Question 1

"Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Accepted Answer

A) True 
 B)False

Question 2

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Accepted Answer

A) True 
 B)False

Question 3

Services are intangible processes that cannot be weighed or measured.

Accepted Answer

A) True 
 B)False

Question 4

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

Accepted Answer

A) True 
 B)False

Question 5

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

Accepted Answer

A) True 
 B)False

Question 6

What is the term that emphasizes how a factory's capabilities could be used strategically to gain advantage over a competing company?

Accepted Answer

A)  Manufacturing strategy 
B)  Just-in-time 
C)  Total quality control 
D)  Lean manufacturing 
E)  Total quality management 
A)  Manufacturing strategy 
B)  Just-in-time 
C)  Total quality control 
D)  Lean manufacturing 
E)  Total quality management

Question 7

Service innovations can be patented.

Accepted Answer

A) True 
 B)False

Question 8

Lean manufacturing refers to just-in-time production coupled with total quality control.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

Accepted Answer

A)  Inventory turnover 
B)  Revenue per employee 
C)  Receivable turnover 
D)  Earnings per share 
E)  Asset turnover 
A)  Inventory turnover 
B)  Revenue per employee 
C)  Receivable turnover 
D)  Earnings per share 
E)  Asset turnover

Question 10

The goods-services continuum consists of which set of the following categories?

Accepted Answer

A)  No goods, some goods, even mix, some service, no service 
B)  Pure goods, core goods, core services, pure services 
C)  No service, some service, good service, excellent service 
D)  Self-service, help desk service, face-to-face service, service-with-a-smile 
E)  None of these choices are correct 
A)  No goods, some goods, even mix, some service, no service 
B)  Pure goods, core goods, core services, pure services 
C)  No service, some service, good service, excellent service 
D)  Self-service, help desk service, face-to-face service, service-with-a-smile 
E)  None of these choices are correct

Question 11

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

Accepted Answer

A) True 
 B)False

Question 12

_____ is where the major product is produced or the service provided.

Accepted Answer

A)  Planning 
B)  Sourcing 
C)  Making 
D)  Delivering 
E)  Returning 
A)  Planning 
B)  Sourcing 
C)  Making 
D)  Delivering 
E)  Returning

Question 13

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

Accepted Answer

A) True 
 B)False

Question 14

This concept aggressively seeks to eliminate causes of production defects.

Accepted Answer

A)  Manufacturing strategy 
B)  Just-in-time 
C)  Total quality control 
D)  Lean manufacturing 
E)  Total quality management 
A)  Manufacturing strategy 
B)  Just-in-time 
C)  Total quality control 
D)  Lean manufacturing 
E)  Total quality management

Question 15

Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following are not listed in the text as jobs in OSCM?

Accepted Answer

A)  Department store manager 
B)  Project manager 
C)  Hospital administrator 
D)  Data center manager 
E)  Call center manager 
A)  Department store manager 
B)  Project manager 
C)  Hospital administrator 
D)  Data center manager 
E)  Call center manager

Question 17

Supply networks cannot be constructed for every product or service.

Accepted Answer

A) True 
 B)False

Question 18

The correct order in the good-services continuum is

Accepted Answer

A)  pure services - core Services - core goods - pure goods. 
B)  pure goods - pure services - core services - core goods. 
C)  pure goods - pure services - core goods - core services. 
D)  pure goods - core goods - core services - pure services. 
E)  core goods - core services - pure goods - pure services. 
A)  pure services - core Services - core goods - pure goods. 
B)  pure goods - pure services - core services - core goods. 
C)  pure goods - pure services - core goods - core services. 
D)  pure goods - core goods - core services - pure services. 
E)  core goods - core services - pure goods - pure services.

Question 19

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Accepted Answer

A) True 
 B)False

Question 20

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction

"Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Services are intangible processes that cannot be weighed or measured.

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

What is the term that emphasizes how a factory's capabilities could be used strategically to gain advantage over a competing company?

Service innovations can be patented.

Lean manufacturing refers to just-in-time production coupled with total quality control.

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

The goods-services continuum consists of which set of the following categories?

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

_____ is where the major product is produced or the service provided.

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

This concept aggressively seeks to eliminate causes of production defects.

Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process.

Which of the following are not listed in the text as jobs in OSCM?

Supply networks cannot be constructed for every product or service.

The correct order in the good-services continuum is

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Strategy

Design of Products and Services

Projects

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics, Distribution, and Transportation

Global Sourcing and Procurement

The Internet of Things and Erp

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Filters