Question 1

A person who tries to impose his or her position on others or tries to manipulate them is said to be ________.

Accepted Answer

The answer of A person who tries to impose his...

Question 2

A medical assistant asks a patient if the temperature is comfortable in the examination room. This is an example of ____.

Accepted Answer

A)  setting the pace 
B)  developing social skills 
C)  controlling the noise 
D)  creating trust 
E)  setting boundaries 
A)  setting the pace 
B)  developing social skills 
C)  controlling the noise 
D)  creating trust 
E)  setting boundaries

Question 3

A patient's ________ background has an effect on his or her attitudes toward health and illness.

Accepted Answer

The answer of A patient's ________ background has an effect...

Question 4

Caroline and Nichole work together in the busy reception area of an outpatient clinic. It seems to Caroline that Nichole is constantly complaining about something. The patients are rude, the doctors are cranky, the clinic's medical assistant is arrogant....Nichole seems to find something negative to say about everyone. One day in the break room, Nichole says to Caroline, "I don't know how Dr. Noya keeps his job. Do you know what he did yesterday?" Which of the following would be Caroline's best response?

Accepted Answer

A)  "No, tell me-what happened?" 
B)  "I think the clinic is getting ready to fire him." 
C)  "No. By the way, did you see that PBS special last night on healthcare?" 
D)  "Many of the patients refuse to be seen by Dr. Noya." 
E)  "Yes, I heard. I can't believe all the mistakes he has made." 
A)  "No, tell me-what happened?" 
B)  "I think the clinic is getting ready to fire him." 
C)  "No. By the way, did you see that PBS special last night on healthcare?" 
D)  "Many of the patients refuse to be seen by Dr. Noya." 
E)  "Yes, I heard. I can't believe all the mistakes he has made."

Question 5

The best way to deal with a coworker you are having trouble getting along with is to ____.

Accepted Answer

A)  try to work it out with the coworker 
B)  go to the supervisor and explain the situation 
C)  seek advice from another coworker 
D)  ask for a job reassignment if possible 
E)  confront the coworker when patients are present 
A)  try to work it out with the coworker 
B)  go to the supervisor and explain the situation 
C)  seek advice from another coworker 
D)  ask for a job reassignment if possible 
E)  confront the coworker when patients are present

Question 6

What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own?

Accepted Answer

A)  Recognize that other cultures are inferior 
B)  Avoid trying to understand their culture 
C)  Strive to understand and be tolerant of them 
D)  Get someone from a similar culture to care for the patient 
E)  Teach the patient acceptable behaviors in your culture 
A)  Recognize that other cultures are inferior 
B)  Avoid trying to understand their culture 
C)  Strive to understand and be tolerant of them 
D)  Get someone from a similar culture to care for the patient 
E)  Teach the patient acceptable behaviors in your culture

Question 7

It is the responsibility of the ____ to set the stage for positive communication with a patient.

Accepted Answer

A)  medical assistant 
B)  nurse 
C)  physician 
D)  patient 
E)  physician assistant 
A)  medical assistant 
B)  nurse 
C)  physician 
D)  patient 
E)  physician assistant

Question 8

In interactions with ________, you should use the same skills and qualities you use to communicate with patients.

Accepted Answer

The answer of In interactions with ________, you should use...

Question 9

____ is counterproductive to the efficiency of an office.

Accepted Answer

A)  Asking questions 
B)  Mutual trust 
C)  Cohesiveness 
D)  Teamwork 
E)  Conflict 
A)  Asking questions 
B)  Mutual trust 
C)  Cohesiveness 
D)  Teamwork 
E)  Conflict

Question 10

You have reached ________ when you find self-fulfillment and realize your own potential.

Accepted Answer

The answer of You have reached ________ when you find...

Question 11

The medical assistant's goal for working with angry patients is to ____.

Accepted Answer

A)  confront them with their inappropriate behavior 
B)  tell them the consequences of their angry behavior 
C)  avoid allowing them to discuss their anger 
D)  help them refocus emotional energy toward solving the problem 
E)  get them out of the office as quickly as possible 
A)  confront them with their inappropriate behavior 
B)  tell them the consequences of their angry behavior 
C)  avoid allowing them to discuss their anger 
D)  help them refocus emotional energy toward solving the problem 
E)  get them out of the office as quickly as possible

Question 12

In Maslow's hierarchy, the ________ needs include consistency, security, and shelter.

Accepted Answer

The answer of In Maslow's hierarchy, the ________ needs include...

Question 13

Another term for body language is ________communication.

Accepted Answer

The answer of Another term for body language is ________communication....

Question 14

Which of the following is an example of negative communication?

Accepted Answer

A)  Speaking slowly 
B)  Looking directly at a patient when speaking 
C)  Forgetting to say thank you 
D)  Encouraging the patient to ask questions 
E)  Speaking assertively 
A)  Speaking slowly 
B)  Looking directly at a patient when speaking 
C)  Forgetting to say thank you 
D)  Encouraging the patient to ask questions 
E)  Speaking assertively

Question 15

Overemphasizing a trait to make up for a perceived or actual failing is using ________ as a defense mechanism.

Accepted Answer

The answer of Overemphasizing a trait to make up for...

Question 16

When you attribute your own feelings to another person, you are using the defense mechanism of ________.

Accepted Answer

The answer of When you attribute your own feelings to...

Question 17

A medical assistant shows ____ when she acknowledges a patient's wishes without passing judgment.

Accepted Answer

A)  respect 
B)  genuineness 
C)  reassurance 
D)  sympathy 
E)  rapport 
A)  respect 
B)  genuineness 
C)  reassurance 
D)  sympathy 
E)  rapport

Question 18

During communication, posture is described as ____.

Accepted Answer

A)  straight or bent 
B)  direct or indirect 
C)  appropriate or inappropriate 
D)  vertical or horizontal 
E)  open or closed 
A)  straight or bent 
B)  direct or indirect 
C)  appropriate or inappropriate 
D)  vertical or horizontal 
E)  open or closed

Question 19

In Maslow's hierarchy, the most basic needs are the ________ needs.

Accepted Answer

The answer of In Maslow's hierarchy, the most basic needs...

Question 20

"Where would you like to begin?" is an example of giving a broad ________.

Accepted Answer

The answer of "Where would you like to begin?" is...

Exam 4: Interpersonal Communication

A person who tries to impose his or her position on others or tries to manipulate them is said to be ________.

A medical assistant asks a patient if the temperature is comfortable in the examination room. This is an example of ____.

A patient's ________ background has an effect on his or her attitudes toward health and illness.

The best way to deal with a coworker you are having trouble getting along with is to ____.

What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own?

It is the responsibility of the ____ to set the stage for positive communication with a patient.

In interactions with ________, you should use the same skills and qualities you use to communicate with patients.

____ is counterproductive to the efficiency of an office.

You have reached ________ when you find self-fulfillment and realize your own potential.

The medical assistant's goal for working with angry patients is to ____.

In Maslow's hierarchy, the ________ needs include consistency, security, and shelter.

Another term for body language is ________communication.

Which of the following is an example of negative communication?

Overemphasizing a trait to make up for a perceived or actual failing is using ________ as a defense mechanism.

When you attribute your own feelings to another person, you are using the defense mechanism of ________.

A medical assistant shows ____ when she acknowledges a patient's wishes without passing judgment.

During communication, posture is described as ____.

In Maslow's hierarchy, the most basic needs are the ________ needs.

"Where would you like to begin?" is an example of giving a broad ________.

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Legal and Ethical Issues

Basic Safety and Infection Control

Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Documents

Medical Records and Documentation

Electronic Health Records

Telephone Techniques

Patient Education

Managing Medical Records

Schedule Management

Insurance and Billing

Diagnostic Coding

Procedure Coding

Patient Billing and Collection

Financial Management Key

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive System

The Digestive System

The Endocrine System

Special Senses

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Examination

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting With Eye and Ear Care

Assisting With Minor Surgery

Orientation to the Lab

Electrocardiography and Pulmonary Function Testing

Microbiology and Disease

Processing and Testing Urine and Stool Specimens

Collecting, Processing, and Testing Blood Specimens

Diagnostic Imaging

Principles of Pharmacology

Dosage Calculation

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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