Exam 16: Schedule Management

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

A patient with diabetes whose blood sugar falls too low may experience ____.

The appointment scheduling system that groups similar appointments together during the day or week is ____.

A patient calls for an appointment because she has had a sore throat for four days. How much time should you schedule for her appointment?

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

What is the standard abbreviation for an electrocardiogram?

For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?

During the monthly staff meeting, you are responsible for taking detailed notes so you can prepare the report of what was discussed and decided upon at the meeting. These notes are known as the ________ of the meeting.

Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the ________.

The appropriate procedure to follow for a patient who misses an appointment is to ____.

A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n) ____.

In some specialties, patients may be booked weeks or months ahead in ____ scheduling.

A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use ________ scheduling.

The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is ____.

A disadvantage of the wave scheduling system is that ____.

Most patients are willing to wait no more than ____ minutes to be seen by a physician.

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Because the appointment book is considered a(n) ________ record, entries must be clear and easy to read.

What is the best way to handle a physician who consistently throws off the office schedule by returning late from lunch?

You have been asked to schedule a patient for an outpatient surgical procedure. Before you choose the facility or surgeon, you should ____.