Question 1

Design quality refers to the inherent value of the product in the marketplace.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

Accepted Answer

A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Internal failure costs 
E)  Checking costs 
A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Internal failure costs 
E)  Checking costs

Question 3

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

Accepted Answer

A) True 
 B)False

Question 4

An opportunity flow diagram as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control 
A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control

Question 5

One SPC tool used in total quality management is the Pareto chart.

Accepted Answer

A) True 
 B)False

Question 6

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Accepted Answer

A) True 
 B)False

Question 7

Applicants for the Baldrige Award for total quality management must submit an application of up to fifty pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

Accepted Answer

A)  DMAIC 
B)  Customer and market focus 
C)  Standardization 
D)  Control 
E)  Inspection protocols 
A)  DMAIC 
B)  Customer and market focus 
C)  Standardization 
D)  Control 
E)  Inspection protocols

Question 8

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

Accepted Answer

A)  Quality is free 
B)  Leadership from senior management 
C)  Customer focus 
D)  Total involvement of the workforce 
E)  Continuous improvement 
A)  Quality is free 
B)  Leadership from senior management 
C)  Customer focus 
D)  Total involvement of the workforce 
E)  Continuous improvement

Question 9

The dimension of design quality that concerns the past performance and reputation is which of the following?

Accepted Answer

A)  Response 
B)  Serviceability 
C)  Performance 
D)  Reputation 
E)  Perceived quality 
A)  Response 
B)  Serviceability 
C)  Performance 
D)  Reputation 
E)  Perceived quality

Question 10

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Accepted Answer

A) True 
 B)False

Design quality refers to the inherent value of the product in the marketplace.

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

An opportunity flow diagram as part of a Six Sigma quality improvement process might be found in which DMAIC category?

One SPC tool used in total quality management is the Pareto chart.

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Applicants for the Baldrige Award for total quality management must submit an application of up to fifty pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

The dimension of design quality that concerns the past performance and reputation is which of the following?

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Introduction

Strategy

Design of Products and Services

Projects

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics, Distribution, and Transportation

Global Sourcing and Procurement

The Internet of Things and Erp

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Filters

Exam 12: Six Sigma Quality

Design quality refers to the inherent value of the product in the marketplace.

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

An opportunity flow diagram as part of a Six Sigma quality improvement process might be found in which DMAIC category?

One SPC tool used in total quality management is the Pareto chart.

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Applicants for the Baldrige Award for total quality management must submit an application of up to fifty pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

The dimension of design quality that concerns the past performance and reputation is which of the following?

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Introduction

Strategy

Design of Products and Services

Projects

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics, Distribution, and Transportation

Global Sourcing and Procurement

The Internet of Things and Erp

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Filters