Question 1

A quality guru named Philip Crosby defined quality as conformance to requirements.

Accepted Answer

A) True 
 B)False  True

Question 2

The Malcolm Baldrige National Quality Award represents the U.S. government's endorsement of quality as an essential part of successful business strategy.

Accepted Answer

A) True 
 B)False  True

Question 3

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

A) True 
 B)False  True

Question 4

The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?

Accepted Answer

A)  Stimulating foreign-based suppliers of American companies to improve quality 
B)  Reporting quality levels among American firms 
C)  Identifying American firms with the most difficult quality problems 
D)  Providing feedback to applicants by the examiners 
E)  Helping Baldrige award winners increase their sales 
A)  Stimulating foreign-based suppliers of American companies to improve quality 
B)  Reporting quality levels among American firms 
C)  Identifying American firms with the most difficult quality problems 
D)  Providing feedback to applicants by the examiners 
E)  Helping Baldrige award winners increase their sales

Question 5

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

A) True 
 B)False

Question 6

All except one of the following is an analytical tool for Six Sigma.

Accepted Answer

A)  Flowcharts 
B)  Pareto Charts 
C)  Cause-and-effect diagrams 
D)  DPMO analytics 
E)  Process control charts 
A)  Flowcharts 
B)  Pareto Charts 
C)  Cause-and-effect diagrams 
D)  DPMO analytics 
E)  Process control charts

Question 7

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 8

While small business organizations can seek to achieve the Malcolm Baldrige National Quality Award, hospitals cannot.

Accepted Answer

A) True 
 B)False

Question 9

ISO-9000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a dimension of design quality?

Accepted Answer

A)  Price 
B)  Features 
C)  Color 
D)  Weight 
E)  Quality at the source 
A)  Price 
B)  Features 
C)  Color 
D)  Weight 
E)  Quality at the source

Question 11

One tool used in total quality management is the run chart.

Accepted Answer

A) True 
 B)False

Question 12

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Accepted Answer

A)  Failures are caused. 
B)  Prevention is more expensive. 
C)  Performance can be learned. 
D)  Rules of thumb don't always work. 
E)  Appraisal costs are less than prevention costs. 
A)  Failures are caused. 
B)  Prevention is more expensive. 
C)  Performance can be learned. 
D)  Rules of thumb don't always work. 
E)  Appraisal costs are less than prevention costs.

Question 14

A flowchart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control 
A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control

Question 15

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

Accepted Answer

A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Internal failure costs 
E)  Rework and wastage 
A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Internal failure costs 
E)  Rework and wastage

Question 16

An analytical tool used in Six Sigma quality improvement programs is which of the following?

Accepted Answer

A)  Leadership 
B)  Continuous improvement 
C)  Quick response 
D)  Partnership diagrams 
E)  Checksheets 
A)  Leadership 
B)  Continuous improvement 
C)  Quick response 
D)  Partnership diagrams 
E)  Checksheets

Question 17

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair)?

Accepted Answer

A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Customer return cost 
E)  Workmanship costs 
A)  Appraisal costs 
B)  Prevention costs 
C)  External failure costs 
D)  Customer return cost 
E)  Workmanship costs

Question 18

DPMO refers to

Accepted Answer

A)  defects per million parts. 
B)  defects per many units. 
C)  defects per million operations. 
D)  defects per million opportunities. 
E)  defects per million. 
A)  defects per million parts. 
B)  defects per many units. 
C)  defects per million operations. 
D)  defects per million opportunities. 
E)  defects per million.

Question 19

The dimension of design quality that concerns the ease of repair is which of the following?

Accepted Answer

A)  Response 
B)  Serviceability 
C)  Performance 
D)  Reputation 
E)  Perceived quality 
A)  Response 
B)  Serviceability 
C)  Performance 
D)  Reputation 
E)  Perceived quality

Question 20

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Accepted Answer

A) True 
 B)False

Exam 12: Six Sigma Quality

A quality guru named Philip Crosby defined quality as conformance to requirements.

The Malcolm Baldrige National Quality Award represents the U.S. government's endorsement of quality as an essential part of successful business strategy.

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

All except one of the following is an analytical tool for Six Sigma.

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

While small business organizations can seek to achieve the Malcolm Baldrige National Quality Award, hospitals cannot.

ISO-9000 is primarily concerned with environmental management.

Which of the following is a dimension of design quality?

One tool used in total quality management is the run chart.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Which of the following are basic assumptions that justify an analysis of the costs of quality?

A flowchart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

An analytical tool used in Six Sigma quality improvement programs is which of the following?

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair)?

DPMO refers to

The dimension of design quality that concerns the ease of repair is which of the following?

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Introduction

Strategy

Design of Products and Services

Projects

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics, Distribution, and Transportation

Global Sourcing and Procurement

The Internet of Things and Erp

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

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