Exam 3: Professionalism and Success

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

The first step in the problem solving process is to ____.

Your first impression on your patients, coworkers, and physicians is your ____.

Which of the following is not one of the stages that lead to burnout?

Other words for ________ include perseverance and tenacity.

People who are the highest achievers both personally and professionally are generally those who use ________ management techniques routinely.

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

A medical assistant demonstrates ____ when deciding an unscheduled patient with chest pain should see the doctor before a scheduled patient.

The ability to learn, retain, and process information is ________.

The end result of prolonged periods of stress without relief is often ________.

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

When a patient has a stroke in a physician's waiting room, it is essential for the medical assistant to first ____.

Another term for critical thinking is ________.

What is the term for the ability to identify with and understand another person's feelings?

Which of the following is not an example of a hard skill?

Which of the following is not a potential effect of ongoing stress?

The minimum proficiencies necessary to do a job are known as ____.

Being on time for work every day is the professional behavior of ________.

One of the effects of good time management is ____.

Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?