Exam 4: Interpersonal Communication

When these needs are not met, the person may become ill.

Body language includes facial expressions, eye contact, posture, attention to personal space, and ____.

The most appropriate way to deal with a family member who accompanies a patient to an appointment is to ____.

A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.

Positive communication with coworkers can help you develop a harmonious, positive relationship with your coworkers. This relationship is also known as ____.

You are making a(n) ________ when you tell the patient how he or she appears to you. ("You appear tense.")

Abraham Maslow's model of human behavior is known as the _______________ of needs.

Accepting others and not being biased for or against them is called ____.

According to Maslow's hierarchy of human needs, the ________ needs are met by attention and recognition from others.

When communicating with a mentally or emotionally disturbed patient, the medical assistant should ____.

When communicating with your direct supervisor, ____.

Using ________ as a communication technique gives the patient time to think.

Unconsciously replacing an unacceptable goal with a more acceptable one is called ________.

An example of passive listening is ____.

A person who is leaning back in his chair with his arms folded across his chest is displaying ____.

The most important part of communication with patients and their families is customer ________.

Verbal or nonverbal evidence that the receiver got and understood the message is ____.

The ________ needs are those that must be satisfied before a person can act unselfishly.

A comment such as "And then..." is an example of offering general ________.

Being firm and standing by one's principles is also known as being ________.