Exam 16: Schedule Management

Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis?

E-scheduling is another term for ____.

A scheduling system that schedules four patients at intervals throughout the first half hour, leaving the second half of the hour unscheduled to allow for catching up before the next hour begins is called ________ scheduling.

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

A new patient calls the physician's office and asks how long the appointment will take. The best response is ____.

Yvonne had a cyst removed from her right hand three weeks ago. You scheduled her follow-up appointment for one week after the surgery, but she did not show up for the appointment. Today she called to say that the incision is red and oozing and has a foul smell. She thinks the surgeon "messed up" and is threatening a lawsuit. Which of the following statements applies in this situation?

A medical assistant can help a physician make the most efficient use of his time by ____.

A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called ____.

Which of the following appointment scheduling systems is also called stream scheduling?

A disadvantage of the open-hours scheduling system is that ____.

What is the standard abbreviation for blood pressure?

Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patient's current appointment?

The appropriate procedure to follow with a cancellation is to ____.

The physician has recommended that a patient have an annual breast examination. What is the best way to help a patient remember to schedule next year's appointment?

The typical time allotted for a routine Pap smear and pelvic examination is ____.

Appointment ________ can take various forms, but all help patients keep track of their appointments.

In-office minor surgery such as a mole removal typically lasts ____.

What is the best approach to handling patient cancellations?

Which patient information would the medical assistant provide when scheduling a patient's surgery?

Carrie is to be scheduled for an elective outpatient surgical procedure. When you ask if she has a preferred date and time for the procedure, she tells you she would really like to have the surgery done on Monday of next week because her sister will be in town to help care for her. You check with the outpatient facility, and they have an operating room open at 11:30 on Monday morning. However, the surgeon is scheduled to leave for vacation on Monday at noon. What should you do?