Exam 16: Schedule Management

A medical assistant tells a patient that fasting prior to having blood drawn means ____.

Which of the following should you do when scheduling a patient for a fasting procedure?

After you have scheduled a patient for an outpatient procedure, you should answer any questions the patient may have and make sure she understands that if the ________ instructions are not followed, the procedure may need to be rescheduled or repeated.

A patient who is currently in your office needs immediate attention, but his physician has been called away to an emergency at the hospital. The best solution is to ____.

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of ____.

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is ____.

The first step in preparing the appointment book is to ____.

Which of the following appointments typically takes 5 to 15 minutes?

Appointment reminders include appointment cards, reminder mailings, reminder calls, and ____.

When a service such as ultrasound is available only at certain times, ________ scheduling is used to group ultrasound appointments together.

In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit?

A patient who arrives without an appointment expecting to see the physician is referred to as a(n) ________ patient.

A woman going to the physician for a routine prenatal examination can expect the appointment to last ____.

With a(n) ________ system, two or more patients are scheduled for the same appointment time.

It is important to avoid ________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind.

A patient with ____ requires extra consideration when scheduling and should not be scheduled for late morning.

Which of the following is the common abbreviation for Pap smear?

Which type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available?