Exam 3: Professionalism and Success

Which of the following involves careful listening, observing, speaking, and writing?

Being at your duty station and ready to work at the beginning of your shift is an example of ____.

Using time ________ skills will help you reduce stress and accomplish more during your workday.

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being ________.

Which of the following is not a technique for maintaining professional boundaries with a patient?

Which of the following occurrences is not likely to be a cause of stress?

Kaleb is instructing a patient on how to care for the cast on her right arm. When he asks the patient if she has any questions, she says, "I work at an aquarium. I can avoid submerging the cast in water, but I cannot avoid water splashes entirely. Will there be any bad effects if I keep the entire cast covered with plastic all day, every day?" Kaleb does not know the answer, so he asks her to wait while he finds out the answer. She tells him not to bother, but he insists on finding the answer for her. Kaleb's behavior shows ____.

Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?

Two aspects of being organized are ____.

When Caitlin arrives at the clinic to begin her shift as administrative medical assistant, the phone is ringing, a coworker comes over with a question about a patient, a physician wants her to check on lab results for another patient, and a patient is standing at the desk in the reception area waiting to be helped. What is the first thing Caitlin should do?

Understanding gained through study and experience is called ________.

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Knowing what you know and what you don't know is part of being ____.

Which of the following statements describes someone who is experiencing the awakening phase in the stages that lead to burnout?