Question 1

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Accepted Answer

A) True 
 B)False

Question 2

An operational goal of total quality management is the careful design of the product or service.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not a category reported in applying for the Baldrige Award?

Accepted Answer

A)  Corporate leadership 
B)  Use of statistical quality control tools 
C)  Business results 
D)  Consumer and market focus 
E)  Strategic planning 
A)  Corporate leadership 
B)  Use of statistical quality control tools 
C)  Business results 
D)  Consumer and market focus 
E)  Strategic planning

Question 4

Which of the following is not an analytical tool used in Six Sigma quality improvement programs?

Accepted Answer

A)  Flowcharts 
B)  Run charts 
C)  Control charts 
D)  Pareto diagrams 
E)  Decision diagrams 
A)  Flowcharts 
B)  Run charts 
C)  Control charts 
D)  Pareto diagrams 
E)  Decision diagrams

Question 5

TQM is an acronym meaning "total quality measurement."

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a dimension of design quality?

Accepted Answer

A)  Aesthetics 
B)  Price 
C)  Quality at the source 
D)  Distribution 
E)  Leadership 
A)  Aesthetics 
B)  Price 
C)  Quality at the source 
D)  Distribution 
E)  Leadership

Question 7

A quality guru named Philip Crosby defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 8

Design of experiments (DOE) is sometimes referred to as multivariate testing.

Accepted Answer

A) True 
 B)False

Question 9

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

Accepted Answer

A)  Fourteen steps for quality management 
B)  Quality is free 
C)  Customer focus 
D)  Zero defects 
E)  Six Sigma 
A)  Fourteen steps for quality management 
B)  Quality is free 
C)  Customer focus 
D)  Zero defects 
E)  Six Sigma

Question 10

The term CTQ is used in the "define (D)" portion of the DMAIC methodology.

Accepted Answer

A) True 
 B)False

Question 11

A cost of quality classification is which of the following?

Accepted Answer

A)  Material costs 
B)  Prevention costs 
C)  Variable overhead 
D)  Direct labor 
E)  Inventory costs 
A)  Material costs 
B)  Prevention costs 
C)  Variable overhead 
D)  Direct labor 
E)  Inventory costs

Question 12

A quality guru named Joseph M. Juran is well known for his program structured around "14 points" for management.

Accepted Answer

A) True 
 B)False

Question 13

Conformance quality is a strategic decision for a firm.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following are eligible companies to be considered for the Malcolm Baldrige Award?

Accepted Answer

A)  Small businesses 
B)  Offshore suppliers to U.S. companies 
C)  Firms operating only outside the United States 
D)  State government agencies 
E)  None of these choices are correct. 
A)  Small businesses 
B)  Offshore suppliers to U.S. companies 
C)  Firms operating only outside the United States 
D)  State government agencies 
E)  None of these choices are correct.

Question 15

W. Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 16

The term CTQ stands for "cost through quality," which is another way to express Philip Crosby's idea that "quality is free."

Accepted Answer

A) True 
 B)False

Question 17

The dimension of design quality that concerns secondary characteristics is which of the following?

Accepted Answer

A)  Features 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality 
A)  Features 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality

Question 18

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A)  To encourage the spread of statistical quality control 
B)  To improve human resource development and management in manufacturing 
C)  To help companies review and structure their quality programs 
D)  To prove that American firms were competitive in quality 
E)  To emphasize the use of quantitative methods in process management 
A)  To encourage the spread of statistical quality control 
B)  To improve human resource development and management in manufacturing 
C)  To help companies review and structure their quality programs 
D)  To prove that American firms were competitive in quality 
E)  To emphasize the use of quantitative methods in process management

Question 19

A fishbone diagram as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control 
A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control

Question 20

Design of experiments is a statistical methodology often used in Six Sigma projects. It aims to accomplish which of the following?

Accepted Answer

A)  Keep careful track of the occurrences of each possible defect. 
B)  Determine the cause-and-effect relationships between process variables and output. 
C)  Report defects to management on a Pareto chart. 
D)  Carefully change each individual process variable until the cause of a defect is found. 
E)  Eliminate defects by finding out who or what is causing them. 
A)  Keep careful track of the occurrences of each possible defect. 
B)  Determine the cause-and-effect relationships between process variables and output. 
C)  Report defects to management on a Pareto chart. 
D)  Carefully change each individual process variable until the cause of a defect is found. 
E)  Eliminate defects by finding out who or what is causing them.

Exam 12: Six Sigma Quality

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

An operational goal of total quality management is the careful design of the product or service.

Which of the following is not a category reported in applying for the Baldrige Award?

Which of the following is not an analytical tool used in Six Sigma quality improvement programs?

TQM is an acronym meaning "total quality measurement."

Which of the following is a dimension of design quality?

A quality guru named Philip Crosby defined quality as fitness for use.

Design of experiments (DOE) is sometimes referred to as multivariate testing.

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

The term CTQ is used in the "define (D)" portion of the DMAIC methodology.

A cost of quality classification is which of the following?

A quality guru named Joseph M. Juran is well known for his program structured around "14 points" for management.

Conformance quality is a strategic decision for a firm.

Which of the following are eligible companies to be considered for the Malcolm Baldrige Award?

W. Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

The term CTQ stands for "cost through quality," which is another way to express Philip Crosby's idea that "quality is free."

The dimension of design quality that concerns secondary characteristics is which of the following?

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

A fishbone diagram as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Design of experiments is a statistical methodology often used in Six Sigma projects. It aims to accomplish which of the following?

Introduction

Strategy

Design of Products and Services

Projects

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics, Distribution, and Transportation

Global Sourcing and Procurement

The Internet of Things and Erp

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Filters