Many companies are finding that creating a humane work environment that allows people to achieve a balance between work and personal life is also a great high-level motivator.

_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.

Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.

According to MANAGER'S SHOPTALK in Chapter 16, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people are driven by higher-level needs.

The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.

_____ is the value of outcomes, or attraction for outcomes, for the individual.

Job rotation systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

_____ is the removal of an unpleasant consequence following a desired behavior.

Which of the following theories focuses on employee learning of desired work behaviors?

Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do?

When employees enjoy their work and actively contribute to their organization's goals they are said to be engaged. Write a short essay in which you describe the three elements that create employee engagement, and name several practical ways managers can implement these elements in today's workplace.

The arousal, direction and persistence of behavior refers to motivation.

On the continuum of empowerment, employees who are self-managed:

Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as _____.

List the four types of reinforcement.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 16: Motivating Employees

_____ are the most basic human physical needs, including food, water, and oxygen.

Expectancy theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

The frustration-regression principle is most closely related with _____.

Many companies are finding that creating a humane work environment that allows people to achieve a balance between work and personal life is also a great high-level motivator.

_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.

Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.

According to MANAGER'S SHOPTALK in Chapter 16, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people are driven by higher-level needs.

The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.

_____ is the value of outcomes, or attraction for outcomes, for the individual.

Job rotation systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

_____ is the removal of an unpleasant consequence following a desired behavior.

Which of the following theories focuses on employee learning of desired work behaviors?

Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do?

The arousal, direction and persistence of behavior refers to motivation.

On the continuum of empowerment, employees who are self-managed:

Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as _____.

List the four types of reinforcement.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Filters