Question 1

A supply chain manager is an OSCM job while a purchasing manager is not.

Accepted Answer

A) True 
 B)False

Question 2

Automobiles and appliances are classified as "pure goods."

Accepted Answer

A) True 
 B)False

Question 3

One reason for studying operations and supply chain management (OSCM) is which of the following?

Accepted Answer

A)  OSCM is essential for understanding organizational behavior. 
B)  Most business graduates do OSCM work regardless of their job title. 
C)  All managers should understand the basic principles that guide the design of transformation processes. 
D)  OSCM is a required course in all business degree programs. 
E)  OSCM is the most rigorous business discipline. 
A)  OSCM is essential for understanding organizational behavior. 
B)  Most business graduates do OSCM work regardless of their job title. 
C)  All managers should understand the basic principles that guide the design of transformation processes. 
D)  OSCM is a required course in all business degree programs. 
E)  OSCM is the most rigorous business discipline.

Question 4

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Accepted Answer

A) True 
 B)False

Question 5

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Accepted Answer

A) True 
 B)False

Question 6

OSCM is a functional field of business with clear line management responsibilities.

Accepted Answer

A) True 
 B)False

Question 7

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Accepted Answer

A) True 
 B)False

Question 8

This philosophy seeks to achieve high customer service with minimum levels of inventory investment.

Accepted Answer

A)  Manufacturing strategy 
B)  Just-in-time 
C)  Total quality control 
D)  Lean manufacturing 
E)  Total quality management 
A)  Manufacturing strategy 
B)  Just-in-time 
C)  Total quality control 
D)  Lean manufacturing 
E)  Total quality management

Question 9

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not a "Core Service"?

Accepted Answer

A)  Hotels 
B)  Airlines 
C)  Internet service providers 
D)  Universities 
A)  Hotels 
B)  Airlines 
C)  Internet service providers 
D)  Universities

Question 11

The supply network can be thought of as a pipeline through which cash, material, and information flow.

Accepted Answer

A) True 
 B)False

Question 12

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

Accepted Answer

A) True 
 B)False

Question 13

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

Accepted Answer

A) True 
 B)False

Question 14

Planning is where a firm must determine how anticipated demand will be met with available resources.

Accepted Answer

A) True 
 B)False

Question 15

A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.

Accepted Answer

A) True 
 B)False

Question 16

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

Accepted Answer

A) True 
 B)False

Question 17

It is critical that a sustainable strategy meet the needs of shareholders and employees first, and then focus on preserving the environment.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a measure of operations and supply management efficiency used by Wall Street?

Accepted Answer

A)  Dividend payout ratio 
B)  Current ratio 
C)  Receivable turnover 
D)  Earnings per share growth 
E)  Financial leverage 
A)  Dividend payout ratio 
B)  Current ratio 
C)  Receivable turnover 
D)  Earnings per share growth 
E)  Financial leverage

Question 19

A process can be effective without being efficient.

Accepted Answer

A) True 
 B)False

Question 20

The term "value" refers to the relationship between quality and the price paid by the consumer.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction

A supply chain manager is an OSCM job while a purchasing manager is not.

Automobiles and appliances are classified as "pure goods."

One reason for studying operations and supply chain management (OSCM) is which of the following?

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

OSCM is a functional field of business with clear line management responsibilities.

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

This philosophy seeks to achieve high customer service with minimum levels of inventory investment.

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

Which of the following is not a "Core Service"?

The supply network can be thought of as a pipeline through which cash, material, and information flow.

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

Planning is where a firm must determine how anticipated demand will be met with available resources.

A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

It is critical that a sustainable strategy meet the needs of shareholders and employees first, and then focus on preserving the environment.

Which of the following is a measure of operations and supply management efficiency used by Wall Street?

A process can be effective without being efficient.

The term "value" refers to the relationship between quality and the price paid by the consumer.

Strategy

Design of Products and Services

Projects

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics, Distribution, and Transportation

Global Sourcing and Procurement

The Internet of Things and Erp

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Filters