Exam 1: Introduction

_____ involves processes for receiving worn-out, defective, and excess products back from customers and support for customers who have problems with delivered products.

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

Services are defined and evaluated as a package of features that affect the five senses.

_____ consists of the processes needed to operate an existing supply chain strategically.

Which of the following is not a way that operations and supply processes are categorized?

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Internet technology has made the sharing of reliable real-time information expensive.

Services cannot be stored.

The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer.

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

The goods-services continuum consists of which set of the following categories?

All managers should understand the basic principles that guide the design of transformation processes.

Services are homogeneous.

Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impact on operations and supply chain management.

_____ is where carriers are picked to move products to warehouses and customers, coordinate and schedule the movement of goods and information through the supply network, develop and operate a network of warehouses, and run the information systems.

All other things remaining the same, if the sales revenue increases, asset turnover ratio will

Inventory turnover measures:

Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

A worker can be efficient without being effective.

This philosophy is an integrated set of activities designed to achieve high-volume production using minimal inventories of parts that arrive exactly when they are needed.