Question 1

How much personal space do people require in most social situations?

Accepted Answer

A)  1 to 2 ft. 
B)  3 to 6 ft. 
C)  4 to 12 ft. 
D)  6 to 15 ft. 
E)  10 to 20 ft. 
A)  1 to 2 ft. 
B)  3 to 6 ft. 
C)  4 to 12 ft. 
D)  6 to 15 ft. 
E)  10 to 20 ft. C

Question 2

People need to meet their physiological needs in order to establish ________, which is a state of balance or equilibrium.

Accepted Answer

homeostasis

Question 3

Justifying unacceptable behavior is the defense mechanism of ________.

Accepted Answer

rationalization

Question 4

By setting ________, you can limit undesirable behavior.

Accepted Answer

The answer of By setting ________, you can limit undesirable...

Question 5

Magda receives a memo from her supervisor explaining that starting next month, the clinic will be open on Saturday mornings and will remain open until 7 PM on Tuesdays and Thursdays. The attached work schedule shows that Magda is scheduled to work from 11 AM to 7 PM on Thursdays. However, Magda has a class on Tuesday and Thursday nights. What should Magda do?

Accepted Answer

A)  Display an attitude of acceptance, even though it will mean missing half of her classes. 
B)  Express her anger to a coworker. 
C)  Ask several coworkers to see what they think about the schedule changes. 
D)  Write a memo to her supervisor refusing to work the new hours. 
E)  Discuss her concerns with her supervisor. 
A)  Display an attitude of acceptance, even though it will mean missing half of her classes. 
B)  Express her anger to a coworker. 
C)  Ask several coworkers to see what they think about the schedule changes. 
D)  Write a memo to her supervisor refusing to work the new hours. 
E)  Discuss her concerns with her supervisor.

Question 6

Which of the following is an example of an ineffective therapeutic communication?

Accepted Answer

A)  Active listening 
B)  Giving approval 
C)  Empathy 
D)  Assertiveness 
E)  Being silent 
A)  Active listening 
B)  Giving approval 
C)  Empathy 
D)  Assertiveness 
E)  Being silent

Question 7

Anything that distorts the message in any way or interferes with the communication process is called ____.

Accepted Answer

A)  timing 
B)  body language 
C)  noise 
D)  rapport 
E)  passive listening 
A)  timing 
B)  body language 
C)  noise 
D)  rapport 
E)  passive listening

Question 8

Discussing a topic the patient has no desire to discuss is called ________.

Accepted Answer

The answer of Discussing a topic the patient has no...

Question 9

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Accepted Answer

A)  Ignore Sam's comments, because acknowledging them will "add fuel to the fire" 
B)  Request to work a different shift to avoid Sam altogether 
C)  Be assertive but diplomatic with Sam and tell him his comments are inappropriate. 
D)  Request a transfer to another office 
E)  Ask Sam to request a transfer to another office 
A)  Ignore Sam's comments, because acknowledging them will "add fuel to the fire" 
B)  Request to work a different shift to avoid Sam altogether 
C)  Be assertive but diplomatic with Sam and tell him his comments are inappropriate. 
D)  Request a transfer to another office 
E)  Ask Sam to request a transfer to another office

Question 10

Stating the patient's name when you greet her is giving ________.

Accepted Answer

The answer of Stating the patient's name when you greet...

Question 11

Interpersonal skills include ____.

Accepted Answer

A)  assertiveness 
B)  warmth and friendliness 
C)  touch 
D)  aggressiveness 
E)  passive listening 
A)  assertiveness 
B)  warmth and friendliness 
C)  touch 
D)  aggressiveness 
E)  passive listening

Question 12

Giving ________ may cause the patient to strive for praise, rather than progress.

Accepted Answer

The answer of Giving ________ may cause the patient to...

Question 13

The "white-coat syndrome" describes a(n) ____ patient.

Accepted Answer

A)  confused 
B)  angry 
C)  ambivalent 
D)  relaxed 
E)  anxious 
A)  confused 
B)  angry 
C)  ambivalent 
D)  relaxed 
E)  anxious

Question 14

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Accepted Answer

The answer of Patients often develop ________ mechanisms, or unconscious...

Question 15

Tips for reducing noise caused by stress include ____.

Accepted Answer

A)  eating a diet high in sugar, fat, and caffeine 
B)  realizing that sometimes there are no choices 
C)  taking a walk to stretch your legs and get some fresh air 
D)  taking on another responsibility to keep busy 
E)  calling in sick until you feel less stressed 
A)  eating a diet high in sugar, fat, and caffeine 
B)  realizing that sometimes there are no choices 
C)  taking a walk to stretch your legs and get some fresh air 
D)  taking on another responsibility to keep busy 
E)  calling in sick until you feel less stressed

Question 16

The unconscious attempt to reject feelings, thoughts, and facts is ________.

Accepted Answer

The answer of The unconscious attempt to reject feelings, thoughts,...

Question 17

The most effective way to assess whether you are communicating negatively is to ____.

Accepted Answer

A)  ask for feedback 
B)  avoid looking at the patient 
C)  realize that communication is a perception 
D)  use good body language 
E)  read the policy manual 
A)  ask for feedback 
B)  avoid looking at the patient 
C)  realize that communication is a perception 
D)  use good body language 
E)  read the policy manual

Question 18

Humans have a great need to belong to groups, according to Maslow's belonging or _________ needs.

Accepted Answer

The answer of Humans have a great need to belong...

Question 19

Successful people who are comfortable with themselves have usually reached which level of Maslow's hierarchy?

Accepted Answer

A)  Deficiency needs 
B)  Physiological needs 
C)  Safety needs 
D)  Love/belonging needs 
E)  Self-actualization 
A)  Deficiency needs 
B)  Physiological needs 
C)  Safety needs 
D)  Love/belonging needs 
E)  Self-actualization

Question 20

In which of the following examples does the medical assistant demonstrate positive communication?

Accepted Answer

A)  "I'm sorry you are on the lunch hour, because you may have to wait to see the doctor." 
B)  "This injection is going to hurt." 
C)  "I've answered all the questions I have time to answer." 
D)  "I can't answer that question." 
E)  "This paperwork won't take long at all." 
A)  "I'm sorry you are on the lunch hour, because you may have to wait to see the doctor." 
B)  "This injection is going to hurt." 
C)  "I've answered all the questions I have time to answer." 
D)  "I can't answer that question." 
E)  "This paperwork won't take long at all."

Exam 4: Interpersonal Communication

How much personal space do people require in most social situations?

People need to meet their physiological needs in order to establish ________, which is a state of balance or equilibrium.

Justifying unacceptable behavior is the defense mechanism of ________.

By setting ________, you can limit undesirable behavior.

Which of the following is an example of an ineffective therapeutic communication?

Anything that distorts the message in any way or interferes with the communication process is called ____.

Discussing a topic the patient has no desire to discuss is called ________.

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Stating the patient's name when you greet her is giving ________.

Interpersonal skills include ____.

Giving ________ may cause the patient to strive for praise, rather than progress.

The "white-coat syndrome" describes a(n) ____ patient.

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Tips for reducing noise caused by stress include ____.

The unconscious attempt to reject feelings, thoughts, and facts is ________.

The most effective way to assess whether you are communicating negatively is to ____.

Humans have a great need to belong to groups, according to Maslow's belonging or _________ needs.

Successful people who are comfortable with themselves have usually reached which level of Maslow's hierarchy?

In which of the following examples does the medical assistant demonstrate positive communication?

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Legal and Ethical Issues

Basic Safety and Infection Control

Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Documents

Medical Records and Documentation

Electronic Health Records

Telephone Techniques

Patient Education

Managing Medical Records

Schedule Management

Insurance and Billing

Diagnostic Coding

Procedure Coding

Patient Billing and Collection

Financial Management Key

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive System

The Digestive System

The Endocrine System

Special Senses

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Examination

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting With Eye and Ear Care

Assisting With Minor Surgery

Orientation to the Lab

Electrocardiography and Pulmonary Function Testing

Microbiology and Disease

Processing and Testing Urine and Stool Specimens

Collecting, Processing, and Testing Blood Specimens

Diagnostic Imaging

Principles of Pharmacology

Dosage Calculation

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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