Question 1

An example of a behavior that reflects integrity in a medical assistant is ____.

Accepted Answer

A)  wearing the proper clothing 
B)  always having a positive outlook 
C)  being honest 
D)  complying with OSHA 
E)  showing self-confidence 
A)  wearing the proper clothing 
B)  always having a positive outlook 
C)  being honest 
D)  complying with OSHA 
E)  showing self-confidence

Question 2

Your work ethic is the result of your ____.

Accepted Answer

A)  technical skills 
B)  professional behaviors 
C)  level of experience 
D)  job title 
E)  physical ability 
A)  technical skills 
B)  professional behaviors 
C)  level of experience 
D)  job title 
E)  physical ability

Question 3

Showing up for work on time every day is an example of a ____.

Accepted Answer

A)  hard skill 
B)  competency skill 
C)  soft skill 
D)  diploma skill 
E)  dependent skill 
A)  hard skill 
B)  competency skill 
C)  soft skill 
D)  diploma skill 
E)  dependent skill

Question 4

Which of the following is not considered part of team dynamics?

Accepted Answer

A)  Taking credit for individual successes 
B)  Assisting each other on a daily basis 
C)  Avoiding interpersonal conflict with other team members 
D)  Performing extra responsibilities without complaining 
E)  Being considerate of all team members' responsibilities 
A)  Taking credit for individual successes 
B)  Assisting each other on a daily basis 
C)  Avoiding interpersonal conflict with other team members 
D)  Performing extra responsibilities without complaining 
E)  Being considerate of all team members' responsibilities

Question 5

Soft skills are difficult to observe and evaluate because they reflect a person's ____.

Accepted Answer

A)  attitudes 
B)  technical skills 
C)  experience level 
D)  clinical techniques 
E)  appearance 
A)  attitudes 
B)  technical skills 
C)  experience level 
D)  clinical techniques 
E)  appearance

Question 6

Which of the following is an example of a soft skill?

Accepted Answer

A)  Managing medical records 
B)  Being dependable 
C)  Assisting a physician with patient examination 
D)  Scheduling appointments 
E)  Cleaning an exam room 
A)  Managing medical records 
B)  Being dependable 
C)  Assisting a physician with patient examination 
D)  Scheduling appointments 
E)  Cleaning an exam room

Question 7

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.

Accepted Answer

A)  knowledge 
B)  self-confidence 
C)  growth 
D)  critical thinking 
E)  professionalism 
A)  knowledge 
B)  self-confidence 
C)  growth 
D)  critical thinking 
E)  professionalism

Question 8

Which of the following is not recommended for maintaining a professional appearance?

Accepted Answer

A)  Wearing clean, white shoes 
B)  Wearing clothes in the latest fashion 
C)  Keeping jewelry to a minimum 
D)  Making sure tattoos are not visible 
E)  Choosing a flattering, conservative hairstyle 
A)  Wearing clean, white shoes 
B)  Wearing clothes in the latest fashion 
C)  Keeping jewelry to a minimum 
D)  Making sure tattoos are not visible 
E)  Choosing a flattering, conservative hairstyle

Question 9

Which of the following is a typical result of teamwork in a healthcare facility?

Accepted Answer

A)  Patient satisfaction is low. 
B)  Tasks take longer to complete. 
C)  Activities are difficult to coordinate. 
D)  Job satisfaction is high. 
E)  No one needs to depend on anyone else. 
A)  Patient satisfaction is low. 
B)  Tasks take longer to complete. 
C)  Activities are difficult to coordinate. 
D)  Job satisfaction is high. 
E)  No one needs to depend on anyone else.

Question 10

As a medical assisting professional, your attitude ____.

Accepted Answer

A)  should be true to your own feelings 
B)  allows you to learn from criticism 
C)  can be different with coworkers than with patients 
D)  does not matter as long as you are positive 
E)  should become aggressive when necessary 
A)  should be true to your own feelings 
B)  allows you to learn from criticism 
C)  can be different with coworkers than with patients 
D)  does not matter as long as you are positive 
E)  should become aggressive when necessary

Question 11

The need for ____ occurs when a physician's schedule changes to include evening and weekend hours.

Accepted Answer

A)  communication skills 
B)  empathy 
C)  professional judgment 
D)  flexibility 
E)  critical thinking 
A)  communication skills 
B)  empathy 
C)  professional judgment 
D)  flexibility 
E)  critical thinking

Question 12

If you show ________, other people feel you know what you are doing, which puts them at ease.

Accepted Answer

self-confi

Question 13

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

Accepted Answer

A)  Acceptance of criticism 
B)  Willingness to work as a team member 
C)  Remaining calm in a crisis 
D)  Critical thinking skills 
E)  Personal and professional growth 
A)  Acceptance of criticism 
B)  Willingness to work as a team member 
C)  Remaining calm in a crisis 
D)  Critical thinking skills 
E)  Personal and professional growth

Question 14

The personal qualifications and behaviors that enhance your job performance and career prospects are called ________ skills.

Accepted Answer

The answer of The personal qualifications and behaviors that enhance...

Question 15

Maintaining professional _________ means treating patients as clients, without becoming involved in issues unrelated to their healthcare.

Accepted Answer

The answer of Maintaining professional _________ means treating patients as...

Question 16

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

Accepted Answer

A)  "I feel sorry for you." 
B)  "It will get better soon." 
C)  "I know how the flu can disrupt sleep." 
D)  "You cannot expect to sleep when you are sick." 
E)  "You should have taken some cold medicine." 
A)  "I feel sorry for you." 
B)  "It will get better soon." 
C)  "I know how the flu can disrupt sleep." 
D)  "You cannot expect to sleep when you are sick." 
E)  "You should have taken some cold medicine."

Question 17

Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is ____.

Accepted Answer

A)  caring 
B)  organized 
C)  persistent 
D)  knowledgeable 
E)  honest 
A)  caring 
B)  organized 
C)  persistent 
D)  knowledgeable 
E)  honest

Question 18

Which of the following is not included in the professional behavior of comprehension?

Accepted Answer

A)  Having information 
B)  Analyzing information 
C)  Knowing how to use information 
D)  Retaining information 
E)  Releasing information 
A)  Having information 
B)  Analyzing information 
C)  Knowing how to use information 
D)  Retaining information 
E)  Releasing information

Question 19

Working well with others in the best interest of completing a job is known as ________.

Accepted Answer

The answer of Working well with others in the best...

Question 20

Which of the following are key strategies for ensuring your success as a medical assistant?

Accepted Answer

A)  Critical thinking, time management, and stress management 
B)  Teamwork, organization, and professional boundaries 
C)  Goal setting, time management, and teamwork 
D)  Work quality, punctuality, and stress management 
E)  Professional appearance, teamwork, and critical thinking 
A)  Critical thinking, time management, and stress management 
B)  Teamwork, organization, and professional boundaries 
C)  Goal setting, time management, and teamwork 
D)  Work quality, punctuality, and stress management 
E)  Professional appearance, teamwork, and critical thinking

Exam 3: Professionalism and Success

An example of a behavior that reflects integrity in a medical assistant is ____.

Your work ethic is the result of your ____.

Showing up for work on time every day is an example of a ____.

Which of the following is not considered part of team dynamics?

Soft skills are difficult to observe and evaluate because they reflect a person's ____.

Which of the following is an example of a soft skill?

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.

Which of the following is not recommended for maintaining a professional appearance?

Which of the following is a typical result of teamwork in a healthcare facility?

As a medical assisting professional, your attitude ____.

The need for ____ occurs when a physician's schedule changes to include evening and weekend hours.

If you show ________, other people feel you know what you are doing, which puts them at ease.

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

The personal qualifications and behaviors that enhance your job performance and career prospects are called ________ skills.

Maintaining professional _________ means treating patients as clients, without becoming involved in issues unrelated to their healthcare.

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is ____.

Which of the following is not included in the professional behavior of comprehension?

Working well with others in the best interest of completing a job is known as ________.

Which of the following are key strategies for ensuring your success as a medical assistant?

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Interpersonal Communication

Legal and Ethical Issues

Basic Safety and Infection Control

Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Documents

Medical Records and Documentation

Electronic Health Records

Telephone Techniques

Patient Education

Managing Medical Records

Schedule Management

Insurance and Billing

Diagnostic Coding

Procedure Coding

Patient Billing and Collection

Financial Management Key

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive System

The Digestive System

The Endocrine System

Special Senses

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Examination

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting With Eye and Ear Care

Assisting With Minor Surgery

Orientation to the Lab

Electrocardiography and Pulmonary Function Testing

Microbiology and Disease

Processing and Testing Urine and Stool Specimens

Collecting, Processing, and Testing Blood Specimens

Diagnostic Imaging

Principles of Pharmacology

Dosage Calculation

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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