Exam 4: Interpersonal Communication

A professional who is firm and stands up for himself or herself while still showing respect for others is ____.

A common reaction of patients with acquired immunodeficiency syndrome (AIDS) and human immunodeficiency virus (HIV) is ____.

An example of active listening is ____.

Unconsciously returning to more infantile thoughts or behaviors is called ________.

Signs of anxiety include ____.

One way to improve your listening skills is to ____.

The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________communication.

When the physician explains that Cherise needs surgery, she says, "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of ____.

Which of the following is an example of positive communication?

A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy.

"Women are bad at math" and "Men don't know how to communicate" are examples of ____.

Skills involved in communication are ________skills, interpersonal skills, and assertiveness skills.

In the communication circle, what is the response to the message by the receiver called?

Mrs. Underwood is in your office for a follow-up on injuries she received in an automobile accident in which her husband was killed. She is visibly upset and sits on the edge of the examination table, crying quietly. You need to find out how her physical wounds are healing and how much pain she is in. Which of the following statements would be your best choice for opening the conversation?

Misunderstandings or breakdowns in the lines of communication can result in ________ in the workplace.

Anything that changes a message in any way or interferes with communication is considered to be ________.

Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________.

When communicating with a patient who cannot speak or understand English, ____.

Types of human growth include physical, psychological, and _______________ growth.

Indicating that you heard the patient and follow the train of thought is the communication technique of ________.