Bill Is Looking Over the Documents the Patient Handed Him

Bill is looking over the documents the patient handed him and notices that the Social Security number on the documents is not the same as the number the office has on file for this patient. When Bill asks about it, the patient states that the office has always had his Social Security number wrong, and he has given up trying to get it fixed. He claims that the Social Security number on the documents is his correct number. What should Bill do?

A) Change the Social Security number in the patient's chart to match the documents
B) Give the patient the necessary paperwork to change his Social Security number in his chart
C) Try to find out if suspicious behavior by this patient has been reported before
D) Accept the patient's explanation and ask him to have a seat in the waiting area
E) Call 911 and report a possible red flag incident

Correct Answer:

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