Exam 16: Schedule Management

The appointment scheduling system in which two or more patients are scheduled for the same appointment time is ____.

Before changing to ________ scheduling, the practice should assess its needs, survey patients for Internet access, and investigate privacy issues.

The typical amount of time for a complete physical examination is ____.

A physician who is hired to see patients while the regular physician is away from the practice is referred to as a(n) ________.

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

The medical assistant is responsible for helping physicians make the most efficient use of their time and avoid ________, or leaving unfilled appointment slots in the schedule.

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Another name for a substitute physician who is hired to see patients while the regular physician is away is ____.

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

What situations can result in the physician having large, unused gaps in her schedule?

An advantage of a computerized scheduling system is that it ____.

Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in ____.

A pharmaceutical representative comes into the office and asks to speak with the physician. You do not recognize her, so you ask her for a business card and tell her you will give it to the physician, who will arrange for an appointment at his convenience. She gives you her card, but says she has plenty of time and will wait to see the physician. You tell her politely that the physician's schedule is completely booked this afternoon, but she just smiles and takes a seat in the waiting room. What should you do?

What is the best way to deal with patients who are routinely late for their appointments?

What is the common abbreviation for a complete physical examination?

When you are obtaining patient information for an appointment, you should include the ____.

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Which appointment scheduling system is also called categorization scheduling?

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is ____.

The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to ____.