Multiple Choice
In which of the following examples does the medical assistant demonstrate positive communication?
A) "I'm sorry you are on the lunch hour, because you may have to wait to see the doctor."
B) "This injection is going to hurt."
C) "I've answered all the questions I have time to answer."
D) "I can't answer that question."
E) "This paperwork won't take long at all."
Correct Answer:
Verified
Correct Answer:
Verified
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