Exam 20: Patient Billing and Collection

If an account is ____ days past due, send a letter explaining that unless you hear from the patient by a specific date, the account will be given to a specific collection agency for collection.

An initial letter of inquiry is generally sent when an account is ____ days past due.

Which of the following prevents creditors from discriminating against applicants on the basis of age, sex, race, religion, marital status, or income?

A common billing system that bills each patient only once a month but spreads the work of billing over the entire month, sending statements to groups of patients every few days, is called ________ billing.

Which of the following governs the methods that can be used to collect unpaid debts?

Bills sent to patients that contain an itemized accounting of services performed, an indication of payments received from the patient or the patient's insurance, and an amount due to the practice are called ________.

Which of the following states that creditors may not discriminate against an applicant because he or she receives public assistance?

An account that is open to charges made occasionally as needed is called a(n) ____.

Elena is a pregnant 16-year-old patient whose parents are divorced. She has legally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for payment for Elena's treatment?

Which of the following is an implication for the patient if the patient pays by credit card?

The Telephone Consumer Protection Act of 1991 protects telephone subscribers from unwanted telephone solicitation, which is commonly known as ________.

A patient who moves without leaving a forwarding address and does not contact your office to make arrangements for payment of services he has received is known as a(n) ________.

A common billing system that bills each patient only once a month but spreads the work of billing over the month is ____.

Which of the following requires debt collectors to treat debtors fairly and without collection tactics such as harassment, false statements, threats, and unfair practices?

According to the Equal Credit Opportunity Act, how much will a practice have to pay if a credit applicant joins and wins a class action lawsuit against the practice?

A written description of the agreed terms of payment between the patient and the physician is a(n) ____.

Money paid as compensation as a result of a lawsuit is called ________.

The process of classifying and reviewing past-due accounts from the first date of billing is a(n) ____.

Which of the following is a diplomatic way to ask a patient for payment?

Large practices often use a(n) ________ billing service for both their insurance and patient billing procedures.