Question 1

One reason elderly patients may face discrimination is that ____.

Accepted Answer

A)  older people generally lack communication skills 
B)  with retirement comes uncertainty 
C)  older people always suffer from financial instability 
D)  older people have memory loss that makes them easy to exploit 
E)  with age come medical conditions that create physical limitations 
A)  older people generally lack communication skills 
B)  with retirement comes uncertainty 
C)  older people always suffer from financial instability 
D)  older people have memory loss that makes them easy to exploit 
E)  with age come medical conditions that create physical limitations

Question 2

Stain removal includes ____.

Accepted Answer

A)  wiping the area with a cleaning solution and water 
B)  vigorously rubbing the area 
C)  using hot water 
D)  allowing the stain to dry before cleaning 
E)  pouring alcohol on the stain 
A)  wiping the area with a cleaning solution and water 
B)  vigorously rubbing the area 
C)  using hot water 
D)  allowing the stain to dry before cleaning 
E)  pouring alcohol on the stain

Question 3

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

Accepted Answer

A)  In the middle of the room 
B)  In rows 
C)  Against the walls 
D)  In a circle 
E)  In a random pattern 
A)  In the middle of the room 
B)  In rows 
C)  Against the walls 
D)  In a circle 
E)  In a random pattern

Question 4

The purpose of specialty items in a reception area is to ____.

Accepted Answer

A)  decrease the noise in the office 
B)  decrease the chance of tripping 
C)  add a finishing touch that is pleasing or helpful to patients 
D)  provide a pleasant odor in the area 
E)  eliminate allergens in the environment 
A)  decrease the noise in the office 
B)  decrease the chance of tripping 
C)  add a finishing touch that is pleasing or helpful to patients 
D)  provide a pleasant odor in the area 
E)  eliminate allergens in the environment

Question 5

Colors fall within which two areas?

Accepted Answer

A)  Bright and dim 
B)  Sharp and dull 
C)  Cool and warm 
D)  Bland and lively 
E)  Fast and slow 
A)  Bright and dim 
B)  Sharp and dull 
C)  Cool and warm 
D)  Bland and lively 
E)  Fast and slow

Question 6

When you work at a computer, you should position your chair so that your lower legs are ____.

Accepted Answer

A)  crossed and straight in front of you 
B)  parallel to the floor 
C)  perpendicular to the floor 
D)  crossed underneath your chair 
E)  slightly elevated above your knees 
A)  crossed and straight in front of you 
B)  parallel to the floor 
C)  perpendicular to the floor 
D)  crossed underneath your chair 
E)  slightly elevated above your knees

Question 7

According to the OSHA computer workstations checklist, when you work at a computer, your wrists and hands should be ____.

Accepted Answer

A)  bent up slightly at the wrists 
B)  bent down slightly at the wrists 
C)  held sideways toward the thumbs 
D)  held sideways toward the little finger 
E)  straight 
A)  bent up slightly at the wrists 
B)  bent down slightly at the wrists 
C)  held sideways toward the thumbs 
D)  held sideways toward the little finger 
E)  straight

Question 8

When selecting specialty items in a medical office, consider ____.

Accepted Answer

A)  low tables with sharp corners 
B)  clocks 
C)  live plants 
D)  glass vases 
E)  scented candles 
A)  low tables with sharp corners 
B)  clocks 
C)  live plants 
D)  glass vases 
E)  scented candles

Question 9

A disease or condition that can be easily transmitted from one individual to another is called ____.

Accepted Answer

A)  an allergy 
B)  contagious 
C)  resistant 
D)  symptomatic 
E)  subclinical 
A)  an allergy 
B)  contagious 
C)  resistant 
D)  symptomatic 
E)  subclinical

Question 10

Cool colors include white, blue, and ____.

Accepted Answer

A)  red 
B)  orange 
C)  hot pink 
D)  mauve 
E)  dark brown 
A)  red 
B)  orange 
C)  hot pink 
D)  mauve 
E)  dark brown

Question 11

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ____ people.

Accepted Answer

A)  10 
B)  15 
C)  20 
D)  25 
E)  30 
A)  10 
B)  15 
C)  20 
D)  25 
E)  30

Question 12

The Older Americans Act protects the elderly population against abuse, neglect, and ____.

Accepted Answer

A)  exploitation 
B)  malnutrition 
C)  lack of employment 
D)  accommodating items emphasizing their age 
E)  severe medical conditions 
A)  exploitation 
B)  malnutrition 
C)  lack of employment 
D)  accommodating items emphasizing their age 
E)  severe medical conditions

Question 13

To prevent ________ against people with physical or mental handicaps, the Americans with Disabilities Act was enacted in 1990.

Accepted Answer

The answer of To prevent ________ against people with physical...

Question 14

A disadvantage of extremely bright light is that it ____.

Accepted Answer

A)  conveys a sense of a lack of caring 
B)  makes reading impossible 
C)  creates a glare 
D)  causes patients to trip over hard-to-see items 
E)  makes patients feel sleepy or sluggish 
A)  conveys a sense of a lack of caring 
B)  makes reading impossible 
C)  creates a glare 
D)  causes patients to trip over hard-to-see items 
E)  makes patients feel sleepy or sluggish

Question 15

________ is the federal agency that has developed guidelines for workplace safety in healthcare practices.

Accepted Answer

OSHA Occupational Sa

Question 16

The most appropriate way for a highly contagious patient to be seen in a medical office is to ____.

Accepted Answer

A)  schedule all highly contagious patients to be in the reception area at the same time 
B)  have a well-ventilated reception room 
C)  put the highly contagious patients in one corner of the reception area 
D)  bring the highly contagious patient directly into the examination room to wait 
E)  remove all other patients from the reception area 
A)  schedule all highly contagious patients to be in the reception area at the same time 
B)  have a well-ventilated reception room 
C)  put the highly contagious patients in one corner of the reception area 
D)  bring the highly contagious patient directly into the examination room to wait 
E)  remove all other patients from the reception area

Question 17

The best way to maintain appropriate room temperature in the reception area is to ____.

Accepted Answer

A)  observe the patients for signs of being too cold or hot 
B)  allow patients to regulate the thermostat in the reception area 
C)  set the thermostat at a predetermined setting and never change it 
D)  periodically survey patients to see if they are comfortable 
E)  set the thermostat as directed by the building superintendent 
A)  observe the patients for signs of being too cold or hot 
B)  allow patients to regulate the thermostat in the reception area 
C)  set the thermostat at a predetermined setting and never change it 
D)  periodically survey patients to see if they are comfortable 
E)  set the thermostat as directed by the building superintendent

Question 18

Mr. Philips, a new patient, arrives for his appointment and has his service dog with him. Because he needs your assistance in completing the required forms due to blindness, he is said to have ________ needs.

Accepted Answer

The answer of Mr. Philips, a new patient, arrives for...

Question 19

The ________ Rule is a law that requires certain businesses, including most healthcare facilities, to develop written programs to detect the warning signs of identity theft.

Accepted Answer

The answer of The ________ Rule is a law that...

Question 20

The recommended approach for a medical office's identity theft prevention program includes ____.

Accepted Answer

A)  prevention, detection, and mitigation 
B)  identification, reporting, and follow-up 
C)  investigation, arrest, and court appearance 
D)  detection, investigation, and reporting 
E)  mitigation, identification, and detection 
A)  prevention, detection, and mitigation 
B)  identification, reporting, and follow-up 
C)  investigation, arrest, and court appearance 
D)  detection, investigation, and reporting 
E)  mitigation, identification, and detection

Exam 7: Patient Reception

One reason elderly patients may face discrimination is that ____.

Stain removal includes ____.

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

The purpose of specialty items in a reception area is to ____.

Colors fall within which two areas?

When you work at a computer, you should position your chair so that your lower legs are ____.

According to the OSHA computer workstations checklist, when you work at a computer, your wrists and hands should be ____.

When selecting specialty items in a medical office, consider ____.

A disease or condition that can be easily transmitted from one individual to another is called ____.

Cool colors include white, blue, and ____.

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ____ people.

The Older Americans Act protects the elderly population against abuse, neglect, and ____.

To prevent ________ against people with physical or mental handicaps, the Americans with Disabilities Act was enacted in 1990.

A disadvantage of extremely bright light is that it ____.

________ is the federal agency that has developed guidelines for workplace safety in healthcare practices.

The most appropriate way for a highly contagious patient to be seen in a medical office is to ____.

The best way to maintain appropriate room temperature in the reception area is to ____.

Mr. Philips, a new patient, arrives for his appointment and has his service dog with him. Because he needs your assistance in completing the required forms due to blindness, he is said to have ________ needs.

The ________ Rule is a law that requires certain businesses, including most healthcare facilities, to develop written programs to detect the warning signs of identity theft.

The recommended approach for a medical office's identity theft prevention program includes ____.

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Basic Safety and Infection Control

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Documents

Medical Records and Documentation

Electronic Health Records

Telephone Techniques

Patient Education

Managing Medical Records

Schedule Management

Insurance and Billing

Diagnostic Coding

Procedure Coding

Patient Billing and Collection

Financial Management Key

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive System

The Digestive System

The Endocrine System

Special Senses

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Examination

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting With Eye and Ear Care

Assisting With Minor Surgery

Orientation to the Lab

Electrocardiography and Pulmonary Function Testing

Microbiology and Disease

Processing and Testing Urine and Stool Specimens

Collecting, Processing, and Testing Blood Specimens

Diagnostic Imaging

Principles of Pharmacology

Dosage Calculation

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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