Question 1

A person who is in town on vacation goes to a physician with symptoms of food poisoning. The type of account to set up for this patient is a(n) ____.

Accepted Answer

A)  open-book account 
B)  single-entry account 
C)  account payable 
D)  written-contract account 
E)  collection account 
A)  open-book account 
B)  single-entry account 
C)  account payable 
D)  written-contract account 
E)  collection account

Question 2

How much will a medical practice generally receive if a physician charges $100 for services and the patient pays by credit card?

Accepted Answer

A)  $100 
B)  $95-$99 
C)  $90-$94 
D)  $86-$89 
E)  $82-$85 
A)  $100 
B)  $95-$99 
C)  $90-$94 
D)  $86-$89 
E)  $82-$85

Question 3

Which of the following should be a factor when you select an outside collection agency?

Accepted Answer

A)  Select an agency that will use harsh collection practices 
B)  Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay 
C)  Encourage the agency to sue the patient 
D)  Permit the agency to handle all cases, regardless of special considerations 
E)  Continue to ask the patient for payment even though the collection agency is working on the account 
A)  Select an agency that will use harsh collection practices 
B)  Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay 
C)  Encourage the agency to sue the patient 
D)  Permit the agency to handle all cases, regardless of special considerations 
E)  Continue to ask the patient for payment even though the collection agency is working on the account

Question 4

An accounts receivable policy ____.

Accepted Answer

A)  collects payments for a physician who has a large number of patients who do not pay their bills 
B)  protects patients from being sued by the physician for failure to pay 
C)  decreases the physician's overall cash flow 
D)  ensures that the practice will have sufficient income to cover expected expenses 
E)  ensures that patients will have sufficient funds to pay for services 
A)  collects payments for a physician who has a large number of patients who do not pay their bills 
B)  protects patients from being sued by the physician for failure to pay 
C)  decreases the physician's overall cash flow 
D)  ensures that the practice will have sufficient income to cover expected expenses 
E)  ensures that patients will have sufficient funds to pay for services

Question 5

A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ____.

Accepted Answer

A)  mutual agreement 
B)  written-contract agreement 
C)  open-book account 
D)  unilateral agreement 
E)  hardship agreement 
A)  mutual agreement 
B)  written-contract agreement 
C)  open-book account 
D)  unilateral agreement 
E)  hardship agreement

Question 6

Which of the following is also called Public Law 95-109?

Accepted Answer

A)  Fair Debt Collection Practices Act 
B)  Truth in Lending Act 
C)  Equal Credit Opportunity Act 
D)  Fair Credit Reporting Act 
E)  Telephone Consumer Protection Act 
A)  Fair Debt Collection Practices Act 
B)  Truth in Lending Act 
C)  Equal Credit Opportunity Act 
D)  Fair Credit Reporting Act 
E)  Telephone Consumer Protection Act

Question 7

Which of the following is appropriate when placing an initial call to a patient about collections?

Accepted Answer

A)  Call the patient at work 
B)  Assume that the patient forgot to pay or was temporarily unable to pay 
C)  Ask the patient why the bill has not been paid 
D)  Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency 
E)  Make the initial call if payment has not been received after 15 days 
A)  Call the patient at work 
B)  Assume that the patient forgot to pay or was temporarily unable to pay 
C)  Ask the patient why the bill has not been paid 
D)  Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency 
E)  Make the initial call if payment has not been received after 15 days

Question 8

Most medical offices have a(n) ________ with the office name on it for patients who pay by check to ensure that the name of the practice is spelled correctly on the check.

Accepted Answer

The answer of Most medical offices have a(n) ________ with...

Question 9

The process of classifying and reviewing past-due accounts by age from the first date of billing is called ________.

Accepted Answer

The answer of The process of classifying and reviewing past-due...

Question 10

Criteria for hardship cases include patients who ____.

Accepted Answer

A)  refuse to pay the balance they owe 
B)  may be poor, underinsured, or elderly and on a limited income 
C)  have moved without leaving a forwarding address 
D)  have not received an invoice 
E)  receive professional courtesy from the medical office 
A)  refuse to pay the balance they owe 
B)  may be poor, underinsured, or elderly and on a limited income 
C)  have moved without leaving a forwarding address 
D)  have not received an invoice 
E)  receive professional courtesy from the medical office

Question 11

Money paid as punishment for intentionally breaking the law is called ________.

Accepted Answer

The answer of Money paid as punishment for intentionally breaking...

Question 12

Which of the following patients would a physician most likely treat as a matter of professional courtesy?

Accepted Answer

A)  Cancer patients 
B)  Elderly patients 
C)  Children 
D)  Other healthcare professionals 
E)  Any patient who cannot pay 
A)  Cancer patients 
B)  Elderly patients 
C)  Children 
D)  Other healthcare professionals 
E)  Any patient who cannot pay

Question 13

Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?

Accepted Answer

A)  Fair Debt Collection Practices Act 
B)  Truth in Lending Act 
C)  Equal Credit Opportunity Act 
D)  Fair Credit Reporting Act 
E)  Telephone Consumer Protection Act 
A)  Fair Debt Collection Practices Act 
B)  Truth in Lending Act 
C)  Equal Credit Opportunity Act 
D)  Fair Credit Reporting Act 
E)  Telephone Consumer Protection Act

Question 14

Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for her own care!" What should you do?

Accepted Answer

A)  Explain to Mrs. Patterson that she is still responsible because her daughter is a minor. 
B)  Ask for legal evidence that Kelly is an emancipated minor. 
C)  Require Kelly to pay the entire amount due. 
D)  Call Kelly's father to see if he will pay the bill. 
E)  Call Kelly's boyfriend and tell him that he is responsible for the bill. 
A)  Explain to Mrs. Patterson that she is still responsible because her daughter is a minor. 
B)  Ask for legal evidence that Kelly is an emancipated minor. 
C)  Require Kelly to pay the entire amount due. 
D)  Call Kelly's father to see if he will pay the bill. 
E)  Call Kelly's boyfriend and tell him that he is responsible for the bill.

Question 15

When is it appropriate for a physician to assess finance charges or late charges on past-due accounts?

Accepted Answer

A)  When the physician feels it is necessary 
B)  After the patient has ignored two bills 
C)  Only when the patient is notified in advance 
D)  After the patient has verbalized a lack of intent to pay 
E)  After the account has been sent to a collection agency 
A)  When the physician feels it is necessary 
B)  After the patient has ignored two bills 
C)  Only when the patient is notified in advance 
D)  After the patient has verbalized a lack of intent to pay 
E)  After the account has been sent to a collection agency

Exam 20: Patient Billing and Collection

A person who is in town on vacation goes to a physician with symptoms of food poisoning. The type of account to set up for this patient is a(n) ____.

How much will a medical practice generally receive if a physician charges $100 for services and the patient pays by credit card?

Which of the following should be a factor when you select an outside collection agency?

An accounts receivable policy ____.

A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ____.

Which of the following is also called Public Law 95-109?

Which of the following is appropriate when placing an initial call to a patient about collections?

Most medical offices have a(n) ________ with the office name on it for patients who pay by check to ensure that the name of the practice is spelled correctly on the check.

The process of classifying and reviewing past-due accounts by age from the first date of billing is called ________.

Criteria for hardship cases include patients who ____.

Money paid as punishment for intentionally breaking the law is called ________.

Which of the following patients would a physician most likely treat as a matter of professional courtesy?

Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?

Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for her own care!" What should you do?

When is it appropriate for a physician to assess finance charges or late charges on past-due accounts?

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Basic Safety and Infection Control

Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Documents

Medical Records and Documentation

Electronic Health Records

Telephone Techniques

Patient Education

Managing Medical Records

Schedule Management

Insurance and Billing

Diagnostic Coding

Procedure Coding

Financial Management Key

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive System

The Digestive System

The Endocrine System

Special Senses

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Examination

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting With Eye and Ear Care

Assisting With Minor Surgery

Orientation to the Lab

Electrocardiography and Pulmonary Function Testing

Microbiology and Disease

Processing and Testing Urine and Stool Specimens

Collecting, Processing, and Testing Blood Specimens

Diagnostic Imaging

Principles of Pharmacology

Dosage Calculation

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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