Question 1

Office staff should check ____ regularly to ensure they are functioning properly.

Accepted Answer

A)  reception area televisions 
B)  computer systems 
C)  security systems 
D)  thermostats 
E)  smoke detectors 
A)  reception area televisions 
B)  computer systems 
C)  security systems 
D)  thermostats 
E)  smoke detectors

Question 2

Patients in a medical practice are usually a diverse group of people. To make patients feel comfortable, the reception area should reflect aspects of their ________ backgrounds whenever possible.

Accepted Answer

The answer of Patients in a medical practice are usually...

Question 3

The best type of lighting to use in a geriatric medical office is ____ lighting.

Accepted Answer

A)  dim 
B)  dull 
C)  bright 
D)  track 
E)  soft 
A)  dim 
B)  dull 
C)  bright 
D)  track 
E)  soft

Question 4

What should you consider when choosing the color family for a medical office?

Accepted Answer

A)  The availability of the colors 
B)  The mood you want to create 
C)  The cost 
D)  The ease with which it can be applied 
E)  Your personal preferences 
A)  The availability of the colors 
B)  The mood you want to create 
C)  The cost 
D)  The ease with which it can be applied 
E)  Your personal preferences

Question 5

The first impression a patient gets of a medical office is of the ____.

Accepted Answer

A)  location of the practice 
B)  reception area 
C)  length of time it takes to drive there 
D)  parking facilities 
E)  cleanliness of the exam rooms 
A)  location of the practice 
B)  reception area 
C)  length of time it takes to drive there 
D)  parking facilities 
E)  cleanliness of the exam rooms

Question 6

The ________ of the patient reception area can create the desired impression, such as warm and friendly or modern and elegant.

Accepted Answer

The answer of The ________ of the patient reception area...

Question 7

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

Accepted Answer

A)  Ask the patient to have a seat in the reception area 
B)  Offer to fill out the forms for the patient 
C)  Notify a member of the clinical staff immediately 
D)  Offer the patient some tissues to mop up the blood 
E)  Direct the patient to the patient restroom to clean up his arm 
A)  Ask the patient to have a seat in the reception area 
B)  Offer to fill out the forms for the patient 
C)  Notify a member of the clinical staff immediately 
D)  Offer the patient some tissues to mop up the blood 
E)  Direct the patient to the patient restroom to clean up his arm

Question 8

Which patients are especially sensitive to cooler temperatures?

Accepted Answer

A)  Elderly patients 
B)  Young adults 
C)  Adolescents 
D)  Women 
E)  Men 
A)  Elderly patients 
B)  Young adults 
C)  Adolescents 
D)  Women 
E)  Men

Question 9

An advantage of carpeting in a medical office is that it ____.

Accepted Answer

A)  permits easy movement of furniture 
B)  helps reduce noise 
C)  keeps the office cleaner 
D)  is less expensive than other flooring types 
E)  forms a better base for scatter rugs 
A)  permits easy movement of furniture 
B)  helps reduce noise 
C)  keeps the office cleaner 
D)  is less expensive than other flooring types 
E)  forms a better base for scatter rugs

Question 10

When arranging a reception area to accommodate elderly patients, include ____.

Accepted Answer

A)  chairs without arms 
B)  soft sofas and chairs 
C)  chairs on castors that roll easily 
D)  a few straight-backed chairs 
E)  low chairs and sofas 
A)  chairs without arms 
B)  soft sofas and chairs 
C)  chairs on castors that roll easily 
D)  a few straight-backed chairs 
E)  low chairs and sofas

Question 11

Appropriate music choices for general-practice medical offices are ____.

Accepted Answer

A)  country and gospel 
B)  classical, light jazz, and soft rock 
C)  folk and heavy jazz 
D)  heavy metal 
E)  Heavy rock and rap 
A)  country and gospel 
B)  classical, light jazz, and soft rock 
C)  folk and heavy jazz 
D)  heavy metal 
E)  Heavy rock and rap

Question 12

How long before the office opens should the person opening the office arrive?

Accepted Answer

A)  10 minutes 
B)  15 minutes 
C)  20 minutes 
D)  30 minutes 
E)  45 minutes 
A)  10 minutes 
B)  15 minutes 
C)  20 minutes 
D)  30 minutes 
E)  45 minutes

Question 13

Which of the following should be included when creating a reception area that is accessible to patients with special needs?

Accepted Answer

A)  Use only scatter rugs or unfastened carpet on the floor 
B)  Make sure the sills long the floor in the doorways are metal or wood 
C)  Attach bars or rails 12 to 24 inches on the walls above the floor 
D)  Provide handrails in halls and bathrooms 
E)  Provide stairs instead of ramps for quicker office access 
A)  Use only scatter rugs or unfastened carpet on the floor 
B)  Make sure the sills long the floor in the doorways are metal or wood 
C)  Attach bars or rails 12 to 24 inches on the walls above the floor 
D)  Provide handrails in halls and bathrooms 
E)  Provide stairs instead of ramps for quicker office access

Question 14

Which of the following is an example of reading materials that should not be placed in the reception area?

Accepted Answer

A)  General sports magazines 
B)  Medical brochures or pamphlets 
C)  Technical medical journals 
D)  Office information packets 
E)  Nature magazines 
A)  General sports magazines 
B)  Medical brochures or pamphlets 
C)  Technical medical journals 
D)  Office information packets 
E)  Nature magazines

Question 15

The colors used in the reception area should stay within a color ________ to avoid an unprofessional look. These fall into two basic areas: cool and warm.

Accepted Answer

The answer of The colors used in the reception area...

Question 16

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

Accepted Answer

The answer of Some of the responsibilities of a medical...

Question 17

Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?

Accepted Answer

A)  Diabetic patient 
B)  Young adult with asthma 
C)  Immunocompromised patient 
D)  Patient with high blood pressure 
E)  Woman who is 5 months pregnant 
A)  Diabetic patient 
B)  Young adult with asthma 
C)  Immunocompromised patient 
D)  Patient with high blood pressure 
E)  Woman who is 5 months pregnant

Question 18

According to the OSHA computer workstations checklist, when you work at a computer, you should hold your head ____.

Accepted Answer

A)  upright or in-line with the torso 
B)  facing slightly to the left 
C)  bent down at a 12-degree angle 
D)  tilted slightly back 
E)  facing slightly to the right 
A)  upright or in-line with the torso 
B)  facing slightly to the left 
C)  bent down at a 12-degree angle 
D)  tilted slightly back 
E)  facing slightly to the right

Question 19

Children's folk music should be piped into a(n) ____ practice.

Accepted Answer

A)  obstetrics 
B)  geriatric 
C)  gynecology 
D)  pediatric 
E)  psychiatric 
A)  obstetrics 
B)  geriatric 
C)  gynecology 
D)  pediatric 
E)  psychiatric

Question 20

Which of the following is not a red flag for identity theft?

Accepted Answer

A)  Document with an altered appearance 
B)  Document that shows a Social Security number different from what you have on file 
C)  Physical exam consistent with past medical treatment 
D)  Mail being returned consistently, but the patient maintains the address on file 
E)  Notification of identity theft from patients or staff 
A)  Document with an altered appearance 
B)  Document that shows a Social Security number different from what you have on file 
C)  Physical exam consistent with past medical treatment 
D)  Mail being returned consistently, but the patient maintains the address on file 
E)  Notification of identity theft from patients or staff

Exam 7: Patient Reception

Office staff should check ____ regularly to ensure they are functioning properly.

Patients in a medical practice are usually a diverse group of people. To make patients feel comfortable, the reception area should reflect aspects of their ________ backgrounds whenever possible.

The best type of lighting to use in a geriatric medical office is ____ lighting.

What should you consider when choosing the color family for a medical office?

The first impression a patient gets of a medical office is of the ____.

The ________ of the patient reception area can create the desired impression, such as warm and friendly or modern and elegant.

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

Which patients are especially sensitive to cooler temperatures?

An advantage of carpeting in a medical office is that it ____.

When arranging a reception area to accommodate elderly patients, include ____.

Appropriate music choices for general-practice medical offices are ____.

How long before the office opens should the person opening the office arrive?

Which of the following should be included when creating a reception area that is accessible to patients with special needs?

Which of the following is an example of reading materials that should not be placed in the reception area?

The colors used in the reception area should stay within a color ________ to avoid an unprofessional look. These fall into two basic areas: cool and warm.

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?

According to the OSHA computer workstations checklist, when you work at a computer, you should hold your head ____.

Children's folk music should be piped into a(n) ____ practice.

Which of the following is not a red flag for identity theft?

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Basic Safety and Infection Control

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Documents

Medical Records and Documentation

Electronic Health Records

Telephone Techniques

Patient Education

Managing Medical Records

Schedule Management

Insurance and Billing

Diagnostic Coding

Procedure Coding

Patient Billing and Collection

Financial Management Key

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive System

The Digestive System

The Endocrine System

Special Senses

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Examination

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting With Eye and Ear Care

Assisting With Minor Surgery

Orientation to the Lab

Electrocardiography and Pulmonary Function Testing

Microbiology and Disease

Processing and Testing Urine and Stool Specimens

Collecting, Processing, and Testing Blood Specimens

Diagnostic Imaging

Principles of Pharmacology

Dosage Calculation

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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