Exam 20: Patient Billing and Collection

Another term for a bilateral agreement is ________ agreement.

Payment by credit card for a medical practice ____.

Most medical offices collect ________ from patients who belong to managed care organizations at the time of the office visit.

When a patient pays using a(n) _______ card, the money is immediately moved from the patient's bank account to the medical practice account.

The term for income, or money, owed to the practice is called accounts ________.

When processing a payment using a debit card, you will swipe it like a credit card and then ____.

A(n) ________ account is an account with only one charge, usually for a small amount.

Which of the following information should be included on a statement?

Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms?

If a medical practice accepts credit card payments, the American Medical Association (AMA) suggests the use of which guideline?

A superbill ____.

Which of the following is a guideline for making a call requesting payment from a patient?

Which of the following protects telephone subscribers from unwanted telephone solicitations?

Most of a physician's long-standing patients have a(n) ____.

A(n) ________ account is one in which the physician and patient sign an agreement stating that the patient will pay the bill in a certain number of installments. If more than four installments are involved, this account is governed by the Truth in Lending Act.

You are working at a walk-in outpatient clinic. A young woman who appears to be in her 20s comes in with a large cut on her left arm. When you ask for her insurance information, she says, "I don't need insurance. My father is the chief physician in this clinic. He'll treat me for free." What should you do?

A(n) ________ account uses the last date of payment or charge for each illness as the starting date for determining the time limit on that specific debt.

If your medical practice does not have an authorization device for credit card payment, ____.

If a physician decides not to extend credit to a patient, what must be done according to the Fair Credit Reporting Act?

An appropriate way to handle a patient relocation and address change is to ____.