Question 1

Children with ________ diseases should wait in an area away from well children to prevent transmission of illnesses.

Accepted Answer

contagious

Question 2

Which of the following is a specific housekeeping task the medical assistant may perform?

Accepted Answer

A)  Shampoo the carpet 
B)  Empty trash cans 
C)  Clean windows and blinds 
D)  Launder drapes 
E)  Clean air vents and ducts 
A)  Shampoo the carpet 
B)  Empty trash cans 
C)  Clean windows and blinds 
D)  Launder drapes 
E)  Clean air vents and ducts B

Question 3

A good rule of thumb for the placement of furniture is to allow ____ square feet of space per person.

Accepted Answer

A)  6 
B)  8 
C)  10 
D)  12 
E)  14 
A)  6 
B)  8 
C)  10 
D)  12 
E)  14 D

Question 4

Using another person's name or insurance to seek healthcare is called medical ________ theft.

Accepted Answer

The answer of Using another person's name or insurance to...

Question 5

What kind of impression do cool colors create in the reception area?

Accepted Answer

A)  Active 
B)  Volatile 
C)  Discordant 
D)  Energetic 
E)  Harmonious 
A)  Active 
B)  Volatile 
C)  Discordant 
D)  Energetic 
E)  Harmonious

Question 6

Which of the following would you include when establishing a medical office in a culturally diverse area?

Accepted Answer

A)  Post signs in the reception area indicating that all patients must speak English 
B)  Designate the office as an Americans-only clinic 
C)  Provide reading material in the second most prominent language 
D)  Hire only employees who can speak more than one language 
E)  Avoid reflecting various cultures in the reception area décor 
A)  Post signs in the reception area indicating that all patients must speak English 
B)  Designate the office as an Americans-only clinic 
C)  Provide reading material in the second most prominent language 
D)  Hire only employees who can speak more than one language 
E)  Avoid reflecting various cultures in the reception area décor

Question 7

Shalysse is scheduled to open the medical office this morning. The clinic opens at 8 AM, so she arrives at 7:25 to open the office. As she is walking from her car to the building, she hears footsteps behind her and turns around, but no one is there. She continues to walk toward the building, but hears the noise again. Again, no one is there when she turns around. What should Shalysse do?

Accepted Answer

A)  Turn around and yell for whoever is stalking her to stop it 
B)  Notify the facility's security 
C)  Continue walking toward the building as if she had not heard anything 
D)  Run to the building as quickly as possible 
E)  Hide in the nearest bushes or doorway 
A)  Turn around and yell for whoever is stalking her to stop it 
B)  Notify the facility's security 
C)  Continue walking toward the building as if she had not heard anything 
D)  Run to the building as quickly as possible 
E)  Hide in the nearest bushes or doorway

Question 8

The ________ Act of 1965 guarantees protection against abuse, neglect, and exploitation of the elderly.

Accepted Answer

The answer of The ________ Act of 1965 guarantees protection...

Question 9

Which type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?

Accepted Answer

A)  Extremely bright 
B)  Subdued 
C)  Bright 
D)  Fluorescent 
E)  Track 
A)  Extremely bright 
B)  Subdued 
C)  Bright 
D)  Fluorescent 
E)  Track

Question 10

When a fairly bright light is used in medical offices, it ____.

Accepted Answer

A)  allows patients to see their surroundings 
B)  can be hazardous because patients may trip or bump into hard-to-see items 
C)  is too bright to facilitate reading 
D)  can be harsh on patient's eyes 
E)  helps avoid glare when patients fill out forms 
A)  allows patients to see their surroundings 
B)  can be hazardous because patients may trip or bump into hard-to-see items 
C)  is too bright to facilitate reading 
D)  can be harsh on patient's eyes 
E)  helps avoid glare when patients fill out forms

Question 11

Items smaller than a golf ball in a medical office reception area are ____.

Accepted Answer

A)  fun for infants and young children 
B)  too tempting to be stolen 
C)  cheap in appearance 
D)  a choking hazard for young children 
E)  only appropriate in pediatric offices 
A)  fun for infants and young children 
B)  too tempting to be stolen 
C)  cheap in appearance 
D)  a choking hazard for young children 
E)  only appropriate in pediatric offices

Question 12

A pediatric playroom should include ____.

Accepted Answer

A)  a "well" side and a "sick" side for well and sick children 
B)  a television or DVD player on a low shelf that is easily accessible to children 
C)  a wide selection of balls and jumping ropes 
D)  mixing the toys for younger and older children 
E)  dim light to help calm the children 
A)  a "well" side and a "sick" side for well and sick children 
B)  a television or DVD player on a low shelf that is easily accessible to children 
C)  a wide selection of balls and jumping ropes 
D)  mixing the toys for younger and older children 
E)  dim light to help calm the children

Question 13

In a well-designed computer workstation, your monitor should be positioned ____.

Accepted Answer

A)  a little to your right so that you can see the document holder clearly. 
B)  at a distance that allows you to read the screen without leaning forward or backward. 
C)  approximately 5 inches above your line of sight. 
D)  approximately 10 inches to the left and slightly below your line of site. 
E)  exactly 12 inches from your eyes. 
A)  a little to your right so that you can see the document holder clearly. 
B)  at a distance that allows you to read the screen without leaning forward or backward. 
C)  approximately 5 inches above your line of sight. 
D)  approximately 10 inches to the left and slightly below your line of site. 
E)  exactly 12 inches from your eyes.

Question 14

Which of the following is not a symptom of carpal tunnel syndrome?

Accepted Answer

A)  Hands that go to sleep frequently 
B)  Pain from the wrist that travels up the arm 
C)  Weakness or numbness in the hands or fingers 
D)  Pale, cool fingertips 
E)  Burning in the hands or fingers 
A)  Hands that go to sleep frequently 
B)  Pain from the wrist that travels up the arm 
C)  Weakness or numbness in the hands or fingers 
D)  Pale, cool fingertips 
E)  Burning in the hands or fingers

Question 15

Immunocompromised patients

Accepted Answer

A)  are especially sensitive to medications. 
B)  do not have the normal ability to fight off disease. 
C)  are limited in their ability to function physiologically. 
D)  tend to shy away from social interactions. 
E)  are more likely to trip and fall than other patients. 
A)  are especially sensitive to medications. 
B)  do not have the normal ability to fight off disease. 
C)  are limited in their ability to function physiologically. 
D)  tend to shy away from social interactions. 
E)  are more likely to trip and fall than other patients.

Question 16

In which type of practice might you want to increase the temperature setting?

Accepted Answer

A)  Nephrology 
B)  Surgical 
C)  Gastroenterology 
D)  Neurology 
E)  Geriatric 
A)  Nephrology 
B)  Surgical 
C)  Gastroenterology 
D)  Neurology 
E)  Geriatric

Question 17

Sheila, a new coworker, tells you that she sometimes has trouble grasping things because of weakness in her fingers and hands. She suspects that she may have carpal tunnel syndrome, but she is not sure what to do about it. Which of the following tips could you give to Sheila?

Accepted Answer

A)  "Don't tell the physician; if they find out you have CTS, you may lose your position." 
B)  "Exercise your hands by striking the keys on the keyboard with force." 
C)  "Wear a splint on the hand and forearm." 
D)  "Try to get all of your computer work done at once, so that you can then rest your wrists." 
E)  "Position the keyboard slightly lower than your elbows." 
A)  "Don't tell the physician; if they find out you have CTS, you may lose your position." 
B)  "Exercise your hands by striking the keys on the keyboard with force." 
C)  "Wear a splint on the hand and forearm." 
D)  "Try to get all of your computer work done at once, so that you can then rest your wrists." 
E)  "Position the keyboard slightly lower than your elbows."

Question 18

The major disadvantage of having live plants in a reception area is that they ____.

Accepted Answer

A)  require someone in the office to know how to grow plants 
B)  must be watered periodically 
C)  may cause allergies or be poisonous if eaten by small children 
D)  take up space and can spill 
E)  release harmful toxins into the environment 
A)  require someone in the office to know how to grow plants 
B)  must be watered periodically 
C)  may cause allergies or be poisonous if eaten by small children 
D)  take up space and can spill 
E)  release harmful toxins into the environment

Question 19

Bill is looking over the documents the patient handed him and notices that the Social Security number on the documents is not the same as the number the office has on file for this patient. When Bill asks about it, the patient states that the office has always had his Social Security number wrong, and he has given up trying to get it fixed. He claims that the Social Security number on the documents is his correct number. What should Bill do?

Accepted Answer

A)  Change the Social Security number in the patient's chart to match the documents 
B)  Give the patient the necessary paperwork to change his Social Security number in his chart 
C)  Try to find out if suspicious behavior by this patient has been reported before 
D)  Accept the patient's explanation and ask him to have a seat in the waiting area 
E)  Call 911 and report a possible red flag incident 
A)  Change the Social Security number in the patient's chart to match the documents 
B)  Give the patient the necessary paperwork to change his Social Security number in his chart 
C)  Try to find out if suspicious behavior by this patient has been reported before 
D)  Accept the patient's explanation and ask him to have a seat in the waiting area 
E)  Call 911 and report a possible red flag incident

Question 20

In addition to body fluids and human tissue, ________ waste includes any potentially hazardous waste generated in the treatment of patients, such as needles.

Accepted Answer

The answer of In addition to body fluids and human...

Exam 7: Patient Reception

Children with ________ diseases should wait in an area away from well children to prevent transmission of illnesses.

Which of the following is a specific housekeeping task the medical assistant may perform?

A good rule of thumb for the placement of furniture is to allow ____ square feet of space per person.

Using another person's name or insurance to seek healthcare is called medical ________ theft.

What kind of impression do cool colors create in the reception area?

Which of the following would you include when establishing a medical office in a culturally diverse area?

The ________ Act of 1965 guarantees protection against abuse, neglect, and exploitation of the elderly.

Which type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?

When a fairly bright light is used in medical offices, it ____.

Items smaller than a golf ball in a medical office reception area are ____.

A pediatric playroom should include ____.

In a well-designed computer workstation, your monitor should be positioned ____.

Which of the following is not a symptom of carpal tunnel syndrome?

Immunocompromised patients

In which type of practice might you want to increase the temperature setting?

Sheila, a new coworker, tells you that she sometimes has trouble grasping things because of weakness in her fingers and hands. She suspects that she may have carpal tunnel syndrome, but she is not sure what to do about it. Which of the following tips could you give to Sheila?

The major disadvantage of having live plants in a reception area is that they ____.

In addition to body fluids and human tissue, ________ waste includes any potentially hazardous waste generated in the treatment of patients, such as needles.

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Basic Safety and Infection Control

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Documents

Medical Records and Documentation

Electronic Health Records

Telephone Techniques

Patient Education

Managing Medical Records

Schedule Management

Insurance and Billing

Diagnostic Coding

Procedure Coding

Patient Billing and Collection

Financial Management Key

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive System

The Digestive System

The Endocrine System

Special Senses

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Examination

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting With Eye and Ear Care

Assisting With Minor Surgery

Orientation to the Lab

Electrocardiography and Pulmonary Function Testing

Microbiology and Disease

Processing and Testing Urine and Stool Specimens

Collecting, Processing, and Testing Blood Specimens

Diagnostic Imaging

Principles of Pharmacology

Dosage Calculation

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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